Electrical Design Engineer

Position Objective:

The AC/DC Power Design Engineer will lead the critical power and electrical design across the Client's national data center program, covering AC and DC distribution, uninterruptible power supply, medium and low voltage switchgear, standby generation, the DC power plant, earthing, and lightning protection. Acting as the Client's owner's engineer, the role designs, reviews, and assures the mission-critical work of the EPC contractors and equipment manufacturers, and does not self-perform construction. The ideal candidate brings strong critical-power design experience and a sound command of data center and mission-critical electrical practice in the Middle East market.

Job Description & Responsibilities:

The AC/DC Power Design Engineer owns the systems that keep the IT space energized, from design through commissioning and the quality gates.

  • Develop the high-level power design from utility intake through medium and low voltage switchgear, uninterruptible power supply, power distribution units, and the DC power plant.
  • Define the distribution topology that delivers the targeted Uptime Institute Tier (Tier III or Tier IV), including the static transfer switch and the maintenance isolation strategy.
  • Design the standby generator plant to suit an unreliable grid, covering rating selection, fuel autonomy, paralleling, and load-step acceptance.
  • Specify the minus 48 volt DC power plant, sizing rectifiers with N+1 redundancy and selecting batteries for the required autonomy.
  • Size uninterruptible power supply, switchgear, generators, and distribution to the agreed capacity and Tier based on the power load schedule.
  • Produce single-line diagrams together with load-flow, short-circuit, protection-coordination, arc-flash, and harmonic studies.
  • Design earthing, bonding, and lightning protection, and set the electrical power monitoring system that feeds the data center infrastructure management architecture.
  • Prepare power technical specifications and Request for Proposal packages, then evaluate proposals and recommend the equipment.
  • Review vendor submittals, shop drawings, and data sheets against the specification, and approve or reject them with comment through the Non-Conformance Report process.
  • Define acceptance criteria and witness plans across the L1 to L5 commissioning levels, where L5 is the Integrated Systems Test, and verify installed systems before sign-off.
  • Coordinate with the mechanical, controls, and infrastructure teams to align power design with cooling, monitoring, and facility requirements.
  • Provide technical guidance to EPC contractors and equipment manufacturers throughout procurement, construction oversight, and commissioning.

Qualifications & Experience:

  • Bachelor's degree in Electrical Engineering or a closely related discipline; Professional Engineer, Chartered Engineer, Uptime Institute Accredited Tier Designer, Certified Data Centre Design Professional, or BICSI Data Center Design Consultant credentials are an advantage.
  • Minimum 6 to 8 years of electrical power design experience, much of it on critical power for data centers, telecom, or mission-critical facilities, including at least one tiered power system delivered end to end.
  • Hands-on design across uninterruptible power supply, medium and low voltage switchgear, standby and prime generation with paralleling and transfer schemes, and the DC power plant.
  • Working command of the core standards, including arc flash to IEEE 1584 and NFPA 70E, harmonics to IEEE 519, battery sizing to IEEE 485, grounding to IEEE 80, and lightning protection to IEC 62305.
  • Competence in load-flow, short-circuit, protection, arc-flash, and battery-autonomy studies in a recognized package (ETAP, SKM, or EasyPower required), plus AutoCAD.
  • Experience taking a power design through procurement, construction oversight, and commissioning, including Factory Acceptance Testing and Site Acceptance Testing.
  • Fluent English, written and spoken, is required; Arabic is an advantage.
  • Open to international and Syrian candidates, subject to eligibility to work in Syria and applicable sanctions compliance.
Al Mohammadiyyah, Saudi Arabia
Technical Facility - Design
Contract

Manager – Contract Management (Telecom)

Position Objective

Contract Manager is responsible for managing, reviewing, negotiating, and optimizing telecom network operations contracts within the OPEX domain. 

The role will support contract governance, vendor performance, OPEX optimization, BoQ and cost management, RFP/RFQ activities, and risk mitigation across Mobile Access, Core, Transport, and managed-service operations.


Job Description & Responsibilities

  • Draft, review, and support negotiation of telecom network operations contracts, including O&M, managed-service, turnkey, SLA/KPI, subcontractor, and network maintenance agreements.
  • Define and manage contractual commercial and technical terms, service scopes, deliverables, escalation mechanisms, and vendor obligations.
  • Manage O&M contract scopes covering preventive and corrective maintenance, spare parts, field crews, NOC, SOC, TSS, VAS, performance, and network optimization.
  • Establish, monitor, and enforce vendor SLAs, KPIs, penalties, rewards, service credits, and performance requirements.
  • Manage vendor relationships and performance through regular reviews, reporting, escalation, and contractual enforcement.
  • Support OPEX optimization initiatives by reviewing service models, BoQs, vendor costs, resource requirements, and operational expenditure.
  • Identify and support practical AI use cases within managed services and network operations to improve operational efficiency, automate activities, and reduce OPEX.
  • Lead or support RFP/RFQ preparation and evaluation for large-scale telecom network operations contracts and Mega Bids.
  • Draft RFP requirements, contractual terms, evaluation criteria, SLA/KPI frameworks, and BoQ structures.
  • Evaluate technical and commercial proposals and support negotiations for large-value telecom contracts.
  • Review BoQs, rates, quantities, service volumes, cost structures, and commercial assumptions to identify optimization opportunities.
  • Support contract budgets, cost analysis, payment terms, invoicing controls, credit notes, and CAPEX/OPEX classification.
  • Identify, assess, and mitigate contractual, commercial, operational, and vendor-related risks.
  • Develop and standardize contract-management processes, governance frameworks, contract templates, BoQ templates, and operational procedures.
  • Support automation and digitalization of contract-management activities, including contract tracking, SLA/KPI monitoring, reporting, and compliance management.
  • Collaborate with Procurement, Technical/Engineering, Network Operations, Finance, FP&C, and Contract Management teams to ensure effective contract execution and governance.
  • Support executive and management-level reporting on contract performance, vendor KPIs, OPEX, risks, savings, and contractual compliance.
  • Ensure contractual documentation, commercial information, and business data are handled with appropriate confidentiality and governance standards.


Qualifications & Experience

  • Bachelor’s degree in Telecommunications, Electrical/Electronics Engineering, Business Administration, Finance, Contract Management, or a related field.
  • Minimum of 8–12 years of relevant experience in telecom network operations, contract management, managed services, O&M, or a related field.
  • Direct experience managing Mobile Access/RAN O&M contracts, particularly field maintenance, preventive/corrective maintenance, spare parts, and field crew operations.
  • Strong experience across telecom network operations including Mobile Access, NOC, SOC, TSS, VAS, Performance & Optimization, Core, and Transport.
  • Proven experience in drafting, reviewing, negotiating, and managing complex telecom O&M and managed-service contracts.
  • Strong experience in OPEX management, cost optimization, vendor management, and telecom network operational expenditure.
  • Practical experience implementing AI use cases within network operations or managed-service contracts for OPEX reduction and operational optimization.
  • Experience in preparing and evaluating RFPs/RFQs and supporting large-scale telecom bids and Mega SAR contract negotiations.
  • Strong knowledge of BoQ preparation and review, cost analysis, CAPEX/OPEX classification, payment mechanisms, invoicing, and credit-note processes.
  • Proven ability to identify, assess, and mitigate contractual, commercial, and operational risks.
  • Experience developing and implementing contract-management processes, templates, governance frameworks, and automation.
  • Strong understanding of SLA/KPI management, vendor performance management, penalties, incentives, and contractual compliance.
  • Experience with fixed-network and IT Operations managed-service contracts will be an added advantage.
  • Strong analytical, negotiation, stakeholder-management, and communication skills.
  • Ability to work effectively with technical, commercial, finance, procurement, and senior management stakeholders.
  • Ability to manage multiple contracts, priorities, and deadlines in a complex telecom operating environment.
Al Mohammadiyyah, Saudi Arabia
F&CM Transformation
Full time

End-to-End Service Order Orchestration SME

Position Objective:

The End-to-End Service Order Orchestration SME will provide domain expertise for the design, customization, validation, and rollout of the client service order management and orchestration capability. The role ensures that the platform supports the complete lifecycle of service requests, order creation, approvals, assignments, fulfillment, field execution, status tracking, closure, and reporting. The SME will work closely with business stakeholders, architects, business analysts, developers, integration teams, and operational users to translate operational processes into effective and practical system workflows.


Job Description & Responsibilities:

  • Define and validate the end-to-end service order lifecycle, including request intake, order creation, feasibility assessment, approvals, assignment, fulfillment, completion, and closure processes.
  • Work closely with business teams to analyze current operational processes, pain points, manual workarounds, and target-state workflows.
  • Define service order orchestration rules, including statuses, transitions, SLAs, approvals, escalations, dependencies, and exception handling mechanisms.
  • Support the design and optimization of client workflows for service delivery, infrastructure deployment, field operations, task management, and operational reporting.
  • Provide input into functional specifications, workflow diagrams, process maps, user stories, and acceptance criteria documentation.
  • Validate that platform customizations and workflow implementations meet business, operational, and governance requirements.
  • Support UAT preparation, test scenario development, defect review, validation activities, and business sign-off processes.
  • Advise on operational controls, governance requirements, handover points, escalation paths, and process compliance.
  • Support training activities, change management initiatives, user adoption, and operational readiness for service order management users.
  • Act as the key liaison between operational SMEs, business stakeholders, and technical implementation teams.
  • Ensure alignment between business workflows, system behavior, and operational execution standards.
  • Participate in workshops, solution reviews, and process improvement initiatives throughout the project lifecycle.


Qualifications & Experience:

  • Bachelor’s degree in Telecommunications, Engineering, Information Systems, Business Administration, Operations Management, or a related field.
  • 8+ years of experience in telecom operations, infrastructure delivery, service delivery, field operations, or order management environments.
  • Strong understanding of service order management, fulfillment processes, workflow orchestration, provisioning, approvals, operational governance, and SLA management.
  • Experience within telecom service delivery, network rollout, site acquisition, civil works, fiber deployment, infrastructure delivery, or related operational domains is highly desirable.
  • Experience supporting digital transformation, workflow automation, ERP, CRM, OSS/BSS, or service/order management platform implementation projects.
  • Experience supporting UAT activities, business process design, system validation, and operational acceptance.
  • Strong analytical, documentation, stakeholder management, and process improvement skills.
  • Ability to bridge operational business requirements with technical delivery and system implementation teams.
  • Experience working within Agile, hybrid, or structured project delivery environments is advantageous.
  • Strong communication and facilitation skills with technical and non-technical stakeholders.
  • ITIL Certification preferred.
  • TM Forum Certifications preferred.
  • Lean Six Sigma Certification preferred.
  • Business Process Management (BPM) Certifications preferred.
  • Agile / Scrum Certifications preferred.
Al Mohammadiyyah, Saudi Arabia
Architecture & Planning
Contract

Security Operations Center (SOC) SME

Position Objective:

The SOC SME is responsible for providing deep technical expertise to support the SOC operating model design, developing detailed SIEM/SOAR specifications and incident response procedures, and validating technical readiness ahead of Day-1 launch. Post-launch, the role transitions to providing technical oversight of the MSP SOC function.

Job Description & Responsibilities:

  • Develop detailed SIEM correlation rules, alert thresholds, SOAR playbook requirements, and incident response procedures.
  • Develop security procedures for international regulatory compliance, including cross-border incident notification requirements and carrier licensing obligations.
  • Develop SOC runbooks and technical procedures for common security event scenarios.
  • Support the SOC Lead in defining staffing skills requirements and training content.
  • Participate in SOC readiness simulations and incident response drills.
  • Support acceptance testing of SOC tooling.
  • Define compliance validation requirements aligned to ISO, IEC, and NCA standards.
  • Define KPI measurement methodology for SOC operational KPIs — data sources, calculation logic, and SIEM configuration requirements to support accurate KPI reporting.
  • Contribute to OAT (Operational Acceptance Testing) by validating SOC tooling, procedures, and integration readiness.
  • Review MSP SIEM rule updates and validate technical accuracy and completeness.
  • Assess MSP SOAR playbook changes and incident response procedure updates.
  • Support SOC governance reviews with technical analysis of detection gaps and false positive trends.
  • Validate MSP compliance controls against ISO 27001, IEC 62443, and NCA requirements.
  • Support development of security specifications for carrier peering and interconnection infrastructure, including BGP security controls.

Qualifications & Experience:

  • Bachelor’s degree in Cybersecurity, Computer Science, or Information Technology 
  • Minimum 8 years in cybersecurity operations with hands-on SOC analyst or engineering experience.
  • Technical expertise in SIEM, SOAR, and threat intelligence platforms.
  • Experience in OT/IT security convergence in telecommunications or critical infrastructure.
  • Experience developing SIEM rules, playbooks, and incident response procedures.
  • Familiarity with ISO 27001, IEC 62443, and NCA standards.
  • Deep technical knowledge of cybersecurity monitoring, threat detection, and incident response.
  • Ability to develop SIEM rules, playbooks, and security procedures.
  • Strong analytical and problem-solving skills.
  • Familiarity with SIEM, SOAR, EDR, and threat intelligence tools.
  • Strong written and verbal communication in English; Arabic is an advantage
  • Experience with international telecommunications security compliance and carrier-specific threat landscapes.


Al Mohammadiyyah, Saudi Arabia
Operations
Contract

Cloud & Core Design Head

Position Objective:

  • To work as Program Manager for Core and Cloud design in a leading telecom operator, providing consultancy leadership to plan and orchestrate workstreams aligned with architectural strategy and business priorities.


Job Description & Responsibilities:

  • Lead designing future and existing mobile core and telco cloud infrastructure to host voice, data, VAS and core control services.
  • Ensure expediting the transformation, modernization and migrations of mobile core & telco cloud services in line to the emerging technologies and industry evolution.
  • Drive the capacity and performance related expansions for the various components of mobile core & telco cloud infrastructure and services.
  • Lead translation of core and telco cloud infrastructure deployment plan to specific design activities.
  • Guide preparation and evaluation of RFX, RFIs, RFPs and RFQs for mobile core and telco cloud infrastructure and services, according to the yearly business demands.
  • Ensure expanding core & telco cloud infrastructure to cater Data, Voice, VAS, and Control services requirements based on annual growth and business objectives.
  • Validate network architecture evolution and technology strategy roadmap.
  • Guide development of required technical capabilities to support 5G standalone core, network slicing, private networks and edge use cases.
  • Align design activities for Core infrastructure domains including 5G Core, EPC, IMS, UDC, DRA/DEA/STP/ISTP, MSC/MGW, IPX, Wifi Core, DPI, VAS services and consolidation platform.
  • Design business continuity, multi-level resilience and disaster recovery plans for Core & Cloud infrastructure and services, meeting Business Continuity and Risk Management requirements.
  • Align design activities for telco cloud including Infrastructure, Hypervisor, VIM, CISM, VNFMs, CNFMs, NFVO, DC SDN, WAN solutions, load balancers, network cards, along with various management and automation tools.
  • Ensure compliance with technical standards and guidelines.
  • Guide POCs and proposals on emerging cloud and core infrastructure technologies.
  • Lead validation of technical solutions from vendors and the use of latest technologies and functional capabilities in compliance with regulations.
  • Ensure proper approvals of Technical Specifications documentation including HLD, LLD, Integration Specs and Solution Documents.
  • Align efficient engagement with cybersecurity and data protection for incorporating the relevant security requirements and guidelines into core & telco cloud infrastructure and services design.
  • Drive the effective communication and coordination with internal and external stakeholders to guarantee full alignment.
  • Ensure release schedule development and management to guarantee smooth and efficient LCM.
  • Ensure all required test cases are aligned between Telco Cloud and VNF/CNF Design teams, and proactive VNFs/CNFs on-boarding testing and certification.

Qualifications & Experience:

  • Bachelor’s or Master’s degree in Telecommunications, Electrical Engineering, Computer Science, or a related field from a reputable university.
  • Proven project management skills with strong coordination and stakeholder engagement
  • Proficiency in virtualization, networking, storage, and container orchestration (Kubernetes, Docker).
  • Experience with programming/scripting (Python, Bash, PowerShell) for automation.
  • Experience with Zero Trust and Security-by-Design architecture principles.
  • Relevant certifications (e.g., AWS, Azure, GCP, VMware, RHCE, or Kubernetes) are an added advantage.
  • Strong growth mindset, analytical thinking, and ability to work in dynamic environments.


Al Mohammadiyyah, Saudi Arabia
Cloud
Full time

Performance Management & CEM SME

Position Objective:

Provide technical expertise to support the design of the performance management and CEM framework across all domains, develop detailed performance specifications and tooling requirements, and validate readiness ahead of Day-1 launch. Post-launch, the role transitions to providing technical oversight of the MSP Performance & CEM function.

Job Description & Responsibilities:

  • Develop detailed KPI definitions, measurement methodologies, and data source requirements across all domains — network, IT infrastructure (ITOC), and IXP.
  • Develop performance threshold requirements, alerting rules, and degradation criteria across all domains.
  • Define CEM tooling technical requirements and data integration specifications.
  • Develop performance reporting templates and executive dashboard specifications.
  • Support the Performance Lead in defining SLA and OLA measurement requirements, and participate in UAT and technical validation of performance and CEM tools.
  • Develop performance baseline requirements for Day-1 launch acceptance.
  • Contribute to OAT (Operational Acceptance Testing) by validating performance monitoring accuracy and CEM tooling readiness.
  • Review MSP performance reporting accuracy and validate KPI data quality across all domains.
  • Assess MSP CEM platform configuration changes and dashboard updates for technical accuracy.
  • Support performance governance reviews with technical analysis of KPI trends and threshold effectiveness.
  • Support continual service improvement (CSI) efforts by providing data-driven analysis of performance gaps and recommending measurement or threshold enhancements.

Qualifications & Experience:

  • Minimum 8 years in telecommunications performance management or network analytics.
  • Technical expertise in performance monitoring tools and CEM platforms.
  • Experience developing KPI frameworks, measurement specifications, and reporting templates across network and IT domains.
  • Knowledge of performance data sources across fiber/DWDM, IP/MPLS, IXP, and IT infrastructure.
  • Experience in a wholesale or carrier environment is advantageous.
  • Deep technical knowledge of network and IT performance measurement and analytics.
  • Strong analytical skills and data-driven mindset.
  • Familiarity with performance management platforms, IT monitoring tools, and BI/reporting tools.
  • Strong written and verbal communication in English; Arabic is an advantage.
  • Experience supporting MSP performance governance and continual service improvement through data-driven analysis.


Al Mohammadiyyah, Saudi Arabia
Operations
Contract

VAS Design Expert

Position Objective:

Lead the solution architecture and network design of mission-critical telecom platforms, with a primary focus on Value-Added Services (VAS) and Roaming solutions. The role is responsible for ensuring scalable, resilient, and high-performing service architectures, enabling reliable service delivery, seamless integration, and effective interworking across all relevant network, IT, and operational domains. Additionally, the role drives technology evolution, service innovation, and architectural alignment with business objectives, industry standards, and future network transformation initiatives.


  • Job Description & Responsibilities:
  • Lead the architecture, design, evolution, and lifecycle management of Value-Added Services (VAS) and Roaming platforms, including SMSF, LMF, CBCF, SMSC, SMS Firewall, MMSC, MCA, MCC, DMC, OTA, RBT, IVR, Voicemail, Voice SMS, USSD, NTR, OM, SCAP, SC/SCA, RDNA, analytics platforms, and related service enablement systems.
  • Define and develop the capabilities required to support 5G Standalone (SA) services, cloud-native architectures, and next-generation digital service platforms.
  • Drive the transformation, modernization, and migration of VAS and Roaming services in alignment with emerging technologies, industry best practices, and strategic business objectives.
  • Manage end-to-end capacity planning, forecasting, performance optimization, and expansion activities across VAS and Roaming platforms to ensure service scalability and operational efficiency.
  • Design and maintain business continuity, geo-redundancy, disaster recovery, and multi-layer resilience solutions for VAS and Roaming services in accordance with Risk Management requirements and service availability targets.
  • Collaborate with Mobility, Transport, Fixed Services, IT, Cybersecurity, and Operations teams to ensure seamless introduction, integration, and lifecycle management of VAS and Roaming platforms.
  • Lead end-to-end validation, verification, integration testing, and domain acceptance activities for new VNFs, CNFs, services, and platform upgrades.
  • Design and manage cloud-native service architectures utilizing NFV, OPNFV, Service Chaining, NFVI, VIM, NFVO, VNFs, CNFs, and orchestration frameworks.
  • Develop, review, and approve VAS and Roaming service dimensioning models, solution designs, capacity plans, and Methods of Procedure (MOPs).
  • Maintain, review, and approve technical documentation, including High-Level Designs (HLDs), Low-Level Designs (LLDs), Integration Specifications, Solution Design Documents, and architecture standards.
  • Translate strategic deployment roadmaps and business requirements into detailed technical designs, implementation plans, and service rollout activities.
  • Perform architecture assessments and solution design activities for multi-access technologies, converged services, roaming innovations, and new digital service offerings.
  • Evaluate and validate vendor technical solutions, ensuring alignment with business requirements, industry standards, security policies, and CST regulatory requirements.
  • Prepare, review, and evaluate RFIs, RFPs, RFQs, and related technical documentation for VAS and Roaming platforms, services, and annual business initiatives.
  • Validate and approve Bills of Quantities (BOQs), support procurement processes, and participate in technical vendor evaluations and selection activities.
  • Identify and deliver business value through service innovation, operational efficiency improvements, cost optimization initiatives, enhanced customer experience, and new revenue-generating capabilities.
  • Conduct Proofs of Concept (PoCs), technology assessments, and innovation initiatives, providing recommendations for the adoption of emerging technologies and services.
  • Ensure close collaboration with Cybersecurity and Data Protection teams to incorporate security-by-design principles, compliance requirements, and data protection controls into all VAS and Roaming solutions.
  • Support Consumer, Enterprise, Wholesale, and other business units in technology enablement initiatives, including strategy development, operating model design, solution architecture, service creation, and productization.
  • Provide technical leadership and governance throughout the solution lifecycle, ensuring VAS and Roaming platforms remain secure, scalable, resilient, and aligned with the organization's digital transformation strategy.

Qualifications & Experience:

  • Bachelor of Science or Telecommunication Engineering.
  • 12+ years of experience in telecommunication industry, with a clear in-depth exposure on VAS and Roaming Services design
  • Experience with major suppliers and Communications Service Providers are highly desirable
  • Tender preparation experience on relevant network elements and solutions
  • Can perform necessary architecture analysis and design activities
  • Hands on experience in network automation and orchestration using automation technologies
  • Solid knowledge about 5G Standalone Core, Telco Cloud, and security requirements
  • Good knowledge of executive management reporting, presentations and dashboards concepts with good analytical skills.
  • Be proactive and take responsibility, able to work with stakeholders as one team
  • Good communications and interpersonal skills
  • Excellent Analysis and problem-solving skills
  • English language proficiency level is Fluent
Al Mohammadiyyah, Saudi Arabia
Cloud
Contract

Operations Manager

Position Objective


Norconsult Telematics is seeking an experienced Operations Manager to lead the design, implementation, and governance of the operational model for a new greenfield wholesale telecommunications infrastructure operator. This strategic leadership role will be responsible for defining the Target Operating Model (TOM), Operations Readiness Framework, Managed Services Strategy, and operational governance required to successfully launch and operate a carrier-grade telecommunications network. Following commercial launch, the successful candidate will oversee Managed Service Provider (MSP) performance, operational excellence, regulatory compliance, and continual service improvement. The role covers a complex telecommunications environment comprising Fiber Networks, DWDM, IP/MPLS Core, Subsea Cable Landing Stations (CLS), Internet Exchange Points (IXP), Technical Facilities, Cybersecurity Operations, and OSS/BSS platforms.


Job Description & Responsibilities


  • Lead the development and implementation of the end-to-end Target Operating Model (TOM) across Network Operations, Security Operations, Technical Operations, Field Services, Subsea Cable Landing Stations (CLS), Internet Exchange Points (IXP), Technical Facilities, and Cybersecurity Operations.
  • Design the operational framework covering NOC, SOC, ITOC, L1/L2/L3 support, field maintenance, spare parts management, escalation procedures, shift operations, governance structures, and vendor responsibilities.
  • Develop and implement comprehensive Operations Readiness and Day-1 launch plans, ensuring people, processes, technology, operational tools, facilities, and vendors are fully prepared for commercial service activation.
  • Define and govern Operational Acceptance Testing (OAT), readiness milestones, launch gates, Hypercare activities, Disaster Recovery (DR), Business Continuity (BC), and operational simulations.
  • Develop the Managed Services sourcing strategy, define insourcing and outsourcing boundaries, support RFP/RFI preparation, vendor evaluation, contract negotiations, and transition to Managed Service Providers (MSPs).
  • Establish governance frameworks for MSP performance, contract compliance, service quality, operational reporting, and continual service improvement.
  • Define and implement operational performance frameworks including KPIs, Quality of Service (QoS), Quality of Experience (QoE), Key Quality Indicators (KQIs), Customer Satisfaction (CSAT), Service Level Agreements (SLAs), and Operational Level Agreements (OLAs).
  • Oversee OSS/BSS operational tooling requirements, integration, operational acceptance, and service readiness across all technology domains.
  • Ensure compliance with telecommunications regulations, cybersecurity requirements, and industry standards including ISO, IEC, ITIL, and National Cybersecurity Authority (NCA) frameworks.
  • Lead operational governance meetings, executive reporting, and strategic performance reviews with internal stakeholders, customers, vendors, and senior management.
  • Drive continuous operational improvement through performance analysis, operational benchmarking, automation initiatives, and service optimization.
  • Support carrier peering, international interconnection, Internet Exchange Point (IXP) operations, and wholesale service delivery readiness.


Key Deliverables


  • Target Operating Model (TOM)
  • Operations Readiness Framework & Plan
  • Managed Services Strategy
  • MSP Governance Framework
  • Operational Acceptance Testing (OAT) Programme
  • Hypercare & Stabilisation Plan
  • Operational KPI, QoS, QoE & KQI Framework
  • SLA & OLA Governance Model
  • Disaster Recovery & Business Continuity Framework
  • Executive Operations Dashboards & Governance Reports


Qualifications & Experience


  • Bachelor's degree in Telecommunications Engineering, Electrical Engineering, Computer Science, Information Technology, Business Administration, or a related discipline.
  • Minimum 15 years of experience in telecommunications operations, service delivery, or network transformation programmes.
  • At least 5 years in a senior leadership role responsible for operations readiness, managed services, network operations, or operational transformation.
  • Proven experience designing Target Operating Models (TOM) and Operations Readiness frameworks for greenfield or large-scale telecommunications infrastructure projects.
  • Strong experience managing carrier-grade Fiber Networks, DWDM, IP/MPLS Core, OSS/BSS platforms, Internet Exchange Points (IXP), Subsea Cable Landing Stations (CLS), Technical Facilities, and Cybersecurity Operations.
  • Demonstrated experience defining and governing Managed Service Provider (MSP) contracts, operational performance, vendor management, and service governance.
  • Experience leading operational acceptance, service transition, Hypercare, and operational stabilisation activities.
  • Strong understanding of ITIL Service Management, operational governance, service assurance, performance management, and continual service improvement.
  • Excellent leadership, stakeholder management, communication, negotiation, and presentation skills.
  • Experience working with telecom operators, wholesale carriers, system integrators, or large-scale national telecommunications infrastructure programmes is highly desirable.
  • Professional certifications such as PMP, ITIL, PRINCE2, TOGAF, CCNP, CCIE, CISSP, or equivalent will be an advantage.​


Al Mohammadiyyah, Saudi Arabia
Operations
Contract

Asset Management Specialist

Position Objective:

Support the asset management workstream by capturing, validating, updating, and reconciling asset records from field surveys, inventory systems, asset registers, and implementation evidence in accordance with agreed standards.

Job Description & Responsibilities:

·       Capture and maintain asset records including site, room, row, rack, shelf, slot, card, port, serial number, model, vendor, tag, status, and evidence references.

·       Validate physical survey outputs against inventory, CMDB, asset registers, and implementation/as-built documentation.

·       Identify and report missing, duplicate, inconsistent, untagged, misplaced, or unknown assets.

·       Apply agreed naming conventions, tagging rules, mandatory field requirements, lifecycle statuses, and data-entry standards.

·       Prepare clean upload templates, discrepancy lists, evidence packs, and progress reports for SME review.

·       Coordinate with field technicians, site teams, inventory specialists, and operations teams to resolve asset record gaps.

·       Support asset movement, assignment, decommissioning, retirement, and reconciliation activities where required.

·       Maintain traceability of data changes and ensure records are audit-ready.

  • Follow site access, safety, confidentiality, and quality rules while handling asset information.

 

Soft Skills:

·       Strong stakeholder management and practical communication with technical and non-technical teams.

·       High attention to detail, quality mindset, and structured documentation habits.

·       Ability to work under delivery pressure while maintaining accuracy and governance.

·       Strong problem-solving skills and ownership of assigned deliverables.

  • Collaborative mindset across planning, engineering, operations, rollout, and vendor teams.

 

Languages:

·       English – mandatory

·       Arabic – mandatory


Position KPIs

·       Asset records captured/validated per day against target.

·       Data entry accuracy and first-pass acceptance rate.

·       Completeness of mandatory asset attributes.

·       Discrepancy reporting and closure support rate.

·       Compliance with tagging, evidence, and lifecycle status standards.


Qualifications & Experience:

    ·       Bachelor's degree in Telecom or IT or equivalent.

    ·       5+ years in telecom asset management, physical inventory, CMDB/ITAM data operations, network records, or field survey support.

    ·       Good understanding of telecom/network equipment, racks, shelves, cards, ports, labels, serial numbers, and site location hierarchy.

    ·       Experience using Excel, structured templates, barcode/QR scanning tools, CMDB/ITAM/inventory systems, or mobile survey tools.

    ·       Detail-oriented with the ability to follow data standards and escalate discrepancies clearly.

    ·       Able to work with field teams and maintain accurate records under delivery timelines.

    ·        

    Relevant Certificates:

    ·       ITIL Foundation preferred

    ·       ISO 55000 awareness preferred

    • CMDB/ITAM platform training is an advantage


 

Al Mohammadiyyah, Saudi Arabia
Asset Management
Contract

CME Assurance & Survey Manager

Position Objective:

Lead and manage the field quality assurance and survey program for all civil, mechanical, and electrical (CME) works across the project, ensuring that what the Client's contractor builds matches the approved design and the agreed acceptance criteria from early site works through commissioning and handover. The CME Assurance & Survey Manager will lead the QA/QC inspectors and surveyors and give the program a clear, evidence-based view of build quality. The ideal candidate will have proven mission-critical inspection and commissioning experience in the Middle East market.

Job Description & Responsibilities:

NT acts as the consultant and owner's engineer (Project Management Consultant, PMC), reviewing, witnessing, and reporting against the contractor's works rather than self-performing them.

  • Establish and run the CME inspection and survey regime across all assigned data center sites.
  • Supervise the CME QC inspectors and surveyors, set their site assignments, and review their output before it enters the record.
  • Review and approve the contractor's Inspection and Test Plans (ITPs), embedding NT hold and witness points.
  • Witness and disposition activities at agreed hold and witness points before work is allowed to proceed.
  • Assure the contractor's commissioning across Levels 1 to 5 (L1 to L5), through the Level 5 Integrated Systems Test (IST) with load-bank and failure-mode demonstrations.
  • Verify that commissioning results meet the target availability tier, whether Uptime Institute Tier III or Tier IV per site.
  • Manage the survey verification regime, checking control, levels, flatness, verticality, and setting-out against stated tolerances.
  • Maintain calibration control of survey and test equipment and quarantine any out-of-calibration item.
  • Manage the non-conformance process end to end, raising Non-Conformance Reports (NCRs) and tracking corrective actions to closure.
  • Withhold acceptance of non-conforming CME work and escalate independently of schedule pressure.
  • Report build quality status, trends, and risks to the program with clear, evidence-based records.
  • Coordinate with design, commissioning, and site teams to align acceptance criteria and resolve technical queries.

Qualifications & Experience:

  • Bachelor's degree in Civil, Mechanical, or Electrical Engineering, or a closely related discipline.
  • Minimum 6 to 8 years in CME or MEP field quality, inspection, or commissioning assurance, including leading a site QC and survey team.
  • Direct experience on data center, mission-critical, or comparable critical-facility projects, with hands-on exposure to critical power, cooling, and life-safety systems.
  • ISO 9001 internal or lead auditor certification, or equivalent QA/QC training, with practical inspection and non-conformance experience.
  • Working knowledge of inspection and test planning, hold and witness points, and acceptance documentation, including commissioning across Levels 1 to 5 (L1 to L5) and Integrated Systems Testing (IST).
  • Familiarity with key standards such as TIA-942, Uptime Institute tier criteria, ASHRAE guidance, and relevant NFPA references; awareness of EN 50600 is an advantage.
  • A formal surveying qualification and engineering-survey competence (total station, level, GNSS) is an advantage.
  • Strong reporting in English; Arabic is required given the multi-site fieldwork and coordination with local stakeholders.
  • Syrian nationals are encouraged to apply. Candidates must be legally eligible to work in Syria, aware of applicable sanctions obligations, and willing to travel and work on a rotational basis across multiple sites under full site Personal Protective Equipment (PPE) and safety rules.
Al Mohammadiyyah, Saudi Arabia
Technical Facility - Field Assurance
Contract

Network Operations Center (NOC) SME

Position Objective:

Provide deep technical expertise to support the design of the NOC operating model across network, IT, and IXP domains; develop detailed monitoring and L1 support specifications; and validate technical readiness ahead of Day-1 launch. Post-launch, the role transitions to providing technical oversight of the MSP NOC function.

Job Description & Responsibilities:

  • Develop detailed monitoring specifications and L1 support procedures for all domains — network (fiber/DWDM, IP/MPLS, subsea CLS), IT infrastructure (ITOC), and IXP (route server, peering links, BGP status).
  • Define alarm threshold requirements, correlation rules, and event prioritization criteria across all monitored domains.
  • Develop OSS, NMS, EMS, and IT monitoring platform technical requirements and support tool selection and configuration validation.
  • Define KPI measurement methodology for NOC operational KPIs.
  • Develop NOC runbooks and technical procedures for common fault scenarios and escalation triggers across all domains.
  • Support the NOC Lead in defining skills requirements, training content, and readiness simulations.
  • Develop detailed monitoring specifications and L1 support procedures for IXP.
  • Support acceptance testing of NOC tooling and validate readiness against defined criteria.
  • Contribute to OAT (Operational Acceptance Testing) by validating NOC tooling, monitoring accuracy, and procedure readiness.

Post-Launch Governance:

  • Review MSP NMS alarm configurations and validate adherence to agreed SLA/QoS thresholds.
  • Assess technical accuracy of MSP NOC runbook updates and procedure changes.
  • Support NOC governance reviews with technical analysis of monitoring gaps and false alarm trends.
  • Identify threshold or configuration gaps and recommend updates.
  • Develop carrier peering and interconnection monitoring procedures for international exchange points.

Qualifications & Experience:

  • Minimum 8 years in telecommunications NOC operations with hands-on monitoring experience.
  • Deep technical knowledge of network and IT monitoring, fault management, and IXP operations.
  • Technical expertise across some of fiber/DWDM, IP/MPLS, IT infrastructure, subsea, or IXP.
  • Experience and ability to develop monitoring specifications, alarm frameworks, and NOC runbooks across converged network and IT environments.
  • Familiarity with NMS/EMS platforms, IT monitoring tools, and network management systems.
  • Experience in a wholesale or carrier environment is advantageous.
  • Strong written and verbal communication in English; Arabic is an advantage.


Al Mohammadiyyah, Saudi Arabia
Operations
Contract

Assurance & Supervision Lead [DC]

Position Objectives

The Assurance & Supervision Lead is responsible for overseeing the quality, compliance, and workmanship standards of all design, construction, and fit-out activities across data centre sites in Syria. Operating within the Site Management domain and Real Estate department, the role ensures that all civil, structural, and MEP works are executed in accordance with approved designs, project specifications, and applicable regulatory requirements. The position acts as the primary quality gate between the contractor's field delivery and the project's acceptance milestones, providing independent assurance to the Site Management Lead and Project Manager throughout all phases of construction.

Job Description and Responsibilities

  • Supervise all on-site construction and installation activities across data centre projects in Syria, ensuring works are carried out in line with approved drawings, specifications, and project quality plans.
  • Conduct regular site inspections and quality audits across civil, structural, MEP, and finishing disciplines, documenting findings and issuing non-conformance reports (NCRs) where deviations from specification are identified.
  • Review contractor method statements, inspection and test plans (ITPs), and material submittals to confirm compliance with project requirements prior to work commencing on site.
  • Monitor contractors and subcontractors' performance on site, tracking progress against the construction programme and flagging delays, resource gaps, or workmanship concerns to the Site Management Lead without delay.
  • Maintain a complete site assurance log, including daily inspection records, photographic documentation, material test certificates, and close-out evidence for NCRs and corrective actions.
  • Support the handover process by verifying that all works, testing, and commissioning activities meet the defined acceptance criteria, and by contributing to the preparation of handover packages and snagging schedules.
  • Liaise with the design and engineering teams and external designers to resolve technical queries and RFIs raised on site, ensuring that clarifications are formally documented and communicated to all relevant parties.
  • Enforce health, safety, and environmental (HSE) requirements on site, working alongside the contractor's HSE representatives to ensure a safe working environment throughout the construction programme.

Qualifications and Experience

  • A bachelor's degree in civil engineering, electrical engineering, mechanical engineering, or a related technical discipline. Candidates with a diploma and substantial site supervision experience, rather than a degree, will be considered.
  • A minimum of 15 years of experience in construction supervision, quality assurance, or site management, preferably on data centre, critical facility, or large-scale infrastructure projects.
  • Syrian National will be preferred. 
  • Practical understanding of inspection and test plans (ITPs), non-conformance reporting (NCR) processes, and quality management systems as applied in a construction environment.
  • Familiarity with data centre infrastructure components, including raised floor systems, precision cooling, uninterruptible power supply (UPS), generator sets, and structured cabling, is an advantage.
  • Ability to read and interpret construction drawings, specifications, and technical submittals across civil, structural, and MEP disciplines.
  • Good communication skills with the ability to engage contractors, subcontractors, and design teams constructively, and to present findings clearly in written site inspection reports.
  • Full professional proficiency in Arabic is required; a working knowledge of English is an advantage for reviewing technical submittals and international project correspondence.
  • Willingness to travel across project areas as required. A valid driving licence is a must.



Al Mohammadiyyah, Saudi Arabia
Data Center - Site Management
Full time
About us

We are a team of passionate people whose goal is to improve everyone's life through disruptive products. We build great products to solve your business problems.