Position Objectives: 
Manage end-to-end performance and reporting for mobile networks and services, ensuring accurate, timely, and actionable insights. Design, develop, and automate dashboards and reports to support operational efficiency and strategic decision-making 

Job Description & Responsibilities: 

Performance Management and Reporting:

• Manage network monitoring and reporting activities in line with KPIs and SLAs to deliver network services to end clients.
• Collaborate with Network Operations teams to:
• • Develop and implement dashboards and reports for KPIs, KQIs, SLAs, and NW incidents across all network domains (Access, Backhaul, Core, and Transport), covering service and node levels, using available tools.
  • Implement initiatives for automation and efficiency of reporting and SLA management processes.
  • Monitor and ensure effective fault handling, reporting, & escalation via operational tools and processes.
  • Categorise faults, manage exceptions and SLA compliance assessment.
  • Highlight and investigate repeated faults and major RC reports.
  • Prepare and deliver network performance reports on a daily, weekly, and monthly basis.
  • Manage radio network performance and coordinate special event readiness, including Hajj, Ramadan, Royal VIP seminars, and major sports events.
  • Utilise Performance Management tools (e.g., UPM) for data analysis and performance reporting.
  • Analyse RAN counters, understand KPI definitions, and troubleshoot KPI degradations.
• Manage monthly reporting on network performance and network operations activitmonthly reporting on network performance and network operations activity.
• • Monthly KPIs, availability, and Utilization reports
  • Managing Proactive actions.
  • Managing CM processes, changes/upgrades,
  • Managing congestion mitigation plans.
  • Managing contingency plans.
  • Managing customer experience.
• Support the implementation of dashboards displaying network/service performance, availability and network incidents, and assist in the training of the users of reports and dashboards.
• Design, develop, and maintain Power BI, Tableau, & web-based dashboards to provide actionable insights.
• Automate standard and executive reporting processes to improve efficiency and accuracy.

General

• Report to the Senior Manager Service Excellence daily
• Ensure performance management and reporting requirements are met in the handover process from network delivery to operations.
• Support the evaluation and improvement of operational processes related to performance management and reporting
• Arrange and participate in meetings and workshops on performance management and reporting as applicable to department deliverables.
• Prepare reports and documents, and initiate appropriate actions as needed. 

Qualifications & Experience: 

• Minimum Bachelor’s degree in Computer Science, Telecommunications or Engineering.
• Minimum 5 years of documented professional experience either within an Operator or Vendor organisation, with at least 3 years in performance management, dashboard design & reporting automation.
• Strong knowledge and understanding of end-to-end network performance processes and SLA management for large 4G/5G mobile networks.
• Excellent organisational and inter-personal skills, with experience of working in a multi-cultural and multi-national environment.
• Excellent communication skills and fluent in English.
• Proficient in MS Tools (Word, Excel, PowerPoint, Vision). 
  

Position Objectives The Technical Procurement Lead owns the end-to-end technical procurement strategy for the fibre network project, ensuring that all materials, systems, and services are sourced in line with technical standards, cost targets, schedule requirements, and long-term operational objectives.

Job Description and Responsibilities

• Strategic Leadership & Governance:
• Define and spearhead the overarching technical procurement strategy for fibre infrastructure, civil works, active/passive network elements, and professional services.
• Design, implement, and audit robust procurement policies and standard operating procedures (SOPs) to ensure transparency, compliance, and organisational agility.
• Act as the subject matter expert (SME) on global procurement best practices, continuously optimising the "Source-to-Pay" lifecycle.
• Contract Management:
• Lead the drafting and negotiation of complex commercial agreements; serve as the primary interface with Legal counsel to ensure robust risk allocation and regulatory compliance.
• Engineer comprehensive Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), incorporating sophisticated penalty and incentive structures tailored to specific project archetypes.
• Execute high-stakes negotiations to secure favourable T&Cs, optimised pricing models, and long-term value creation.
• Tendering and Vendor Management:
• Synthesise requirements from Design, Implementation, and Operations teams to ensure all procured solutions are technically fit-for-purpose, scalable, and future-proofed.
• Oversee the end-to-end development and timely release of RFIs, RFPs, and RFQs by ensuring absolute alignment across all internal and external stakeholders.
• Proactively identify and mitigate supply chain vulnerabilities by developing alternative sourcing routes, diversified vendor pools, and strategic safety stock protocols.
• Shift focus from unit price to TCO analysis, ensuring long-term operational efficiency and CAPEX/OPEX balance.
• Chair technical and commercial evaluation committees, facilitating vendor alignment workshops and complex technical clarifications.
• Manage high-value vendor partnerships and execute rigorous periodic performance evaluations (Scorecards) to drive continuous improvement.

Qualification and Required Skills

• Bachelor's degree in Telecommunications, Electrical Engineering, or related discipline
• Minimum 10+ years' experience in a similar role (procurement or supply chain management) within a Telecom Operator environment
• Minimum 3+ years in a managerial role
• CIPS certification is preferable
• Proven experience leading large-scale technical & commercial evaluations and vendor selections
• Strong cross-functional leadership and decision-making capability
• Ability to work with a diverse range of stakeholders at all levels of the business
• Reliability, teamwork, and professionalism towards co-workers and end customers
• High-level skills with Microsoft Office Excel, PowerPoint, and Power BI
• Results-oriented and driven to innovate in a flexible environment
• Resourceful problem-solvers who take the initiative to learn new skills
• Syrian National, with fluency in Arabic and English (reading and writing)

Position Objectives:

The primary objective of the Power BI Specialist role is to transform complex business data into compelling, interactive, and automated visual insights. The role is responsible for the end-to-end development of the Business Intelligence ecosystem, including ETL design, data modeling, and advanced Power BI dashboard development. This position plays a key role in strengthening the organization’s data-driven decision-making and analytics maturity.

Job Description & Responsibilities:

• Gather and analyze business requirements to define functional and technical specifications for BI and reporting solutions.
• Migrate and modernize legacy reports by converting them into Power BI dashboards and reports.
• Identify emerging analytics trends and opportunities to support innovation and business growth.
• Connect to multiple data sources, import, cleanse, transform, and model data for analytics and reporting purposes.
• Rapidly stage and shape data from disparate sources into scalable reporting and analytics solutions.
• Define design methodologies and maintain comprehensive project and technical documentation.
• Develop tabular and multidimensional data models aligned with enterprise data warehouse standards.
• Translate business requirements into efficient data models while ensuring optimal resource utilization.
• Embed Power BI reports into internal or external applications using Power BI Service (SaaS) and API-based automation.
• Design and develop custom Power BI visuals where standard visuals do not meet business needs.

Qualifications & Experience:

• Bachelor’s degree in Mathematics, Statistics, Economics, Computer Science, Engineering, or a related quantitative field.
• Minimum 5 years of hands-on experience with Microsoft SQL Server technologies.
  
• Minimum 4 years of professional experience developing solutions using Power BI.
• Strong proficiency in DAX, MDX, Power Query, and advanced calculations.
  
• Deep understanding of relational, multidimensional, and analytical database design principles.
• Strong proficiency in DAX, MDX, Power Query, and advanced calculations.

• Advanced analytical skills with the ability to translate complex data into meaningful visuals and narratives.
  

Position Objectives: To lead and manage end-to-end IT projects across the organisation, ensuring timely delivery within scope and budget while aligning technology initiatives with business objectives and maintaining governance standards across all active workstreams.

Job Description & Responsibilities:

• Own and manage the full lifecycle of IT projects, from initiation and planning through execution, monitoring, and closure.
• Define project scope, objectives, deliverables, timelines, and resource requirements in collaboration with technical teams and business stakeholders.
• Develop and maintain detailed project plans, schedules, risk registers, and budget trackers.
• Lead project governance activities, including steering committee meetings, status reviews, and milestone reporting.
• Identify, assess, and proactively manage project risks, issues, and dependencies, escalating to senior leadership where required.
• Coordinate across internal IT teams — including infrastructure, cybersecurity, software development, and operations — to ensure aligned delivery.
• Manage relationships with third-party vendors, system integrators, and technology consultants throughout the project lifecycle.
• Track and report project progress against KPIs, SLAs, and delivery milestones, producing regular status updates for IT leadership and executive stakeholders.
• Facilitate change management processes, ensuring all scope changes are assessed, approved, and documented.
• Prepare and present project documentation, including business cases, project charters, RAID logs, and post-implementation reviews.
• Ensure all IT projects comply with internal governance frameworks, cybersecurity policies, and applicable regulatory requirements.
• Drive continuous improvement by capturing lessons learned and contributing to PMO best practices and project delivery standards.

Qualifications & Experience:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• 5–8 years of experience in IT project management, with a proven track record of delivering complex technology projects on time and within budget.
• Strong command of project management methodologies, including Waterfall, Agile, and hybrid frameworks.
• Hands-on experience managing infrastructure, ERP, cybersecurity, cloud migration, or digital transformation projects.
• Proficient in project management tools such as MS Project, Jira, Confluence, or equivalent platforms.
• Advanced MS Office skills, including Excel for resource planning and PowerPoint for executive reporting.
• Demonstrated ability to manage multiple concurrent projects and priorities in a fast-paced environment.
• Strong stakeholder management skills with experience engaging C-level and senior executive audiences.
• Excellent written and verbal communication in English. Arabic language skills are an advantage.
• PMP certification is required. PRINCE2, ITIL, or Agile certifications, such as CSM or SAFe, are a strong advantage.

Position Objectives

• Own and drive ICT Asset Management at the intersection of telecom network infrastructure, datacenter operations, and enterprise asset governance. This domain goes far beyond standard IT asset management and demands deep technical fluency across complex, multi-site, multi-client environments.
• Bring proven experience from large-scale telecom or datacenter infrastructure programs, multi-site network rollouts, DC audits, or national ICT projects to define and enforce asset management standards, policies, and procedures that field teams can consistently execute at scale.
• Ensure everything captured on-site is clean, reconciled, and decision-ready, integrating field operations, data governance, and stakeholder reporting into a single accountable asset management function.
• Support the organisation's AI and data strategy by ensuring asset data quality, completeness, and structure meet the standards required for AI-driven analytics, intelligent CMDB platforms, and automated asset lifecycle management.
• Drive measurable improvements in asset visibility, data accuracy, and operational readiness across a multi-client datacenter and telecom infrastructure environment.

Job Description & Responsibilities

• Act as the go-to authority for ICT asset management across telecom and datacenter infrastructure, with accountability for standards, quality, and outcomes.
• Define and enforce asset management standards and procedures: asset attributes, naming conventions, rack/row/location identifiers, labelling and tagging rules, evidence requirements, and exception handling across multiple clients and sites.
• Develop and maintain asset management policies aligned with ISO 55000, ITIL, and enterprise governance frameworks.
• Define required survey methodologies and ensure consistent execution across multi-site, multi-client environments.
• Ensure compliance with site rules, access control protocols, client segregation requirements, and safety standards at all times.
• Provide technical guidance to field teams for correct asset identification, differentiation of asset types, and interpretation of vendor labels, chassis families, model identifiers, and other physical attributes.
• Ensure accurate and complete capture of all required asset fields during on-site surveys and audits.
• Execute and oversee multi-site physical surveys with consistent methodology, structured checklists, and scanning tools.
• Implement quality control processes, including sampling checks, peer verification, repeat scans, and discrepancy triage before reconciliation submission.
• Coordinate with site and operations teams for access control, escorting, scheduling, and safety requirements.
• Support reconciliation workflows by preparing clean survey extracts and clearly categorised discrepancy reports for the Data & Reporting/Reconciliation Specialist.
• Ensure asset data is structured, complete, and ready for integration with CMDB, DCIM, and AI-driven analytics platforms.
• Contribute to the improvement of asset data quality as a foundational input for AI, automation, and predictive lifecycle management initiatives within the department.
• Produce reliable documentation and structured reporting for internal stakeholders and client deliverables.
• Track and report on asset data accuracy, survey completion, discrepancy resolution, and audit readiness metrics.
• Engage with internal stakeholders, field teams, and clients to align on asset management requirements, timelines, and deliverables.
• Contribute to RFP responses, procurement evaluations, and scope definitions in the domain of asset management.
• Support client-facing interactions with clear, practical communication on asset management standards, findings, and recommendations.

Qualifications & Experience

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or Electrical Engineering.
• 8–15 years in ICT Asset Management with hands-on exposure to high-tech telecom and datacenter assets.
• Solid technical understanding of datacenter hardware and telecom equipment identification, including vendors, chassis families, and labelling conventions across major OEMs.
• Proven experience managing and executing multi-site physical surveys with consistent methodology and quality outcomes.
• Experience operating in multi-client datacenter or telecom environments, with an understanding of client segregation, confidentiality, and access control requirements.
• Familiarity with CMDB and DCIM platforms and their role in asset lifecycle management.
• Experience with or exposure to AI-driven asset management tools, intelligent inventory platforms, or automated discovery solutions is an advantage.
• Strong practical skills with scanning tools, structured checklists, and producing clean datasets for reconciliation and reporting.
• Experience contributing to RFPs, procurement processes, or vendor evaluations in the asset management or infrastructure domain.
• Background in ITIL, ISO 55000, or structured asset governance frameworks is an advantage.
• close attention to detail and a strong quality mindset.
• Clear, practical communication with field technicians, internal stakeholders, and clients.
• Strong problem-solving under operational constraints.
• Reliable documentation, discipline and structured reporting approach.
• Ability to manage multiple priorities across sites, teams, and clients simultaneously.

Relevant Certificates

• Datacenter certification (CDCP, CDCS, or equivalent) — required.
• ITIL Foundation — preferred.
• ISO 55000 Asset Management — preferred.
• Any AI, data, or DCIM platform certification is an advantage.

Data Analyst