Senior Mobile Developer (Flutter)

Position Objective:

Maintain all three mobile applications in a buildable, shippable, and store-compliant state. Deliver contracted mobile enhancements to agreed scope, quality, and schedule. Complete phased modernisation of the legacy application to Dart 3 and sound null safety. Sustain field defect resolution performance and mobile production availability. Maintain and strengthen the mobile security posture across all three applications. Progressively improve automated test coverage across an inherited codebase


Job Description & Responsibilities:

  • Triage and resolve field-reported defects — GPS, permissions, camera, offline replay, push notifications, and OS regressions
  • Keep all three applications buildable and shippable — SDK upgrades, Gradle and Xcode migrations, store compliance, and green pipelines
  • Plan and execute a phased migration of the legacy application to Dart 3 and sound null safety
  • Build new screens and task flows from Azure Boards, with full localization and RTL layout support; development and deployment are carried out in English, with Arabic content delivered through a translation mapping layer
  • Maintain the mobile security posture — freeRASP, secure storage, obfuscated builds, and mock-location detection
  • Own the release train end to end across the App Store and Google Play
  • Progressively improve automated test coverage across all three applications
  • Participate in incident investigation and root-cause analysis for mobile-originated issues
  • Participate in the out-of-hours and on-call support rota for production issues
  • Work with backend engineers on API contracts, offline sync behaviour, and defect resolution

Qualifications & Experience:

  • Bachelor Degree in Computer Science or a relevant field.
  • Minimum 4 to 5 years shipping and owning production Flutter applications on both the App Store and Google Play
  • Demonstrated experience owning end-to-end release management for published mobile applications
  • Proven ability to work productively within an inherited architecture with thin test coverage and dated dependencies, improving it incrementally rather than replacing it
  • Experience with offline-first mobile applications in operational or field-use contexts
  • Experience working within Agile delivery environments
  • Willingness to participate in an out-of-hours support rotation


Al Mohammadiyyah, Saudi Arabia
Tahakom
Contract

Material Specialist

Position Objective:

The Material Specialist is responsible for overseeing the procurement assurance, inspection, tracking, and site management of all materials and equipment procured for the data centre and technical building project. The role ensures that only approved, specification-compliant materials are incorporated into the works, that the material supply chain is aligned with the construction programme, and that accurate material records are maintained throughout the project lifecycle from submittal approval through to installation verification and close-out.

Job Description & Responsibilities:

  • Manage the end-to-end material control workflow, including review of material submittals, tracking approval status, monitoring procurement schedules, coordinating delivery logistics, and confirming site receipt against approved specifications.
  • Maintain a comprehensive Material Submittal Register (MSR) tracking all materials and equipment from initial submission through to approval, procurement, delivery, and incorporation into the works.
  • Review material submittals, technical data sheets, test certificates, and compliance declarations submitted by the contractor, assessing conformance with project specifications, applicable standards, and approved material lists.
  • Coordinate with the Design Manager and discipline engineers during technical review of submittals to ensure that proposed materials meet design intent and performance requirements.
  • Conduct and witness material inspections at supplier premises and on site, including inspection of structural steel, cable management systems, LV switchgear, UPS equipment, precision cooling units, and ELV/ICT infrastructure.
  • Monitor the construction programme material pull schedule and alert the Project Manager to any procurement delays or lead time risks that could impact critical path activities.
  • Manage the site materials storage and preservation plan, ensuring critical equipment such as UPS battery systems, transformers, precision cooling units, and generator sets are stored in accordance with manufacturer requirements and project specifications.
  • Process and maintain records for material delivery notes, inspection certificates, test reports, and Factory Acceptance Test (FAT) documentation, ensuring full traceability from procurement to installation.
  • Issue Non-Conformance Reports (NCRs) for any materials found to be non-compliant upon delivery or during site inspection and track corrective actions through to resolution.
  • Coordinate with the QC Inspection teams to align material receipt inspections with ITPs and witness points.
  • Maintain a surplus materials register and manage disposal or return of unused approved materials at project close-out.
  • Prepare and submit weekly material status reports to the Project Manager, highlighting critical items, delivery risks, and required actions 

Qualifications & Experience:

  • Bachelor’s degree in mechanical engineering, Electrical Engineering, Civil Engineering, or a related technical discipline.
  • Minimum 10 years of material management experience on major construction or infrastructure programmes, with at least 4 years on data centre or mission-critical facility projects.
  • Solid knowledge of material standards and specifications relevant to data centre construction, including LV/MV electrical equipment, cable systems, structural steel, UPS, precision cooling equipment, and ELV/ICT infrastructure.
  • Experience managing material submittal processes, Inspection and Test Plans (ITPs), and Factory Acceptance Test (FAT) documentation.
  • Familiarity with material storage and preservation requirements for critical equipment including batteries, transformers, precision cooling units, and generators.
  • Proficiency in materials management systems and ability to maintain detailed registers and tracking spreadsheets.
  • Good coordination skills with the ability to interface across procurement, design, construction, and QC workstreams.
  • Proficiency in Arabic and English (both written and spoken) is preferred.


Al Mohammadiyyah, Saudi Arabia
Project Control Management
Contract

Specialist, Property & Permit Management

Position Objective:

Execute permit activities to ensure timely approvals, renewals, legalization, and regulatory compliance across TAWAL sites, while maintaining accurate records, resolving stakeholder issues, reducing overdue cases, and supporting smooth project execution.

Job Description & Responsibilities:

  • Manage and follow up property and permit-related activities for assigned sites.
  • Coordinate municipality permits, renewals, legalization, and regulatory approvals.
  • Maintain accurate tracking of permit status, expiry dates, pending actions, and required documents.
  • Coordinate with landlords, municipalities, government entities, vendors, and internal stakeholders.
  • Support property documentation, lease-related records, approvals, and site files.
  • Identify permit and property risks that may impact project delivery and escalate them in a timely manner.
  • Follow up on delayed permits, rejected applications, missing documentation, and outstanding stakeholder actions.
  • Ensure compliance with applicable regulations, contractual requirements, and TAWAL governance.
  • Prepare periodic reports and dashboards covering permit progress, aging, risks, and critical cases.
  • Support site acquisition, contract renewal, contract transfer, legalization, and site replacement activities where required.
  • Coordinate with Legal, Finance, Operations, Contracts, and Project Management teams to resolve property and permit issues.
  • Maintain complete and auditable records for all assigned sites.

Qualifications & Experience:

  • Bachelor’s degree in Business Administration, Engineering, Real Estate, Law, or a related field.
  • Minimum 2 years experience required in relevant field. 
  • Property and permit management
  • Saudi municipality and government process knowledge
  • Landlord and stakeholder coordination
  • Permit renewal and legalization follow-up
  • Documentation and records management
  • Issue resolution and escalation
  • Strong tracking and reporting skills
  • Arabic and English communication
  • Microsoft Excel and PowerPoint
  • Ability to manage multiple sites and priorities


Al Mohammadiyyah, Saudi Arabia
Site Acquisition
Contract

Field Level Maintenance & Services Lead

Position Objective:

Define and govern the field operations model covering outside plant, subsea CLS, and on-site maintenance, ensuring all field procedures, resourcing, and tooling requirements are fully designed, validated, and ready for Day-1 launch. Post-launch, the role transitions to governing the MSP Field Operations function.

Job Description & Responsibilities:

  • Define the field operations model — structure, regional coverage, dispatch model, and interface with NOC and TAC.
  • Define field maintenance procedures for outside plant (fiber, civil, access) and subsea CLS, including marine maintenance coordination, and terrestrial long-haul DWDM infrastructure.
  • Define field dispatch procedures, SLA-driven response time requirements, and escalation paths.
  • Define field workforce management tooling requirements and mobile workforce platform specifications.
  • Define spare parts management framework and logistics requirements.
  • Define staffing levels, skills requirements, and training framework.
  • Govern field readiness validation — commissioning, readiness reviews, and acceptance sign-off.
  • Define field operations KPIs — dispatch response times, MTTR, first-time fix rate, and SLA compliance by route.
  • Define DR (Disaster Recovery) and BC (Business Continuity) requirements for field operations and outside plant restoration.
  • Participate in cross-functional OAT (Operational Acceptance Testing) to validate end-to-end field operations readiness for Day-1 launch.

Post-Launch Governance:

  • Monitor MSP field operations performance against agreed SLAs — response times, MTTR, and dispatch compliance.
  • Review and approve changes to field maintenance procedures and dispatch models.
  • Lead periodic field operations governance reviews and drive corrective action on gaps.
  • Validate MSP spare parts availability and logistics readiness for SLA-critical routes.
  • Drive continual service improvement (CSI) for field operations — identify recurring fault patterns and dispatch inefficiencies, commission improvement initiatives, and validate outcomes.
  • Govern vendor and MSP contract performance related to field services, including remediation tracking for persistent SLA orogistics gaps.

Qualifications & Experience:

  • Minimum 10 years in telecommunications field operations or outside plant management.
  • Experience designing field operations models for carrier-grade infrastructure.
  • Knowledge of fiber/DWDM outside plant, CLS operations, and field maintenance.
  • Experience defining workforce management and dispatch tooling requirements.
  • Greenfield or build-to-operate program experience is advantageous.
  • Experience with subsea cable landing station operations and marine cable maintenance coordination.
  • Strong knowledge of field operations and outside plant maintenance.
  • Familiarity with workforce management platforms and field service tools.
  • Strong written and verbal communication in English; Arabic is an advantage
Al Mohammadiyyah, Saudi Arabia
Operations
Contract

ICT / ELV / Security Designer

ICT / ELV / Security Designer

Job location: Syria

Position Objective:

To provide an independent technical review of ICT, extra-low voltage, and security system design deliverables produced by the design consultant for data center facilities. The ICT / ELV / Security Designer acts on behalf of the PMO to verify that submitted designs are technically sound, standards-compliant, and fully aligned with the project brief and employer’s requirements covering structured cabling, active network infrastructure, CCTV, access control, PA/VA, Fire Alarm, BMS, and related systems across all stages from concept through Issued for Construction, then shop Drawings.

Job Description & Responsibilities:

  • Review and technically assess ICT, ELV, Fire Alarm, BMS, and security design submissions across all stages (concept, schematic, detailed design, Issued for Construction (IFC), and Shop Drawings) and issue structured, actionable review comments within agreed turnaround times.
  • Evaluate structured cabling design packages including horizontal and backbone cabling layouts, patch panel schedules, telecommunications room designs, and cable pathway and containment drawings; verify compliance with relevant standards and the project specification.
  • Assess active network infrastructure design submissions including core/distribution/access switching architecture, and DCIM connectivity; verify that the proposed topology meets the redundancy and performance requirements set out in the project brief.
  • Review CCTV system designs covering camera layouts, field of view coverage analysis, recording and storage architecture, and NVR/VMS specifications for completeness, functional adequacy, and compliance with the security brief.
  • Evaluate access control system designs including reader locations, door schedules, controller topology, and integration interfaces with the building management and security management systems.
  • Review PA/VA, SMATV, and other ELV system designs for conformance with the project scope, applicable standards, and cross-system integration requirements.
  • Verify that ICT/ELV/security designs are coordinated with CSA and MEP packages, check containment routing, equipment room provisions, power and earthing requirements, and EMI separation from power systems.
  • Review BIM models and coordination reports submitted by the contractor; verify that ICT/ELV elements are modelled to the required LOD and that containment routing is clash-free and consistent with the approved design intent.
  • Track all open review comments, assess the adequacy of contractor responses and resubmissions, and maintain a live register of outstanding and closed technical issues.
  • Attend design review meetings, design coordination workshops, and BIM sessions as the PMO’s ICT/ELV/security technical representative; prepare and issue meeting minutes and action trackers.
  • Support the PMO team during construction by reviewing ICT/ELV shop drawings, cable schedules, equipment submittals, and commissioning and acceptance test procedures; raise non-conformance records for any deviations from the approved IFC design. 

Qualifications & Experience:

  • Bachelor’s degree in Telecommunications Engineering, ICT or Electrical Engineering.
  • Minimum 8–12 years of experience in ICT, ELV, and security system engineering, with a demonstrated track record in design on consultancy-side engagements for data centers or mission-critical facilities.
  • Deep technical knowledge of structured cabling standards (TIA-568, ISO/IEC 11801, EN 50173) and design methodologies, with the ability to critically review cabling designs against these standards.
  • Strong familiarity with active network infrastructure, DCIM platforms, CCTV systems, access control, and PA/VA, Fire Alarm, BMS and the ability to assess the functional adequacy and integration of these systems against the project security and ICT brief.
  • Ability to interrogate ICT/ELV design drawings, cable schedules, system architecture diagrams, and equipment specifications produced in AutoCAD or equivalent tools.
  • Working knowledge of BIM coordination processes (Revit, Navisworks) sufficient to review federated models, assess LOD compliance, and verify containment routing.
  • Understanding of data center ICT infrastructure requirements including top-of-rack switching, in-row cabling, fibre management, redundancy architectures, and EMI separation requirements.
  • Strong written communication skills; able to produce clear, well-referenced review comment schedules and technical correspondence.


Al Mohammadiyyah, Saudi Arabia
Data Center Design
Full time

Site Quality Control Inspector

Position Objective:

The OSP Inspector will have as their main task to coordinate and monitor field Inspection activities and to collect and manage inventory data from the field surveys.

Job Description & Responsibilities:

  • Assist in the preparation of Field (Data) Survey plans and survey templates based on approved STC Standards and specifications
  • Prepare survey procedures, coordinate, communicate, and enforce these with involved parties
  • Conduct site survey inspections to assess any audit discrepancies and provide feedback to related inspectors and OSP contractors for training purposes
  • Monitor the field (data) survey activities and verify that all survey activities are executed according to agreed plans and procedures
  • Collect data from field survey teams, and consolidate and pre-process these for the use of the Quality Survey & Audit team
  • Ensure that the survey & audit outputs contain the requested information, and coordinate with the survey team to correct missing, incomplete, inconsistent or otherwise low-quality data
  • Prepare regular reports on survey & audit activities, progress status, and performance of Quality Survey & Audit teams and assess knowledge gaps for training purposes
  • Monitor quality of work performed and prepare regular reports on the quality of the survey & audit results.
  • With the support of the Project Manager, ensure the OSP contractors' compliance with project schedules, field meetings, quality audits and PAT scheduling and activities

Position KPIs

  • All work included in the project schedule.
  • 90% of work completed as per approved Project schedule.
  • Scheduled progress and quality reports submitted on time with complete information.


Qualifications & Experience:

    ·       A Diploma / Degree or equivalent.

    ·       Minimum 2 years of experience with survey & audit.

    ·       Must have direct experience in dealing with fiber surveys

    ·       Must have excellent communication and presentation skills



Al Mohammadiyyah, Saudi Arabia
OSP - Field Assurance

Technical Support Engineer

Position Objectives:

The Technical Support Engineer will provide technical, application, and operational support for the Bonya platform during project delivery, testing, rollout, and post-go-live stabilisation. The role will support users, investigate incidents, assist with configuration, monitor platform behaviour, coordinate with development and infrastructure teams, and help ensure smooth adoption of the system.


Job Description and Responsibilities

  • Provide first-level and second-level support for Bonya users during UAT, pilot, rollout, and production stabilisation.
  • Log, triage, investigate, assign, and track incidents, service requests, defects, and user queries.
  • Support user access, role assignment, password/SSO issues, workflow issues, and configuration-related support requests.
  • Reproduce reported defects and provide a clear technical analysis to developers and testers.
  • Monitor application behaviour, system logs, job failures, integration errors, and performance issues.
  • Support data import/export activities, report generation, user administration, and routine operational tasks.
  • Assist with deployment validation, smoke testing, release verification, and environment checks.
  • Prepare support guides, FAQs, knowledge base articles, and user support documentation.
  • Participate in hyper care and post-go-live support.
  • Escalate issues to infrastructure, development, database, integration, or security teams as required.


Qualification and Required Skills

  • Diploma or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
  • 3+ years of experience in application support, technical support, systems support, or service desk escalation roles.
  • ITIL Foundation or equivalent service management certification is desirable. 
  • Experience supporting ERP, CRM, workflow, service management, or custom enterprise applications. 
  • Experience with Odoo or similar enterprise platforms is desirable. 
  • Basic understanding of Linux, PostgreSQL, web applications, APIs, logs, user roles, and access control.  
  • Experience working with ticketing tools, incident management processes, and SLA-based support. 
  • Experience supporting UAT, go-live, and hyper care activities is advantageous.
Al Mohammadiyyah, Saudi Arabia
Infrastructure Delivery Mgt Platform (Bonya)
Contract

Business Process Engineering Lead (Telecom)


Job location: Damascus, Syria


Position Objective:


The Business Excellence Lead is responsible for the organisation's end-to-end business process management practice, with a primary focus on optimising and re-engineering processes to identify inefficiencies and introduce automation and digitisation.

The role sets process discovery, standards, leads delivery across digital transformation initiatives, and applies hands-on expertise in process design, BPM modelling, and implementation. 

It also carries leadership responsibility for mentoring and reviewing the work of the Business Process Engineer reporting into this position


Job Description & Responsibilities:


  • Lead a team of 4 Business Process Engineers.
  • Lead discovery sessions with senior stakeholders and department heads to understand current operations, pain points, and strategic objectives.
  • Review and approve AS-IS process documentation, ensuring accuracy, completeness, and adherence to modelling standards.
  • Define TO-BE process architecture at the enterprise level using business process re-engineering, Lean, and continuous improvement methodologies, with a clear focus on eliminating waste and simplifying workflows.
  • Establish process modelling standards, BPMN 2.0 guidelines, and quality benchmarks for the team.
  • Lead process design and redesign in BPMN modelling tools, handling complex, cross-functional, and multi-system architectures.
  • Own gap analysis outputs, ensuring findings are actionable and aligned with business goals.
  • Identify, assess, and lead automation, RPA, and intelligent process orchestration opportunities, building the case for where digitization delivers the most value.
  • Drive the digitization of manual and paper-based processes, working with stakeholders to define digital workflows and reduce reliance on manual intervention.
  • Oversee implementation, managing go-live coordination, stakeholder alignment, and post-implementation review.
  • Define integration requirements between process designs and enterprise systems in close collaboration with IT teams.
  • Establish governance frameworks, process ownership structures, and RACI models across the organization.
  • Develop and monitor KPIs, SLAs, and OLAs at program level and track benefits realization.
  • Build and maintain a reusable library of process assets, templates, and standards to drive consistency and speed across the organization.
  • Guide, mentor, and review the work of the Business Process Engineer.


Qualifications & Experience:

  • Bachelor’s degree in engineering, Business Administration, or Information Systems.
  • Minimum 8–10 years in business process engineering or BPM, with at least 3–4 years in a lead or senior capacity.
  • 2-3 years in Telecom rollout will be required to qualify.
  • Fluent in  Arabic writing, reading and speaking is must.
  • Authoritative hands-on experience across the full BPM lifecycle, i.e., AS IS discovery, TO-BE, Process modelling, validation, Implementation, and integration.
  • Hands on experience with at leaswith at least 1 professional tool in BPMN 2.0 and BPMS platforms from as Bizagi, ARIS, Pegasystems, Appian,or Camunda.
  • Experience with RPA, workflow automation, and intelligent automation concepts.
  • Understand Value stream, excellence.
  • Preferably CBPP or CBPL certification. BPMN 2.0 - OCEB 2 or equivalent.
  • Lean Six Sigma Black Belt preferred; Green Belt minimum.
  • Understanding telecom, fibrfibre network, or fixed network environments is a distinct advantage.


Al Mohammadiyyah, Saudi Arabia
Project Control Management
Contract

ISP Audit Specialist

Position Objective

Provide independent assurance on the integrity, performance, and compliance of ISP infrastructure and services across ISP domains, DWDM, OLT, and MDU environments, ensuring alignment with approved design standards and business objectives. The role focuses on driving quality excellence in network infrastructure, physical installations, governance, and data accuracy.


Job Description & Responsibilities

  • Validate implementation activities against approved HLD/LLD designs across ISP domains, DWDM, OLT, and MDU environments.
  • Audit network configurations including wavelengths, PON profiles, VLANs, QoS parameters, and IP addressing schemes.
  • Verify end-to-end service provisioning and connectivity from core network to customer premises.
  • Ensure correct service and infrastructure mapping, including DWDM circuits, OLT-to-splitter-to-ONT connectivity, and network traceability.
  • Identify configuration mismatches, inactive services, provisioning gaps, and deviations from approved templates.
  • Validate redundancy, resiliency, and protection mechanisms across the network infrastructure.
  • Inspect site installations including racks, cabinets, ODF/FDP/MDU boxes, and related telecom infrastructure.
  • Verify proper equipment mounting, alignment, cable management, and overall installation quality.
  • Ensure proper labeling standards for racks, ports, fibers, and customer-level identification.
  • Audit fiber handling practices, including bend radius compliance, cleanliness, and physical integrity.
  • Verify power cabling, grounding, earthing, and electrical safety compliance.
  • Ensure compliance with environmental and safety standards, including cooling, cleanliness, and site safety requirements.
  • Validate optical signal levels across DWDM spans and PON links.
  • Assess bandwidth utilization, congestion levels, oversubscription risks, and overall network performance.
  • Identify performance issues related to poor installation, improper configuration, or infrastructure deficiencies.
  • Cross-check physical installations against OSS, GIS, and inventory management systems.
  • Validate the accuracy of network records, asset inventories, service data, and infrastructure documentation.
  • Ensure all technical documentation, diagrams, labeling records, and asset tracking information are updated and accurate.
  • Identify missing, duplicate, or inconsistent data within network and inventory systems.
  • Ensure full traceability between services, ports, fibers, and network equipment.
  • Ensure adherence to internal quality standards, telecom regulations, and regulatory authority requirements.
  • Audit contractor and vendor execution quality and ensure SLA compliance.
  • Identify defects, risks, non-compliance issues, and recommend corrective and preventive actions.
  • Prepare detailed audit and quality assurance reports with supporting evidence and actionable recommendations.
  • Analyze recurring quality issues and recommend process improvements and corrective measures.
  • Support audit planning, risk assessments, governance activities, and continuous improvement initiatives.

Qualifications & Experience

  • Bachelor’s degree in Telecommunications, Information Technology, Network Engineering, or a related field.
  • Minimum of 3–5 years of experience in ISP environments, telecom auditing, network assurance, or service quality management.
  • Good knowledge of ISP technologies and environments, including DWDM, FTTx, IP Networks, OLT, and OSS systems.
  • Strong understanding of telecom infrastructure standards, installation practices, and quality assurance processes.
  • Knowledge of telecom regulatory frameworks and industry standards, preferably within the Saudi telecom sector.
  • Strong analytical, auditing, and problem-solving skills with the ability to identify gaps, risks, and corrective actions.
  • Good understanding of physical infrastructure standards including cabling, power systems, labeling, and fiber management.
  • Strong communication, reporting, and stakeholder coordination skills.
  • Ability to work independently and manage multiple audit and quality assurance activities.
  • Fluency in English is required, while Arabic language skills will be considered an advantage.
Al Mohammadiyyah, Saudi Arabia
FOM
Full time

End-to-End Service Order Orchestration SME

Position Objective:

The End-to-End Service Order Orchestration SME will provide domain expertise for the design, customization, validation, and rollout of the client service order management and orchestration capability. The role ensures that the platform supports the complete lifecycle of service requests, order creation, approvals, assignments, fulfillment, field execution, status tracking, closure, and reporting. The SME will work closely with business stakeholders, architects, business analysts, developers, integration teams, and operational users to translate operational processes into effective and practical system workflows.


Job Description & Responsibilities:

  • Define and validate the end-to-end service order lifecycle, including request intake, order creation, feasibility assessment, approvals, assignment, fulfillment, completion, and closure processes.
  • Work closely with business teams to analyze current operational processes, pain points, manual workarounds, and target-state workflows.
  • Define service order orchestration rules, including statuses, transitions, SLAs, approvals, escalations, dependencies, and exception handling mechanisms.
  • Support the design and optimization of client workflows for service delivery, infrastructure deployment, field operations, task management, and operational reporting.
  • Provide input into functional specifications, workflow diagrams, process maps, user stories, and acceptance criteria documentation.
  • Validate that platform customizations and workflow implementations meet business, operational, and governance requirements.
  • Support UAT preparation, test scenario development, defect review, validation activities, and business sign-off processes.
  • Advise on operational controls, governance requirements, handover points, escalation paths, and process compliance.
  • Support training activities, change management initiatives, user adoption, and operational readiness for service order management users.
  • Act as the key liaison between operational SMEs, business stakeholders, and technical implementation teams.
  • Ensure alignment between business workflows, system behavior, and operational execution standards.
  • Participate in workshops, solution reviews, and process improvement initiatives throughout the project lifecycle.


Qualifications & Experience:

  • Bachelor’s degree in Telecommunications, Engineering, Information Systems, Business Administration, Operations Management, or a related field.
  • 8+ years of experience in telecom operations, infrastructure delivery, service delivery, field operations, or order management environments.
  • Strong understanding of service order management, fulfillment processes, workflow orchestration, provisioning, approvals, operational governance, and SLA management.
  • Experience within telecom service delivery, network rollout, site acquisition, civil works, fiber deployment, infrastructure delivery, or related operational domains is highly desirable.
  • Experience supporting digital transformation, workflow automation, ERP, CRM, OSS/BSS, or service/order management platform implementation projects.
  • Experience supporting UAT activities, business process design, system validation, and operational acceptance.
  • Strong analytical, documentation, stakeholder management, and process improvement skills.
  • Ability to bridge operational business requirements with technical delivery and system implementation teams.
  • Experience working within Agile, hybrid, or structured project delivery environments is advantageous.
  • Strong communication and facilitation skills with technical and non-technical stakeholders.
  • ITIL Certification preferred.
  • TM Forum Certifications preferred.
  • Lean Six Sigma Certification preferred.
  • Business Process Management (BPM) Certifications preferred.
  • Agile / Scrum Certifications preferred.
Al Mohammadiyyah, Saudi Arabia
Architecture & Planning
Contract

Service Circuit Design Specialist

Position Objective:

Design and specify end-to-end service circuit solutions and international capacity pathways across the submarine cable network. Responsible for translating capacity requests and service orders into detailed circuit designs covering submarine wavelength routing, terrestrial backhaul path selection, IP/MPLS service configuration parameters, and protection path engineering. Produce implementation-ready work orders ensuring optimized capacity utilization, diverse path routing across submarine segments, and full compliance with submarine system operating margins and SLA requirements.

Job Description & Responsibilities:

  • Design end-to-end service circuit paths across submarine cable segments, landing stations, terrestrial DWDM backhaul, and IP/MPLS backbone domains.
  • Perform submarine wavelength routing and capacity allocation across fiber pairs, ensuring compliance with submarine system design rules and operating margins.
  • Define primary and diverse protection paths leveraging submarine and terrestrial segment diversity for international circuit resiliency.
  • Design circuit parameters including wavelength assignment, modulation format, bandwidth profile, QoS class, VLAN mapping, and VPN configuration.
  • Produce detailed circuit design documents with node-by-node configuration specifications, cross-connect instructions, and ODF patching schedules for landing stations.
  • Receive and analyze incoming international capacity requests, IRU (Indefeasible Right of Use) service orders, and consortium capacity allocations.
  • Validate capacity requirements against available submarine wavelength inventory, fiber pair utilization, and terrestrial backbone capacity.
  • Generate implementation-ready work orders with complete configuration parameters, wavelength assignments, and patching instructions.
  • Assign circuit IDs, update submarine capacity registers, and maintain the circuit routing database.
  • Coordinate capacity allocation across consortium partners and landing party stakeholders.
  • Monitor submarine system capacity utilization across fiber pairs, wavelengths, and spectrum bands.
  • Track OSNR margins, transponder loading, and spectral utilization to identify capacity constraints and optimization opportunities.
  • Optimize circuit routing to minimize submarine fsegment hops, reduce latency, and maximize diverse path availability.
  • Maintain accurate submarine capacity registers, wavelength allocation maps, and forecasting models for long-term capacity planning.
  • Proactively recommend capacity augmentation, wavelength rebalancing, or terrestrial bypass strategies when submarine capacity constraints are identified.
  • Coordinate circuit design across DWDM/OTN, IP/MPLS, IGW, and access domains spanning multiple international landing sites.
  • Liaise with network design teams to ensure circuit designs align with approved HLD/LLD and submarine system design rules.
  • Coordinate with far-end landing station operators, consortium capacity managers, and international carriers for cross-border circuit designs.
  • Support the Implementation Specialist with technical clarifications, design amendments, and optical engineering guidance during circuit activation.
  • Maintain comprehensive submarine and terrestrial circuit design records, wavelength allocation tables, and capacity utilization reports.
  • Ensure all circuit designs comply with submarine system operating parameters, engineering standards, and consortium naming conventions.
  • Contribute to the development of circuit design templates, submarine capacity management procedures, and process improvements.
  • Support post-implementation reviews and design accuracy validation exercises.

Qualifications & Experience:

  • Bachelor of Engineering in Telecommunications, Optical Engineering, Network Engineering, or related discipline.
  • Minimum 5 years of experience in circuit design or network planning, preferably in submarine cable or international carrier environments.
  • Strong knowledge of submarine cable system capacity management, wavelength routing, and OSNR margin engineering.
  • Hands-on experience with IP/MPLS, DWDM/OTN architecture, and multi-domain circuit design.
  • Experience with capacity management platforms, circuit design tools, and network inventory systems.
  • Familiarity with multi-vendor submarine cable and DWDM platforms (SubCom, NEC, ASN, Ciena, Infinera, Nokia, Huawei).
  • Good communication, analytical, and documentation skills.
  • Submarine Cable Circuit Design & Wavelength Routing
  • Submarine Capacity Management & IRU Service Orders
  • DWDM / OTN Wavelength Allocation & Spectral Planning
  • IP/MPLS Circuit Routing & VPN Design (L2VPN, L3VPN, EVPN)
  • Protection Path Design & Submarine Segment Diversity
  • OSNR Margin Analysis & Transponder Loading Assessment
  • Capacity Planning, Forecasting & Utilization Optimization
  • Circuit Routing Database & Inventory Management
  • Work Order Generation & Configuration Specification
  • Cross-Domain Coordination (Submarine, Terrestrial, IP, IGW)
  • Analytical Thinking & Design Precision
  • International & Consortium Partner Coordination
  • Process Discipline & Documentation Excellence
  • Proactive Capacity Forecasting & Risk Escalation
  • Cross-Functional Communication & Stakeholder Interface
Al Mohammadiyyah, Saudi Arabia
Core - Project Management
Contract

Manager – Contract Management (Telecom)

Position Objective

Contract Manager is responsible for managing, reviewing, negotiating, and optimizing telecom network operations contracts within the OPEX domain. 

The role will support contract governance, vendor performance, OPEX optimization, BoQ and cost management, RFP/RFQ activities, and risk mitigation across Mobile Access, Core, Transport, and managed-service operations.


Job Description & Responsibilities

  • Draft, review, and support negotiation of telecom network operations contracts, including O&M, managed-service, turnkey, SLA/KPI, subcontractor, and network maintenance agreements.
  • Define and manage contractual commercial and technical terms, service scopes, deliverables, escalation mechanisms, and vendor obligations.
  • Manage O&M contract scopes covering preventive and corrective maintenance, spare parts, field crews, NOC, SOC, TSS, VAS, performance, and network optimization.
  • Establish, monitor, and enforce vendor SLAs, KPIs, penalties, rewards, service credits, and performance requirements.
  • Manage vendor relationships and performance through regular reviews, reporting, escalation, and contractual enforcement.
  • Support OPEX optimization initiatives by reviewing service models, BoQs, vendor costs, resource requirements, and operational expenditure.
  • Identify and support practical AI use cases within managed services and network operations to improve operational efficiency, automate activities, and reduce OPEX.
  • Lead or support RFP/RFQ preparation and evaluation for large-scale telecom network operations contracts and Mega Bids.
  • Draft RFP requirements, contractual terms, evaluation criteria, SLA/KPI frameworks, and BoQ structures.
  • Evaluate technical and commercial proposals and support negotiations for large-value telecom contracts.
  • Review BoQs, rates, quantities, service volumes, cost structures, and commercial assumptions to identify optimization opportunities.
  • Support contract budgets, cost analysis, payment terms, invoicing controls, credit notes, and CAPEX/OPEX classification.
  • Identify, assess, and mitigate contractual, commercial, operational, and vendor-related risks.
  • Develop and standardize contract-management processes, governance frameworks, contract templates, BoQ templates, and operational procedures.
  • Support automation and digitalization of contract-management activities, including contract tracking, SLA/KPI monitoring, reporting, and compliance management.
  • Collaborate with Procurement, Technical/Engineering, Network Operations, Finance, FP&C, and Contract Management teams to ensure effective contract execution and governance.
  • Support executive and management-level reporting on contract performance, vendor KPIs, OPEX, risks, savings, and contractual compliance.
  • Ensure contractual documentation, commercial information, and business data are handled with appropriate confidentiality and governance standards.


Qualifications & Experience

  • Bachelor’s degree in Telecommunications, Electrical/Electronics Engineering, Business Administration, Finance, Contract Management, or a related field.
  • Minimum of 8–12 years of relevant experience in telecom network operations, contract management, managed services, O&M, or a related field.
  • Direct experience managing Mobile Access/RAN O&M contracts, particularly field maintenance, preventive/corrective maintenance, spare parts, and field crew operations.
  • Strong experience across telecom network operations including Mobile Access, NOC, SOC, TSS, VAS, Performance & Optimization, Core, and Transport.
  • Proven experience in drafting, reviewing, negotiating, and managing complex telecom O&M and managed-service contracts.
  • Strong experience in OPEX management, cost optimization, vendor management, and telecom network operational expenditure.
  • Practical experience implementing AI use cases within network operations or managed-service contracts for OPEX reduction and operational optimization.
  • Experience in preparing and evaluating RFPs/RFQs and supporting large-scale telecom bids and Mega SAR contract negotiations.
  • Strong knowledge of BoQ preparation and review, cost analysis, CAPEX/OPEX classification, payment mechanisms, invoicing, and credit-note processes.
  • Proven ability to identify, assess, and mitigate contractual, commercial, and operational risks.
  • Experience developing and implementing contract-management processes, templates, governance frameworks, and automation.
  • Strong understanding of SLA/KPI management, vendor performance management, penalties, incentives, and contractual compliance.
  • Experience with fixed-network and IT Operations managed-service contracts will be an added advantage.
  • Strong analytical, negotiation, stakeholder-management, and communication skills.
  • Ability to work effectively with technical, commercial, finance, procurement, and senior management stakeholders.
  • Ability to manage multiple contracts, priorities, and deadlines in a complex telecom operating environment.
Al Mohammadiyyah, Saudi Arabia
F&CM Transformation
Full time
About us

We are a team of passionate people whose goal is to improve everyone's life through disruptive products. We build great products to solve your business problems.