Asset Specialist

Position Objective:

The Telecom Asset Management Specialist is responsible for the governance, administration, optimization, and lifecycle management of telecommunications infrastructure assets across the organization. The role ensures that all network, IT, data center, and infrastructure assets are accurately recorded, tracked, reconciled, audited, and managed throughout their lifecycle from acquisition through retirement. The position plays a critical role in maintaining asset data integrity across Enterprise Asset Management (EAM), Network Inventory, Configuration Management Database (CMDB), ERP, and Operational Support Systems (OSS), ensuring alignment between physical, logical, and financial asset records. The Telecom Asset Management Specialist supports strategic network planning, operational efficiency, financial governance, regulatory compliance, and asset utilization optimization while enabling accurate reporting and decision-making across the enterprise.

Job Description & Responsibilities:

  • Manage the end-to-end lifecycle of telecom assets, including planning, acquisition, deployment, operation, maintenance, and retirement.
  • Maintain accurate asset and inventory records across EAM, CMDB, and inventory management systems.
  • Ensure proper governance and control of asset transactions, including additions, modifications, transfers, and disposals.
  • Manage and maintain inventory for active network, passive network, and data center infrastructure assets.
  • Ensure asset data accuracy, integrity, consistency, and compliance with established data governance standards.
  • Establish asset classification frameworks, naming conventions, and data quality controls.
  • Perform inventory reconciliation, discrepancy analysis, and root-cause investigations across physical, logical, operational, procurement, and financial records.
  • Coordinate asset audits, field verifications, and inventory validation activities while maintaining audit trails and supporting compliance requirements, including ISO 55001.
  • Support financial asset management processes, including capitalization, valuation, depreciation, CAPEX/OPEX reporting, and asset retirement verification.
  • Coordinate with suppliers and vendors for asset delivery, acceptance, warranty management, and maintenance contract administration.
  • Monitor asset utilization and lifecycle performance to identify optimization opportunities and cost efficiencies.
  • Develop dashboards, reports, KPIs, and SLA metrics to provide operational and executive visibility into asset performance and inventory health.
  • Collaborate with cross-functional teams including Finance, Procurement, Operations, Engineering, and Audit to ensure effective asset governance and management.

Qualifications & Experience:

  • Bachelor’s Degree in Telecommunications Engineering, Electrical Engineering, Information Technology, Business Information Systems or related discipline
  • 5+ years in telecom asset management, physical inventory, data operations, network records, or field survey support.
  • Good understanding of telecom/network equipment, racks, shelves, cards, ports, labels, serial numbers, and site location hierarchy.
  • Experience using Excel, structured templates, barcode/QR scanning tools, CMDB/ITAM/inventory systems, or mobile survey tools.
  • Detail-oriented with the ability to follow data standards and escalate discrepancies clearly.
  • Able to work with field teams and maintain accurate records under delivery timelines.
  • Certifications (Preferred) : ITIL Foundation, Certified Asset Management Professional (CAMP), ISO 55001 Asset Management, PMP or PRINCE2, TM Forum certifications, Certified Inventory Management Professional
Al Mohammadiyyah, Saudi Arabia
Project Control Management
Full time

IP/MPLS, IXP & IGW Designer

Position Objective:

Design and develop detailed IP/MPLS core network, Internet Exchange Point (IXP), and International Gateway (IGW) solutions for the Project. Responsible for creating scalable, resilient, and high-performance network designs covering backbone routing, peering architectures, traffic engineering, and international connectivity. 

Ensure all design deliverables comply with engineering standards, resiliency requirements, and multi-vendor interoperability specifications.


Job Description & Responsibilities:

  • Design MPLS backbone solutions including BGP, IS-IS/OSPF, Segment Routing, MPLS-TE, and L2/L3 VPN services.
  • Develop detailed HLD and LLD for IP/MPLS core network domains.
  • Define QoS architecture, traffic classification, marking, and queuing design models.
  • Design EVPN, multicast, and service chaining architectures on the MPLS backbone.
  • Define high availability, fast convergence, and multi-path redundancy design mechanisms.
  • Validate multi-vendor interoperability and integration across MPLS platforms.
  • Design Internet Exchange Point infrastructure, peering fabric, and interconnection architectures.
  • Develop BGP peering policies, route server design, route filtering, and traffic engineering strategies.
  • Define IXP switching fabric architecture, VLAN segmentation, and member port design.
  • Coordinate technical peering relationships with international carriers and content delivery providers.
  • Design IXP management and monitoring architecture for traffic visibility and capacity management.
  • Design International Gateway architecture and international traffic interconnection models.
  • Develop protection and redundancy mechanisms for international connectivity services.
  • Define interconnection models and interface architectures with international carriers and Tier-1 providers.
  • Design DDoS protection, traffic filtering, and security integration at the IGW layer.
  • Develop traffic engineering and routing optimization strategies for international traffic flows.
  • Perform detailed routing topology studies, traffic flow analysis, and backbone capacity assessments.
  • Define network resiliency, convergence optimization, and redundancy architectures.
  • Develop backbone capacity planning and traffic engineering strategies aligned with growth projections.
  • Analyze network latency, ECMP, and load balancing optimization across routing domains.
  • Develop comprehensive HLD, LLD, topology diagrams, and technical design documentation.
  • Participate in technical design reviews and ensure compliance with engineering and telecom standards.
  • Validate vendor design submissions, compliance matrices, and technical recommendations.
  • Support implementation teams during integration and commissioning phases.

Qualifications & Experience:

  • Bachelor's or Master of Engineering in Telecommunications, Network Engineering, or Computer Science.
  • Minimum 8 years of experience in IP/MPLS core network design and implementation.
  • Strong knowledge of BGP, IS-IS, OSPF, Segment Routing, EVPN, and QoS architectures.
  • Hands-on experience with IXP design and international connectivity architectures.
  • Multi-vendor experience with leading IP/MPLS equipment providers (Cisco, Juniper, Nokia, Huawei).
  • Professional certifications (CCIE, JNCIE, or equivalent) are highly desirable.
  • Good communication, documentation, and presentation skills.
Al Mohammadiyyah, Saudi Arabia
Core - Design
Full time

Recruitment Manager

Position Objective:

To lead and manage the end-to-end recruitment function for ICT and construction roles, ensuring timely fulfilment of high-volume hiring demands while maintaining quality, efficiency, and compliance with company standards. The role will oversee a team of recruiters, drive performance, and implement effective recruitment strategies aligned with business needs.

Job Description & Responsibilities:

  • Lead and manage the recruitment lifecycle for ICT and Construction industry roles across multiple countries, projects and business units.
  • Handle high-volume technical hiring requirements (150+ open positions) with a focus on meeting aggressive timelines.
  • Supervise, mentor, and manage a team of recruiters (4+), ensuring optimal productivity and performance.
  • Monitor recruiter KPIs including time-to-fill, quality of hire, submission-to-interview ratio, and offer conversion rates.
  • Implement structured recruitment strategies, sourcing plans, and prioritization mechanisms to address critical hiring needs.
  • Collaborate with hiring managers, program managers, and stakeholders to understand manpower requirements and align recruitment efforts accordingly.
  • Ensure adherence to the approved Manpower Request (MRF) process and recruitment governance framework.
  • Drive continuous improvement in recruitment processes, tools, and systems (ATS/HRMS).
  • Review and validate candidate shortlists before submission to ensure alignment with job requirements and client expectations.
  • Ensure proper execution of interview processes, including internal screening and client interview coordination.
  • Maintain high standards of candidate experience and employer branding.
  • Prepare and present recruitment dashboards, reports, and performance insights to senior management.
  • Ensure compliance with company policies, localization, local labor laws, and recruitment best practices.

 

Qualifications & Experience:

  • Bachelor’s degree in Engineering, Human Resources, Business Administration, or a related field.
  • Minimum 12 years of experience in recruitment, specializing in ICT, telecom, and technology hiring within large-scale and fast-paced organizations..
  • Proven experience in managing high-volume recruitment campaigns and large-scale mobilization activities (100+ roles) within fast-paced project environments.
  • Demonstrated experience in leading and managing recruitment teams and supporting business expansion initiatives across multiple projects or regions.
  • Strong understanding of ICT roles including telecom, IT, data center, cloud, digital transformation, and smart city domains.
  • Experience in supporting organizational digitization initiatives within Talent Acquisition, including process automation and optimization of recruitment workflows.
  • Strong experience in working within structured recruitment environments with defined KPIs, SLAs, governance, and executive reporting requirements.
  • Hands-on experience with ATS systems, recruitment dashboards, analytics, and data-driven performance tracking tools to support operational and management decision-making.
  • Experience in developing recruitment reports, pipeline tracking, hiring forecasts, and executive-level recruitment progress dashboards.
  • Strong stakeholder management skills with the ability to coordinate with senior management, project teams, and clients while working under pressure and tight deadlines.
  • Excellent communication, leadership, planning, and problem-solving skills with the ability to manage multiple priorities in a rapidly growing organization.
Al Mohammadiyyah, Saudi Arabia
Talent Acquisition
Contract

CME Field Engineer

Position Objective:

The CME QC Inspector / Surveyor will be responsible for carrying out on-site quality assurance and quality control inspection, and independent survey checks of civil, mechanical, and electrical works across a national data center program, on behalf of the Client as Project Management Consultant. The role verifies that contractor work matches the approved design and applicable standards, including TIA-942, and maintains evidence-backed records that support a clean facility handover and commissioning. The ideal candidate will have practical site assurance experience and familiarity with the Syrian construction market.

Job Description & Responsibilities:

  • Inspect civil, structural, mechanical, and electrical works against approved drawings and technical specifications, with reference to TIA-942 and applicable ASHRAE and NFPA codes.
  • Perform independent setting out and check survey work covering levels, dimensions, alignments, and as-built verification using total station and auto level instruments.
  • Check material and mill test certificates against approved submittals before items are incorporated into the works.
  • Witness and sign off on theon the Inspection and Test Plan hold and witness points across all civil, mechanical, and electrical activities.
  • Verify earthing and grounding works, including earth-continuity and earth-resistance testing, against the approved design.
  • Witness and record assigned commissioning and acceptance tests within the Level 1 to Level 5 sequence, with Level 5 being the Integrated Systems Test.
  • Raise Non-Conformance Reports when work fails specification, and track each one through to verified close-out.
  • Maintain the punch list for assigned areas and re-inspect rectified items before sign-off.
  • Verify that site work follows approved safety rules, permit-to-work, and lock-out or tag-out procedures when witnessing electrical work.
  • Organise quality records and provide accurate daily and weekly inspection input to the manager.
  • Coordinate with contractor and supervision teams to schedule inspections and prevent work from being covered up before witnesses.

Qualifications & Experience:

  • Technical diploma or Bachelor's degree in Civil, Mechanical, or Electrical Engineering, or equivalent trade certification with strong site experience.
  • Minimum 3 to 5 years of experience in site QA/QC, field inspection, or survey on building, mechanical, electrical, and plumbing, or infrastructure projects. Data center or mission-critical exposure is an advantage.
  • Recognised construction safety certification required or strongly preferred, such as NEBOSH International General Certificate, IOSH, OSHA 30, or equivalent.
  • Working knowledge of survey instruments such as total station and auto level, with the ability to read construction and MEP drawings.
  • Familiarity with quality documentation and acceptance codes such as ACI 318, BS EN, and NFPA. Awareness of TIA-942 and Uptime Institute Tier requirements (Tier III or Tier IV per site) is an advantage.
  • Good written and spoken English for inspection records and reporting. Arabic is required.
  • Familiarity with the Syrian construction market and post-conflict or frontier environments is strongly preferred.
  • Syrian nationals are encouraged to apply. Candidates must be legally eligible to work in Syria.
  • Willing to travel and work on a rotational basis across multiple data center sites, including shift coverage where required.
Al Mohammadiyyah, Saudi Arabia
Technical Facility - Field Assurance

Performance Management & CEM SME

Position Objective:

Provide technical expertise to support the design of the performance management and CEM framework across all domains, develop detailed performance specifications and tooling requirements, and validate readiness ahead of Day-1 launch. Post-launch, the role transitions to providing technical oversight of the MSP Performance & CEM function.

Job Description & Responsibilities:

  • Develop detailed KPI definitions, measurement methodologies, and data source requirements across all domains — network, IT infrastructure (ITOC), and IXP.
  • Develop performance threshold requirements, alerting rules, and degradation criteria across all domains.
  • Define CEM tooling technical requirements and data integration specifications.
  • Develop performance reporting templates and executive dashboard specifications.
  • Support the Performance Lead in defining SLA and OLA measurement requirements, and participate in UAT and technical validation of performance and CEM tools.
  • Develop performance baseline requirements for Day-1 launch acceptance.
  • Contribute to OAT (Operational Acceptance Testing) by validating performance monitoring accuracy and CEM tooling readiness.
  • Review MSP performance reporting accuracy and validate KPI data quality across all domains.
  • Assess MSP CEM platform configuration changes and dashboard updates for technical accuracy.
  • Support performance governance reviews with technical analysis of KPI trends and threshold effectiveness.
  • Support continual service improvement (CSI) efforts by providing data-driven analysis of performance gaps and recommending measurement or threshold enhancements.

Qualifications & Experience:

  • Minimum 8 years in telecommunications performance management or network analytics.
  • Technical expertise in performance monitoring tools and CEM platforms.
  • Experience developing KPI frameworks, measurement specifications, and reporting templates across network and IT domains.
  • Knowledge of performance data sources across fiber/DWDM, IP/MPLS, IXP, and IT infrastructure.
  • Experience in a wholesale or carrier environment is advantageous.
  • Deep technical knowledge of network and IT performance measurement and analytics.
  • Strong analytical skills and data-driven mindset.
  • Familiarity with performance management platforms, IT monitoring tools, and BI/reporting tools.
  • Strong written and verbal communication in English; Arabic is an advantage.
  • Experience supporting MSP performance governance and continual service improvement through data-driven analysis.


Al Mohammadiyyah, Saudi Arabia
Operations
Contract

DWDM Project Manager

Position Objective:

Manage the end-to-end delivery of DWDM and optical transport network projects within the submarine cable system, covering submarine line terminal equipment (SLTE), ROADM nodes, OTN cross-connects, long-haul terrestrial DWDM backhaul, and submarine-terrestrial integration. Coordinate dry plant installation, optical line system commissioning, submarine system characterization support, and wavelength activation activities. Ensure on-time delivery of all optical transport milestones aligned with wet plant schedules, landing station readiness, and overall Ready for Service (RFS) targets.

Job Description & Responsibilities:

  • Develop detailed project plans, schedules, and WBS for all DWDM/OTN delivery activities, including SLTE, ROADM, and terrestrial backhaul segments.
  • Define milestones and critical path for dry plant installation, optical line system activation, wavelength commissioning, and submarine integration.
  • Align DWDM project plans with wet plant cable lay schedules, landing station construction milestones, and power/cooling readiness dates.
  • Coordinate delivery sequencing across multiple landing stations and terrestrial node sites.
  • Manage schedule dependencies between submarine system supplier, DWDM vendor, and civil works contractors.
  • Manage SLTE equipment installation, cabling, power-up, software loading, and line card activation at each landing station.
  • Coordinate SLTE integration with submarine cable system, including transponder mapping, wavelength assignment, and optical amplifier chain validation.
  • Oversee optical line system (OLS) commissioning covering EDFA/Raman amplifier verification, span loss measurement, and OSNR validation across submarine and terrestrial segments.
  •  Support submarine system characterization activities including end-to-end BER testing, Q-factor measurements, and margin verification.
  • Manage submarine system Provisional Acceptance Testing (PAT) and Final Acceptance Testing (FAT) logistics and readiness for dry plant scope.
  • Manage ROADM node installation, OTN cross-connect deployment, and terrestrial DWDM backbone activation.
  • Coordinate fiber patching, optical amplifier installation, and span engineering verification for terrestrial backhaul routes.
  • Ensure terrestrial DWDM backhaul readiness aligns with landing station SLTE activation for end-to-end path continuity.
  • Track optical acceptance testing (OAT) across terrestrial segments including power budget validation, chromatic dispersion measurement, and PMD compliance.
  • Coordinate with DWDM/SLTE vendors (Ciena, Infinera, Nokia, Huawei, SubCom, NEC, ASN) for equipment delivery, staging, configuration, and field engineering support.
  • Track material delivery schedules, manage import logistics, customs clearance, and equipment staging at landing station and terrestrial node sites.
  • Manage vendor SLA performance, professional services delivery, and technical support escalation.
  • Oversee factory acceptance testing (FAT) coordination for SLTE, ROADM, and optical amplifier equipment.
  • Identify and manage delivery risks including marine schedule delays impacting dry plant readiness, equipment shipping disruptions, and optical engineering issues.
  • Drive resolution of OSNR degradation, fiber route problems, span loss exceedances, and commissioning defects.
  • Ensure quality assurance processes are followed for all DWDM installation, splicing, testing, and documentation.
  • Escalate critical blockers to the Senior Project Manager, particularly issues impacting submarine system PAT/FAT windows.
  • Prepare weekly and monthly DWDM project status reports covering dry plant progress, SLTE commissioning status, and terrestrial backhaul delivery.
  • Provide updates to the Senior Project Manager, Core Program Manager, consortium partners, and cable system supplier.
  • Facilitate DWDM-specific progress meetings, submarine integration reviews, and vendor coordination sessions.

Qualifications & Experience:

  • Bachelor's or Master of Engineering in Optical Engineering, Telecommunications, or Electrical Engineering.
  • Minimum 8 years of experience in DWDM/OTN project delivery, with at least 3 years on submarine cable system projects.
  • Proven experience managing SLTE installation, dry plant commissioning, and submarine system acceptance testing.
  • Strong knowledge of submarine cable system architecture: repeaters, branching units, SLTE, cable landing infrastructure.
  • Multi-vendor DWDM delivery experience (Ciena, Infinera, Nokia, Huawei, SubCom, NEC, ASN).
  • Proficiency in optical test equipment and commissioning procedures (OTDR, OSA, BER tester).
  • PMP, PRINCE2, or equivalent certification is desirable.
  • Good communication, coordination, and presentation skills.
  • Submarine Cable System Dry Plant Delivery & SLTE Commissioning
  • DWDM / OTN / ROADM Deployment & Optical Line System Activation
  • Submarine System Characterization, PAT & FAT Management
  • OSNR, Span Loss, Q-Factor & Optical Margin Verification
  • EDFA / Raman Amplifier Chain Commissioning
  • Terrestrial DWDM Backhaul Delivery & OAT Management
  • Wavelength Assignment & Transponder Activation
  • Landing Station Equipment Installation Coordination
  • Vendor & Supply Chain Coordination (SubCom, NEC, ASN, Ciena, Infinera)
  • Schedule Management & Critical Path Analysis
  • Project Leadership & Multi-Site Delivery Coordination
  • Submarine System Supplier & Consortium Interface
  • Vendor Relationship & SLA Management
  • Cross-Functional Coordination & Problem Solving
  • Stakeholder Communication & Reporting


Al Mohammadiyyah, Saudi Arabia
Core - Project Management
Contract

OSP Program Manager

Position Objectives: 

To assume the overall management of the Outside Plant expansion program.

Job Description and Responsibilities

  • Responsible for the leadership, management, execution, and control of all activities within the project to ensure timely, efficient, and professional execution of all project tasks
  • Build a successful team of subordinate Project Managers and Section Managers
  • Establish efficient reporting and escalation mechanisms for both the client and Norconsult Telematics
  • Perform risk management activities by ensuring that critical project tasks and blocking issues are thoroughly analysed and that proper corrective actions are timely implemented
  • Specify requirements for project staff in terms of number, qualifications, and time needed according to project demands and within the contract budget
  • Ensure proper screening, evaluation, and recommendation of candidates (new and replacements)
  • Establish and maintain a good relationship with the corresponding client management level
  • Ensure project control, engineering review, and supervision processes are established to verify that project work and equipment deliveries are in accordance with approved project specifications and contractual obligations
  • Plan vacations and time off to ensure the availability of manpower when and where required
  • Ensure qualified deputies are appointed for all managers and other key staff members when unavailable
  • Assess staff performance, placement in the organisation according to qualifications, and suitability for project work
  • Prepare regular staff and manpower utilisation reports to management
  • Ensure reporting tasks are timely executed and that reports are complete, covering all project needs, including progress status and financial status versus project timelines, contractual obligations, and other commitments
  • Prepare regular and ad-hoc project reports for the client as well as NT Management
  • Direct and follow up on overall planning for OSP expansion projects in collaboration with client management
  • Coordinate project tasks as assigned to vendors, contractors, and client districts
  • Participate in meetings with vendors, contractors, and the client and ensure inter-party dependencies are identified and communicated to all concerned parties
  • Ensure Norconsult Telematics QA processes and client project processes are implemented and followed by the project team

Qualification and Required Skills

  • Minimum Bachelor's degree in Computer Science, Telecommunications, or Engineering
  • Minimum 15 years of documented professional experience within an operator or vendor organisation, with at least 5 years in a management position running large-scale, multi-disciplined telecommunications projects
  • Knowledge and understanding of all aspects of Outside Plant
  • Excellent organisational, management, and interpersonal skills, with experience working in a multi-cultural and multi-national environment
  • Excellent communication skills and fluency in English; Arabic is considered an asset
  • PMP project management certification or equivalent


Al Mohammadiyyah, Saudi Arabia
OSP Program Management
Contract

Project Controls Manager (Telco/Fiber)

Position Objective:

· Ensure effective planning, monitoring, and control of all project activities to achieve delivery within scope, schedule, budget, and quality. · Establish a centralized project controls framework covering scheduling, reporting, cost control, contract management, material/warehouse operations, asset management, HSE, permitting, and QA. · Strengthen cross-functional coordination to ensure seamless execution and timely decision making. · Enhance project visibility through standardized reporting, dashboards, KPIs, and analytics. · Drive operational excellence by improving processes, automating reporting, and ensuring data integrity across systems. · Proactively identify risks, variances, and performance gaps and lead corrective/preventive actions. · Ensure compliance with client requirements, regulatory bodies, and internal governance standards.

Job Description & Responsibilities:

      ·        Control and manage all project scope and budget activities from planning through implementation and final handover.

      ·        Oversee scope assignment and distribution to contractors across all regions.

      ·        Manage Project Controls Office resources to support inter‑project reporting, scheduling, and coordination requirements.

      ·        Monitor and follow up on invoicing activities in line with client processes to close financial gaps and achieve management KPIs.

      ·        Align, unify, and enhance all project reporting practices across departments and regions.

      ·        Oversee, consolidate, and manage system modifications in coordination with relevant internal and client departments.

      ·        Conduct system audits to identify discrepancies, ensure data accuracy, and drive stakeholder accountability.

      ·        Manage preparation of the detailed Project Implementation Plan (PIP) and oversee scheduling and reporting activities.

      ·        Conduct regular meetings with internal teams, contractors, and external stakeholders to ensure consistent and uniform project control practices.

      ·        Monitor project progress and measure performance against the approved Vendor/Contractor PIP.

      ·        Initiate and chair regular Project Controls meetings to ensure timely and orderly execution of all workstreams.

      ·        Coordinate with Project Control & Contracts (PCC) teams and stakeholders to close financial gaps as per agreed plans.

      ·        Produce handover performance reports and compliance analyses to support invoicing and contractor performance evaluation.

      ·        Prepare and maintain the Project Communication Plan and establish effective communication channels for information flow.

      ·        Oversee the full change management process to ensure scope, budget, and schedule stability across all stakeholders.

      ·        Develop, update, and enforce department processes related to network implementation and project control activities.

      ·        Establish and manage the project risk management framework, including risk identification, impact assessment, and mitigation planning.

      ·        Build and maintain strong working relationships with client management and key stakeholders.

      ·        Establish effective working relationships with vendor and contractor Project Control teams to ensure alignment and performance.

      ·        Oversee reporting, scheduling, cost control, contract management, material and warehouse operations, asset management, permitting, business excellence, HSE, and network audit/QA functions under the Project Controls department.

      ·        Ensure data integrity, reporting accuracy, and system alignment across ERP platforms, client portals, and internal tools.

      ·        Drive continuous improvement initiatives across all project control domains to enhance efficiency, transparency, and performance.


Qualifications & Experience:

      ·        Minimum 15+ years of experience in project controls, project management, or telecom infrastructure delivery.

      ·        At least 5 years in a senior or managerial role overseeing large‑scale telecom or infrastructure projects.

      ·        Bachelor’s degree in Engineering, Telecommunications, or related field.

      ·        Strong experience in large scale telecom project environments.

      ·        Expertise in project control methodologies, cost management, scheduling, and reporting.

      ·        Proficiency in Power BI, advanced Excel, ERP systems, and data analytics.

      ·        International experience in a developed telecom market is an advantage.

      ·        Certifications such as PMP, PMI‑SP, PMI‑RMP, PRINCE2 are preferred.

      ·        Strong leadership, communication, analytical, and stakeholder management skills.


Al Mohammadiyyah, Saudi Arabia
Project Control Management
Full time

Performance Management & CEM Lead

Position Objective:

Define and govern the performance management and customer experience management (CEM) framework across all networks, IT, and IXP domains, ensuring all performance monitoring, reporting, and CEM tooling requirements are fully designed, validated, and ready for Day-1 launch. Post-launch, the role transitions to governing the MSP Performance & CEM function

Job Description & Responsibilities:

  • Define the end-to-end performance management framework — QoS (availability, latency, jitter, packet loss, MTTR), QoE (end-to-end perceived service quality), KQI (derived quality indicators linking QoS to SLA outcomes), and CSAT (wholesale customer satisfaction measurement).
  • Define customer experience management (CEM) requirements — customer-facing SLA structures, service quality metrics, and reporting interfaces.
  • Define performance frameworks for subsea cable systems and international backbone segments, including latency budgets and availability tracking per route.
  • Define performance monitoring requirements and dashboard specifications for unified visibility across all domains.
  • Define the CEM platform requirements and customer portal reporting specifications.
  • Define governance cadence and reporting framework for performance reviews across all levels, including regulatory submission cadences.
  • Govern readiness validation of performance and CEM systems.
  • Participate in cross-functional OAT (Operational Acceptance Testing) to validate performance monitoring and CEM readiness for Day-1 launch.
  • Monitor MSP network performance against QoS, QoE, and KQI targets and enforce SLA obligations.
  • Own CSAT measurement program — conduct surveys, analyze results, and drive MSP improvement actions.
  • Chair periodic performance governance reviews and hold MSP accountable to KPI commitments.
  • Review and approve changes to performance measurement frameworks, thresholds, and reporting models.
  • Escalate persistent SLA breaches to program leadership and manage customer remediation
  • Drive continual service improvement (CSI) across all performance domains — identify degradation trends, commission improvement initiatives, and validate outcomes.
  • Govern vendor and MSP contract performance against agreed KPI and SLA commitments, including remediation tracking for persistent breaches.

Qualifications & Experience:

  • Minimum 10 years in telecommunications performance management.
  • Experience designing performance frameworks and CEM.
  • Knowledge of KPI and SLA design for multi-domain infrastructure including fiber, IP, IXP, and IT infrastructure.
  • Experience defining performance tooling requirements and overseeing tool implementation.
  • Green field or build-to-operate program experience is advantageous.
  • Strong knowledge of performance management methodologies and CEM practices across network and IT domains.
  • Ability to define KPI, SLA, and OLA frameworks for wholesale environments.
  • Familiarity with performance management platforms, IT monitoring tools, and CEM tools.
  • Strong written and verbal communication in English; Arabic is an advantage.
  • Experience with MSP governance, vendor performance management, and continual service improvement programs.


Al Mohammadiyyah, Saudi Arabia
Operations
Contract

Technical Facilities Program Manager

Position Objective:

Lead and manage the Technical Facilities program for the Client's national infrastructure program, from site acquisition through construction and handover, ensuring all Civil, Mechanical, and Electrical (CME) works are delivered to the approved design, on schedule, and through the agreed quality gates. The Technical Facilities Program Manager acts as the Client's Owner's Engineer, governing and assuring EPC contractors, OEMs, and specialist vendors rather than self-performing. The ideal candidate should have strong construction and infrastructure delivery experience in the Middle East, with substantive knowledge of the Syrian market.


Job Description & Responsibilities:

  • Govern CME facilities delivery across the program, overseeing and assuring Engineering, Procurement, and Construction (EPC) contractors, OEMs, and specialist vendors on behalf of the Client.
  • Lead the Technical Facilities program end-to-end across design assurance, procurement support, construction oversight, and handover.
  • Maintain the approved project baseline and assess every design change through formal change control before implementation.
  • Break the CME scope into work orders, milestones, and dependencies, and maintain the project implementation plan using Primavera P6 or Microsoft Project.
  • Direct Senior Project Managers, Site Managers, and CME Project Managers, ensuring alignment between design intent and construction execution.
  • Lead technical input to EPC, OEM, and vendor bids and onboarding in support of the Client's procurement activities, with final award decisions made by the Client.
  • Govern the design-to-construction interface across Civil, Mechanical, and Electrical disciplines and manage specialist design partners throughout project delivery.
  • Establish and enforce the QA/QC regime, including Inspection and Test Plans (ITPs), Non-Conformance Reports (NCRs), inspections, and quality documentation.
  • Maintain program risk, dependency, and escalation logs, proactively reporting issues to the Client before they impact delivery.
  • Produce daily, weekly, and monthly progress reports for the Management Committee.
  • Govern site safety, access management, and sanctions compliance throughout project delivery.
  • Provide technical leadership and coordination across all project stakeholders to ensure successful project execution and handover.

Qualifications & Experience:

  • Bachelor's degree in Civil, Mechanical, or Electrical Engineering; a Master's degree is an advantage.
  • Minimum 10–12 years of engineering and project delivery experience.
  • Demonstrated experience managing multi-site CME, MEP, or building services programs, with responsibility for schedule, quality, cost, and project handover.
  • Strong knowledge of Civil, Mechanical, and Electrical systems, including power distribution, HVAC, fire protection, building services, and construction delivery.
  • Practical experience in QA/QC, contractor management, construction oversight, procurement support, and change control.
  • Project Management Professional (PMP) certification required, with proficiency in Primavera P6 or Microsoft Project.
  • Substantive knowledge of the Syrian market, including local permitting processes and awareness of applicable sanctions regimes.
  • Strong communication and stakeholder management skills.
  • Fluent English is required; Arabic is required.
Al Mohammadiyyah, Saudi Arabia
Technical Facility Program
Contract

Business Analyst

Job location: Syria

Position Objectives

The Technical Business Analyst (TBA) serves as a critical bridge between business stakeholders and the development team. This role is responsible for translating business needs into clear, actionable technical requirements, ensuring alignment between business objectives and system implementation. 

The TBA proactively identifies and resolves gaps in requirements, clarifies ambiguities, and collaborates with engineering teams to address technical constraints, ensuring successful delivery of high-quality solutions. Additionally, the role plays a key part in validating solutions through User Acceptance Testing (UAT), enabling successful adoption through end-user training, and supporting ongoing application operations. 

Responsibilities 

Requirements Management 

  • Elicit, analyze, and document business requirements from stakeholders. 
  • Translate business needs into detailed functional and technical specifications. 
  • Ensure requirements are complete, consistent, and testable. 
  • Identify and fill gaps in requirements through stakeholder engagement and analysis. 

 Bridging Business & Technology 

  • Act as the primary liaison between business units and development teams. 
  • Ensure developers clearly understand business context, priorities, and expected outcomes. 
  • Facilitate discussions to resolve misunderstandings or misalignments. 

 Technical Alignment 

  • Collaborate with architects and developers to ensure solutions are technically feasible and aligned with system architecture. 
  • Identify and address technical gaps or risks early in the development lifecycle. 
  • Assist in defining system behavior, data flows, integrations, and edge cases. 

 Solution Design Support 

  • Contribute to high-level solution design and system workflows. 
  • Create artifacts such as: 
  • User stories and acceptance criteria 
  • Process flows and diagrams 
  • Data models and mapping documents 
  • Ensure traceability between business requirements and implemented features. 

 Agile Delivery Support 

  • Work closely with Product Owners and Scrum teams in Agile environments. 
  • Participate in backlog grooming, sprint planning, and reviews. 
  • Help prioritize requirements based on business value and technical constraints. 

 Quality Assurance, UAT & Validation 

  • Support QA teams in developing test cases based on requirements. 
  • Lead or coordinate User Acceptance Testing (UAT) activities: 
  • Define UAT scope, scenarios, and acceptance criteria 
  • Prepare UAT test cases and scripts 
  • Facilitate UAT sessions with business users 
  • Track defects and ensure timely resolution 
  • Validate that delivered solutions meet business needs and acceptance criteria. 
  • Ensure traceability between requirements and test coverage. 

 End-User Training & Adoption 

  • Develop and maintain end-user training materials, guides, and documentation. 
  • Conduct training sessions, workshops, and system demonstrations. 
  • Support change management efforts to ensure smooth adoption of new systems or features. 
  • Act as a point of contact for user queries during rollout phases. 

 Application Operations & Support 

  • Provide functional and first-line support for business applications post-deployment. 
  • Investigate, analyze, and troubleshoot system issues reported by users. 
  • Work with development and infrastructure teams to resolve incidents and defects. 
  • Monitor application performance and identify areas for improvement. 
  • Support release management, including validating deployments and production readiness. 
  • Maintain documentation of known issues, workarounds, and support procedures. 
  • Participate in root cause analysis and continuous improvement initiatives. 
  • Ensure proper handover from project delivery to operations and support teams. 

 Stakeholder Communication 

  • Communicate progress, risks, issues, and resolutions to stakeholders. 
  • Facilitate workshops, requirement sessions, UAT reviews, and solution walkthroughs. 
  • Ensure alignment across business, product, and engineering teams. 

 Qualifications 

  • Bachelor’s degree in Computer Science, Information Systems, Business, or related field. 
  • 5+ years of experience in business analysis, systems analysis, or similar roles. 
  • Proven experience working closely with software development and support teams. 
  • Strong understanding of software development lifecycle (SDLC), especially Agile methodologies. 

 Technical Skills 

  • Ability to read and understand technical documentation and system architecture. 
  • Familiarity with APIs, integrations, databases, and data flows. 
  • Experience with tools such as: 
  • JIRA / Azure DevOps 
  • Confluence or similar documentation tools 
  • UML, BPMN, or diagramming tools (e.g., Visio, Lucidchart) 
  • Test management tools (e.g., TestRail, Zephyr) 
  • Basic knowledge of monitoring/logging tools is a plus 

 Core Competencies 

  • Strong analytical and problem-solving skills 
  • Excellent communication and stakeholder management abilities 
  • Ability to translate complex technical concepts into business-friendly language (and vice versa) 
  • Attention to detail with a structured, methodical approach 
  • Proactive mindset in identifying risks and gaps 
  • Strong facilitation and training skills 
  • Customer-focused mindset with strong troubleshooting abilities 

 Preferred Qualifications 

  • Experience in a technical domain (e.g., software engineering, system integration) 
  • Certification such as CBAP, PMI-PBA, or Agile/Scrum certifications 
  • Experience in production support or application operations environments 
  • Experience in domain-specific industries (e.g., telecom, finance, SaaS, etc.) 

 


Al Mohammadiyyah, Saudi Arabia
Infrastructure Delivery Mgt Platform (Bonya)
Contract

Technical Assistance Center (TAC)

Position Objective:

Technical Assistance Center (TAC) SME: Provide deep technical expertise to support the design of the TAC operating model across network, IT, and IXP domains; develop detailed L2 support specifications; and validate technical readiness ahead of Day-1 launch. Post-launch, the role transitions to governing the MSP TAC function.

Job Description & Responsibilities:

  • Develop detailed L2 technical support specifications across all domains covered by the TAC — including network (fiber/DWDM, IP/MPLS, subsea CLS), IT infrastructure (ITOC), and IXP (route server, BGP, member connectivity)
  • Define QoS-based fault classification criteria — latency, jitter, packet loss, and availability thresholds per severity level.
  • Define diagnostic tooling requirements and technical procedures for fault investigation and resolution across all domains, including multi-vendor faults.
  • DevelopDevelop the technical knowledge base framework and initial content for common fault scenarios per domain.
  • Support the TAC Lead in defining escalation procedures, L3 vendor interfaces, and training requirements.
  • Participate in readiness simulations and validate technical accuracy of support procedures.
  • Support acceptance testing of TAC tooling and validate technical readiness against defined criteria.
  • Contribute to OAT (Operational Acceptance Testing) by validating TAC tooling, diagnostic procedures, and knowledge base readiness.

Post Launch Governance:

  • Review MSP L2 fault investigation quality and validate adherence to agreed procedures.
  • Assess technical accuracy of MSP knowledge base updates and procedure changes.
  • Support TAC governance reviews with technical analysis of recurring fault patterns.
  • Identify QoS threshold or procedure gaps and recommend updates.
  • Support continual service improvement (CSI) efforts by providing technical analysis of recurring faults and recommending procedural or knowledge base enhancements.

Qualifications & Experience:

  • Minimum 8 years in telecommunications network operations with hands-on L2/L3 support experience.
  • Deep technical expertise in at least some of: fiber/DWDM, IP/MPLS, IT infrastructure, IXP, or subsea systems.
  • Experience developing technical procedures, support guides, and knowledge base content.
  • Familiarity with carrier-grade network diagnostic tools, OSS platforms, and ITSM systems.
  • Experience in a wholesale or carrier environment is advantageous.
  • Deep technical knowledge of fault diagnosis and resolution across optical, IP, IT, and IXP domains.
  • Strong analytical and problem-solving skills.
  • Familiarity with ITSM platforms, network management systems, and IT monitoring tools.
  • Strong written and verbal communication in English; Arabic is an advantage.
  • Experience with PMO, reporting tools, operational dashboards, and telecom systems is an advantage.
  • Hands-on experience with multi-vendor DWDM/OTN and IP/MPLS troubleshooting.


 


Al Mohammadiyyah, Saudi Arabia
Operations
Contract
About us

We are a team of passionate people whose goal is to improve everyone's life through disruptive products. We build great products to solve your business problems.