Site Quality Control Inspector

Position Objective:

The OSP Inspector is responsible for coordinating and monitoring field inspection activities, ensuring the quality and accuracy of field survey work, and collecting, validating, and managing inventory data obtained from field surveys.


Job Description & Responsibilities:

  • Assist in the preparation of field survey plans, methodologies, and survey templates in accordance with approved Client standards and specifications.
  • Prepare survey procedures and ensure they are effectively communicated, coordinated, and implemented by all relevant stakeholders.
  • Conduct field inspections and site audits to identify discrepancies, verify survey accuracy, and provide feedback to inspectors and OSP contractors to improve performance and quality.
  • Monitor field survey activities to ensure all work is carried out in accordance with approved plans, procedures, and project requirements.
  • Collect, consolidate, and validate field survey data prior to submission to the Quality Survey & Audit team.
  • Verify that survey deliverables are complete, accurate, and consistent, and coordinate with survey teams to resolve missing, incomplete, or low-quality data.
  • Prepare periodic reports on survey activities, progress, quality, and team performance, while identifying training needs and knowledge gaps.
  • Monitor the quality of survey and audit outputs and provide recommendations for continuous improvement.
  • Support the Project Manager in ensuring OSP contractors comply with project schedules, field inspections, quality audits, PAT activities, and other project requirements.

Qualifications & Experience:

  • Bachelor's degree or Diploma in Telecommunications, Electrical Engineering, or a related discipline.
  • Minimum 2 years of experience in field survey, inspection, or quality audit activities.
  • Hands-on experience with fiber optic (OSP) field surveys is mandatory.
  • Strong communication, coordination, and presentation skills.
Al Mohammadiyyah, Saudi Arabia
OSP - Field Assurance
Contract

Automation & AIOps SME

Position Objective:

Providing deep technical expertise to support the automation and AIOps framework design, developing detailed automation specifications and integration requirements, and validating readiness ahead of Day-1 launch. Post-launch, the role transitions to providing technical oversight of the MSP Automation & AIOps function.

Job Description & Responsibilities:

  • Develop detailed automation specifications — fault detection, event correlation, ticket creation, remediation workflows per domain, etc.
  • Develop AIOps technical specifications — anomaly detection model requirements, training data specifications, and QoS degradation prediction use cases.
  • Define technical requirements between AIOps, NMS, SIEM, ITSM, IT monitoring, and OSS/BSS.
  • Develop automation governance documentation — change control procedures, testing frameworks, and rollback requirements.
  • Support the Automation Lead in defining skills requirements and training content, and participate in automation testing, AIOps output validation, and acceptance testing.
  • Define KPI measurement methodology for automation effectiveness KPIs — data sources, calculation logic, and reporting configuration.
  • Contribute to OAT (Operational Acceptance Testing) by validating automation workflows and AIOps model accuracy.
  • Review MSP automation workflow changes and validate technical accuracy and regression impact.
  • Assess AIOps model performance data — false positive rates, detection accuracy, and prediction lead times.
  • Support automation governance reviews with technical analysis of automation failures and model drift.
  • Validate MSP AIOps model retraining and update quality against agreed specifications.
  • Support continual service improvement (CSI) efforts by providing technical analysis of automation
  • Qualifications & Experience:
  • Bachelor's degree in electrical or telecommunication or equivalent from a recognised university.
  • Minimum 8 years in network operations, automation engineering, or AI/ML application to operations.
  • Technical expertise in AIOps platforms, automation tools, and network analytics.
  • Experience developing automation specifications and AI/ML model requirements for NOC or SOC environments.
  • Knowledge of integration patterns between AIOps, NMS, SIEM, and OSS/BSS.
  • Experience in a wholesale or carrier environment is advantageous.
  • Deep technical knowledge of network automation, AIOps platforms, and AI/ML for operations.
  • Ability to develop detailed automation and AIOps technical specifications.
  • Strong analytical and data-driven mindset.
  • Familiarity with AIOps platforms, NMS, SIEM, ITSM, and OSS/BSS integration.

 

Al Mohammadiyyah, Saudi Arabia
Operations
Contract

Call Center Operations Lead

Position Objective:

Defining and governing the Call Center operating model, ensuring all customer interaction, fault reporting, SLA management, and CSAT capabilities are fully designed, resourced, tooled, and validated ahead of Day-1 launch. Post-launch, the role transitions to governing the MSP Call Center function.

Job Description & Responsibilities:

  • Define the wholesale Call Center operating model — structure, scope, shift model, and interface with NOC, TAC, and field teams.
  • Define customer interaction procedures — fault intake, service request handling, SLA breach management, and escalation paths.
  • Define the CSAT measurement model for the Call Center — post-interaction survey approach, scoring, and feedback loop integration.
  • Define QoE reporting requirements for agents — real-time service quality and SLA status visibility during customer interactions.
  • Define CRM platform requirements and customer contact tooling specifications.
  • Define escalation workflows for large enterprise wholesale customer escalations, ensuring priority handling and dedicated account interfaces for wholesale carrier clients.
  • Define staffing levels, skills requirements, and training framework.
  • Govern Call Center readiness validation — simulations, customer scenario testing, and acceptance sign-off.
  • Define Call Center operational KPIs — call response times, fault resolution rates, escalation rates, and CSAT scores.
  • Define Call Center SLA and OLA structures aligned with wholesale customer agreements.
  • Participate in cross-functional OAT (Operational Acceptance Testing) to validate end-to-end Call Center readiness for Day-1 launch.

Qualifications & Experience:

  • Bachelor’s degree in electrical engineering, or a related discipline. 
  • Minimum 10 years in telecommunications customer operations or Call Center management.
  • Experience designing Call Center operating models for B2B wholesale or carrier environments.
  • Knowledge of wholesale customer SLA management, fault reporting interfaces, and CSAT measurement.
  • Experience defining CRM and customer contact tooling requirements.
  • Greenfield or build-to-operate program experience is advantageous.
  • Strong knowledge of wholesale customer operations and Call Center management.
  • Understanding of CSAT measurement and QoE reporting for B2B customer interactions.
  • Ability to define process frameworks and operational requirements.
  • Familiarity with CRM platforms and contact center tools.
  • Strong written and verbal communication in English; Arabic is an advantage.
  • Experience with MSP governance, vendor performance management, and continual service improvement in customer operations.


Al Mohammadiyyah, Saudi Arabia
Operations
Contract

2D/3D AuotCAD Draftsman

Position Objective:

The CAD Draftsman will be responsible to create technical drawings and layouts using AutoCAD / REVIT software whether 2D and/or 3D under supervision of engineering design team.

Job Description & Responsibilities:

  • Generate detailed technical drawings based on directions and specifications from engineers using AutoCAD and/or REVIT. 
  • Modify and revise existing drawings to reflect design changes including site plans, zoning drawings, access maps and building components.
  • Reflect field survey data and structural reports into CAD drawings and REVIT models. 
  • Ensure all drawings/models are accurate to scale and in compliance with relevant standards and regulations.
  • Maintain organized project documentation and version control of drawings/models.
  • Produce visual 2D/3D layouts for presentation purposes towards municipalities and landlords, client and other stakeholders. 
  • Support the engineering team in BIM coordination and model development where applicable.

Qualifications & Experience:

  • Certificate in AutoCAD Drafting or an Engineering degree in Architecture, Civil Engineering, or a related discipline
  • Strong proficiency in AutoCAD for 2D drafting and technical drawing production
  • Strong proficiency in Revit for 3D modeling, layouts, and BIM-related deliverables
  • Ability to understand engineering terminology, abbreviations, drawings, and topographical/field survey information
  • English language proficiency is mandatory, both written and spoken (Arabic is a PLUS)
  • Highly organized, detail-oriented and able to manage multiple tasks and meet deadlines under pressure 
  • Knowledge of additional tools as GIS is a plus
  • Effective coordination abilities 
Al Mohammadiyyah, Saudi Arabia
PMC
Permanent

Security Operations Center (SOC) Lead

Position Objective:

Defining and governing the SOC operating model and cybersecurity operations framework, ensuring all security monitoring, threat detection, incident response, and compliance requirements are fully designed, resourced, tooled, and validated ahead of Day-1 launch. Post-launch, the role transitions to governing the MSP SOC function.

Job Description & Responsibilities:

  • Define the SOC operating model — structure, scope, shift model, and interface with NOC and IT operations.
  • Define the cybersecurity monitoring framework — OT/IT convergence, network security, endpoint security, and threat intelligence.
  • Define SIEM correlation rules, alert thresholds, SOAR playbook requirements, and incident response procedures.
  • Define escalation paths for security incidents and regulatory authority interfaces.
  • Define staffing levels, skills requirements, and security training framework.
  • Govern SOC readiness validation — simulations, incident response drills, and acceptance sign-off.
  • Define compliance validation requirements aligned to ISO 27001, IEC 62443, and NCA standards.
  • Define SOC KPIs and SLA requirements covering threat detection times, incident response times, and compliance reporting obligations.
  • Define SOC operating procedures and runbooks for Day-1 launch scenarios.
  • Participate in cross-functional OAT (Operational Acceptance Testing) to validate end-to-end SOC readiness.

Qualifications & Experience:

  • Bachelor’s degree in Cybersecurity, Computer Science, or Information Technology
  • Minimum 10 years in cybersecurity operations with SOC management or design experience.
  • Experience designing or leading a SOC in a telecommunications or critical infrastructure environment.
  • Knowledge of OT/IT security convergence, SIEM/SOAR platforms, and threat intelligence.
  • Experience with ISO 27001, IEC 62443, and NCA security frameworks.
  • Greenfield or build-to-operate program experience is advantageous.
  • Strong knowledge of cybersecurity operations, threat detection, and incident response.
  • Ability to define security monitoring frameworks and SOAR playbook requirements.
  • Strong stakeholder management and cross-functional coordination.
  • Familiarity with SIEM, SOAR, EDR, and threat intelligence platforms.
  • Strong written and verbal communication in English; Arabic is an advantage.
  • Experience with MSP governance, vendor performance management, and continual service improvement in security operations.


Al Mohammadiyyah, Saudi Arabia
Operations
Contract

Cloud & Core Design Head

Position Objective:

  • To work as Program Manager for Core and Cloud design in a leading telecom operator, providing consultancy leadership to plan and orchestrate workstreams aligned with architectural strategy and business priorities.


Job Description & Responsibilities:

  • Lead designing future and existing mobile core and telco cloud infrastructure to host voice, data, VAS and core control services.
  • Ensure expediting the transformation, modernization and migrations of mobile core & telco cloud services in line to the emerging technologies and industry evolution.
  • Drive the capacity and performance related expansions for the various components of mobile core & telco cloud infrastructure and services.
  • Lead translation of core and telco cloud infrastructure deployment plan to specific design activities.
  • Guide preparation and evaluation of RFX, RFIs, RFPs and RFQs for mobile core and telco cloud infrastructure and services, according to the yearly business demands.
  • Ensure expanding core & telco cloud infrastructure to cater Data, Voice, VAS, and Control services requirements based on annual growth and business objectives.
  • Validate network architecture evolution and technology strategy roadmap.
  • Guide development of required technical capabilities to support 5G standalone core, network slicing, private networks and edge use cases.
  • Align design activities for Core infrastructure domains including 5G Core, EPC, IMS, UDC, DRA/DEA/STP/ISTP, MSC/MGW, IPX, Wifi Core, DPI, VAS services and consolidation platform.
  • Design business continuity, multi-level resilience and disaster recovery plans for Core & Cloud infrastructure and services, meeting Business Continuity and Risk Management requirements.
  • Align design activities for telco cloud including Infrastructure, Hypervisor, VIM, CISM, VNFMs, CNFMs, NFVO, DC SDN, WAN solutions, load balancers, network cards, along with various management and automation tools.
  • Ensure compliance with technical standards and guidelines.
  • Guide POCs and proposals on emerging cloud and core infrastructure technologies.
  • Lead validation of technical solutions from vendors and the use of latest technologies and functional capabilities in compliance with regulations.
  • Ensure proper approvals of Technical Specifications documentation including HLD, LLD, Integration Specs and Solution Documents.
  • Align efficient engagement with cybersecurity and data protection for incorporating the relevant security requirements and guidelines into core & telco cloud infrastructure and services design.
  • Drive the effective communication and coordination with internal and external stakeholders to guarantee full alignment.
  • Ensure release schedule development and management to guarantee smooth and efficient LCM.
  • Ensure all required test cases are aligned between Telco Cloud and VNF/CNF Design teams, and proactive VNFs/CNFs on-boarding testing and certification.

Qualifications & Experience:

  • Bachelor’s or Master’s degree in Telecommunications, Electrical Engineering, Computer Science, or a related field from a reputable university.
  • Proven project management skills with strong coordination and stakeholder engagement
  • Proficiency in virtualization, networking, storage, and container orchestration (Kubernetes, Docker).
  • Experience with programming/scripting (Python, Bash, PowerShell) for automation.
  • Experience with Zero Trust and Security-by-Design architecture principles.
  • Relevant certifications (e.g., AWS, Azure, GCP, VMware, RHCE, or Kubernetes) are an added advantage.
  • Strong growth mindset, analytical thinking, and ability to work in dynamic environments.


Al Mohammadiyyah, Saudi Arabia
Cloud
Full time

Reporting & Scheduling Specialist

Position Objective:

Develop, maintain, and control project schedules across OSP, ISP, DC, and Exchange activities; ensure accurate, timely, and standardized reporting to support project visibility and performance monitoring. Strengthen coordination between engineering, design, permitting, implementation, and contractor teams to ensure schedule readiness and alignment, enhance reporting efficiency through automation, dashboards, and data integrity controls, support management with analytical insights, KPI tracking, and executive-leveexecutive-level summaries. 


Job Description & Responsibilities:

  • Develop, update, and maintain detailed project schedules covering all phases of OSP, ISP, DC, and Exchange implementation.
  • Track daily, weekly, and monthly progress against the approved baseline schedule and identify variances.
  • Prepare schedule forecasts, delay analyses, and recovery plans in coordination with project teams and contractors.
  • Consolidate progress data from multiple regions, contractors, and departments into unified reports.
  • Prepare weekly, monthly, and KPI aligned progress reports for internal management and client stakeholders.
  • Develop and maintain Power BI dashboards, Excel trackers, and visual reports to enhance project visibility.
  • Ensure data accuracy and consistency across ERP systems, client portals, and internal reporting tools.
  • Coordinate with engineering, design, permitting, and implementation teams to ensure schedule readiness and alignment.
  • Validate contractor progress submissions, schedules, and productivity reports before integration into master schedules.
  • Monitor key KPIs such as installation progress vs targets, testing and acceptance rates, and productivity metrics.
  • Support automation of reporting processes to improve efficiency, accuracy, and transparency.
  • Conduct schedule audits to identify discrepancies, missing updates, or misaligned data.
  • Prepare executive level summaries, charts, and insights for management decision making.
  • Track dependencies, constraints, and critical path activities to ensure proactive issue resolution.
  • Support change management by assessing schedule impacts of scope changes, route modifications, and design updates.
  • Coordinate with contractors to ensure timely submission of progress reports, schedules, and supporting documents.
  • Maintain historical data, trend analyses, and performance benchmarks for continuous improvement.
  • Participate in internal and external coordination meetings to present schedule status and reporting insights.
  • Ensure alignment between field progress, system updates, and reporting outputs across all domains.
  • Manage archive (soft and hard copies) of all project plans and schedules for reference and safekeeping.

Qualifications & Experience:

  • Bachelor’s degree in Engineering, Project Management, or a related discipline.
  • Minimum 5–8 years of experience in scheduling, reporting, or project controls within telecom or infrastructure projects.
  • Strong understanding of project scheduling methodologies and tools (Primavera, MS Project, or equivalent).
  • Hands on experience with Power BI, advanced Excel, and data visualization/reporting tools.
  • Proficiency in ERP systems, client portals, and progress monitoring databases.
  • Strong analytical, organizational, and problem solving skills with high attention to detail.
  • Excellent communication and presentation skills for conveying complex data clearly.
  • Ability to work under pressure, manage multiple priorities, and meet strict reporting deadlines.
  • Experience in OSP/ISP telecom environments is a strong advantage.
Al Mohammadiyyah, Saudi Arabia
Project Control Management
Full time

Cloud Operations Head

Position Objective

The Cloud Operations Head is responsible for overseeing large-scale cloud operations supporting cloud infrastructure (network and IT), multi-cloud management platforms, and digital services. The role ensures operational excellence, high availability, security, and cost efficiency across hybrid and multi-cloud environments while driving the transformation toward cloud-native telecom architectures.


Job Description & Responsibilities

  • Define and execute the cloud operations strategy aligned with telecom and IT transformation initiatives, including 5G, NFV, and cloud-native technologies.
  • Establish and govern operating models for hybrid and multi-cloud environments.
  • Align cloud operations with business, network, and digital service objectives.
  • Drive innovation and continuous improvement initiatives across cloud operations.
  • Oversee 24/7 cloud operations across cloud infrastructure platforms.
  • Ensure high availability (HA), resilience, and disaster recovery (DR) readiness.
  • Govern incident, problem, and change management processes.
  • Ensure adherence to SLAs, SLOs, and KPIs.
  • Standardize platform architecture and operational practices.
  • Develop and design the Cloud Operations Transformation Plan and execution strategy.
  • Assess the current cloud operations model and define target operating models.
  • Develop roadmaps for cloud migrations and deployments.
  • Collaborate with cross-functional teams to perform capacity planning and resource forecasting, ensuring cloud infrastructure meets the growing demands of telecom services.
  • Optimize cloud resource utilization to achieve cost efficiency while maintaining service reliability and performance.
  • Oversee audits, risk management activities, and compliance frameworks.
  • Manage strategic relationships with vendors, partners, and service providers.
  • Ensure cloud environments are optimized for 24/7 operations, capable of handling significant traffic loads and high-availability requirements.
  • Implement proactive measures to detect, address, and prevent infrastructure failures and performance degradation.
  • Evaluate and integrate emerging technologies and innovative approaches to improve cloud infrastructure efficiency, scalability, and reliability.
  • Ensure cloud infrastructure complies with security best practices, regulatory requirements, and industry standards.
  • Implement robust access control policies, data encryption mechanisms, and network security measures to protect sensitive telecom data.
  • Conduct regular vulnerability assessments, security reviews, and audits to maintain a secure cloud environment.
  • Work closely with telecom network and systems engineering teams to ensure seamless integration between cloud infrastructure and telecom services.
  • Provide technical guidance and support to internal teams and stakeholders on cloud-related issues, ensuring timely resolution.
  • Mentor and develop junior engineers to strengthen cloud infrastructure expertise within the organization.
  • Contribute to annual OPEX budgeting, TCO analysis, and cost optimization initiatives.
  • Govern, negotiate, and monitor operational SLAs with partners and vendors.


Qualifications & Experience

  • Master's or Bachelor's degree in Telecommunications, Electrical Engineering, Computer Engineering, Computer Science, Information Technology, or a related discipline from a recognized university.
  • 20+ years of experience in IT and telecom infrastructure operations.
  • 10+ years of leadership experience managing cloud operations, infrastructure operations, or platform operations teams.
  • Strong experience within telecom environments, including 5G, NFV, OSS, and BSS platforms.
  • Proven track record of leading large-scale cloud transformation and modernization programs.
  • Strong strategic planning, leadership, and execution capabilities.
  • Excellent executive-level communication, presentation, and stakeholder management skills.
  • Demonstrated ability to lead large, geographically distributed, and multi-vendor teams.
  • Strong technical knowledge of major telecom technologies, cloud platforms, virtualization, containerization, and cloud-native architectures.
  • Relevant certifications in cloud technologies (AWS, Azure, GCP, OpenShift, Kubernetes, or equivalent) are highly desirable.
Al Mohammadiyyah, Saudi Arabia
Cloud
Full time

Procurement Specialist

Position Objectives

Supports the execution of procurement activities in the telecom industry or fibre rollout, ensuring timely sourcing, purchasing, and delivery of materials and services in accordance with approved procedures, budgets, and technical requirements 

Job Description and Responsibilities

  • Manage the end-to-end procurement process for assigned categories, from requisition to purchase order and delivery tracking
  • Conduct supplier research, sourcing, and competitive tendering to achieve best value and fit-for-purpose solutions
  • Negotiate commercial terms, pricing, and service levels with suppliers to secure favourable agreements
  • Prepare, review, and administer contracts and procurement documentation in line with policy
  • Evaluate supplier performance and implement corrective actions where necessary
  • Collaborate with internal stakeholders to define specifications, forecast demand, and plan procurement activities
  • Analyse spend data to identify cost-saving and consolidation opportunities and report on procurement metrics
  • Ensure procurement activities comply with internal controls, legal requirements, and ethical sourcing standards
  • Raise and manage purchase orders and monitor delivery schedules to ensure timely receipt of goods and services
  • Maintain accurate supplier records and procurement files for audit and reporting purposes
  • Assist in supplier risk assessments and business continuity planning for critical suppliers
  • Participate in procurement projects and continuous improvement initiatives to streamline processes
  • Provide guidance and training to stakeholders on procurement policies and standard operating procedures
  • Ensure supplier registration and qualification
  • Manage the tendering process by liaising with all stakeholders to ensure the development of tender documents (RFI/RFP/RFQ)
  • Liaise with the Legal Department for drafting, reviewing, and approving contracts
  • Report daily/weekly to the Technical Procurement Lead on progress, achievements, and issues
  • Respond to email inquiries from internal departments
  • Assist with the preparation of processes and procedures relevant to procurement activities
  • Follow up with stakeholders to complete tasks and approvals within SLA; escalate as per the escalation matrix
  • Perform other related duties as assigned

Qualifications and Required Skills

  • Bachelor's degree in Business, Supply Chain Management, Finance, or a related discipline
  • Minimum 5 years of experience in procurement, purchasing, or a similar role within a Telecom Operator environment
  • CIPS certification is preferable
  • Knowledge of procurement processes, contract management, and supplier selection practices
  • Strong negotiation and commercial awareness with a focus on achieving value for money
  • Good numerical and analytical skills to interpret spend data and prepare procurement reports
  • Excellent communication and stakeholder management skills for cross-functional engagement
  • Ability to prioritise workload and manage multiple procurements under time constraints
  • Problem-solving skills with the ability to resolve supplier or procurement issues promptly
  • Familiarity with contract terms, basic commercial law principles, and procurement ethics
  • Ability to work with a diverse range of stakeholders at all levels of the business
  • Reliability, teamwork, and professionalism towards co-workers and end customers
  • High-level proficiency in Microsoft Office Excel, PowerPoint, and Power BI
  • Results-oriented and driven to innovate in a flexible environment
  • Resourceful self-starter with initiative to learn new skills
  • F​luency in Arabic and English (reading and writing)
Al Mohammadiyyah, Saudi Arabia
Technical Procurement
Contract

Technical Facilities Design Manager

Position Objective:

Lead the end-to-end technical facilities design and engineering activities for all telecom infrastructure, including technical buildings, data centers, equipment rooms, power systems, HVAC/cooling, grounding, and civil works. Responsible for developing compliant, resilient, and future-ready facility designs aligned with project and technology requirements. Manage design governance, technical approvals, standards compliance, and vendor technical evaluations to ensure optimized facility infrastructure that fully supports all network domains.

Job Description & Responsibilities:

  • Lead end-to-end design of technical buildings, equipment rooms, data centers, and network hosting facilities.
  • Develop and review High Level Design (HLD) and Low Level Design (LLD) for all facility systems.
  • Define civil and structural requirements for cable routing, duct banks, trenches, and equipment foundations.
  • Ensure compliance with TIA/EIA, ASHRAE, IEC, and applicable international telecom facility standards.
  • Coordinate with network domain teams to align facility capacity and infrastructure with equipment placement requirements.
  • Design AC and DC power distribution systems for telecom equipment rooms and data center facilities.
  • Define UPS, battery bank, and generator sizing and redundancy architectures.
  • Develop power capacity planning, load analysis, and distribution panel design.
  • Ensure power system designs comply with safety, resiliency, and redundancy (N+1/2N) requirements.
  • Design precision cooling and HVAC solutions for equipment rooms and data centers.
  • Define hot/cold aisle containment strategies and airflow management layouts.
  • Perform thermal load calculations and cooling capacity sizing.
  • Define environmental monitoring systems for temperature, humidity, and water leakage detection.
  • Design grounding and bonding systems in accordance with telecom and electrical standards.
  • Define electrostatic discharge (ESD) protection measures for sensitive equipment areas.
  • Review and approve grounding test reports and certification documents.
  • Design cable management systems, containment structures, and routing infrastructure.
  • Develop civil and structural design requirements for facility construction and retrofitting activities.
  • Define cable pathway, overhead tray, under-floor routing, and containment standards.
  • Own the design governance process for all facilities-related design activities.
  • Review and approve facility designs, layout drawings, MEP integration models, and vendor submissions.
  • Lead technical design review boards, ensuring compliance with engineering, safety, and regulatory standards.
  • Assess design risks and ensure mitigation actions are addressed before design sign-off.
  • Approve detailed engineering deliverables before implementation and construction phases commence.
  • Lead technical evaluation of vendor solutions, architecture proposals, and design submissions.
  • Participate in RFI/RFP technical assessment, compliance evaluation, and solution validation activities.
  • Provide technical leadership and guidance to facilities engineering teams and project stakeholders.

Qualifications & Experience:

  • Bachelor's or Master of Engineering in Electrical Engineering, Civil Engineering, or related discipline.
  • Minimum 10 years of experience in telecom facilities or data center infrastructure design.
  • Solid knowledge of power systems, cooling systems, and telecom equipment room design standards.
  • Experience with multi-vendor facilities solutions and construction supervision.
  • Proficiency in AutoCAD, Revit, or equivalent engineering design tools.
  • Good management, leadership, communication, and presentation skills.
Al Mohammadiyyah, Saudi Arabia
Core - Design
Full time

Security Operations Center (SOC) SME

Position Objective:

The SOC SME is responsible for providing deep technical expertise to support the SOC operating model design, developing detailed SIEM/SOAR specifications and incident response procedures, and validating technical readiness ahead of Day-1 launch. Post-launch, the role transitions to providing technical oversight of the MSP SOC function.

Job Description & Responsibilities:

  • Develop detailed SIEM correlation rules, alert thresholds, SOAR playbook requirements, and incident response procedures.
  • Develop security procedures for international regulatory compliance, including cross-border incident notification requirements and carrier licensing obligations.
  • Develop SOC runbooks and technical procedures for common security event scenarios.
  • Support the SOC Lead in defining staffing skills requirements and training content.
  • Participate in SOC readiness simulations and incident response drills.
  • Support acceptance testing of SOC tooling.
  • Define compliance validation requirements aligned to ISO, IEC, and NCA standards.
  • Define KPI measurement methodology for SOC operational KPIs — data sources, calculation logic, and SIEM configuration requirements to support accurate KPI reporting.
  • Contribute to OAT (Operational Acceptance Testing) by validating SOC tooling, procedures, and integration readiness.
  • Review MSP SIEM rule updates and validate technical accuracy and completeness.
  • Assess MSP SOAR playbook changes and incident response procedure updates.
  • Support SOC governance reviews with technical analysis of detection gaps and false positive trends.
  • Validate MSP compliance controls against ISO 27001, IEC 62443, and NCA requirements.
  • Support development of security specifications for carrier peering and interconnection infrastructure, including BGP security controls.

Qualifications & Experience:

  • Bachelor’s degree in Cybersecurity, Computer Science, or Information Technology 
  • Minimum 8 years in cybersecurity operations with hands-on SOC analyst or engineering experience.
  • Technical expertise in SIEM, SOAR, and threat intelligence platforms.
  • Experience in OT/IT security convergence in telecommunications or critical infrastructure.
  • Experience developing SIEM rules, playbooks, and incident response procedures.
  • Familiarity with ISO 27001, IEC 62443, and NCA standards.
  • Deep technical knowledge of cybersecurity monitoring, threat detection, and incident response.
  • Ability to develop SIEM rules, playbooks, and security procedures.
  • Strong analytical and problem-solving skills.
  • Familiarity with SIEM, SOAR, EDR, and threat intelligence tools.
  • Strong written and verbal communication in English; Arabic is an advantage
  • Experience with international telecommunications security compliance and carrier-specific threat landscapes.


Al Mohammadiyyah, Saudi Arabia
Operations
Contract

Application Services Lead

Position Objective:

Defining and governing the application services operating model covering OSS/BSS, enterprise IT, and ITOC, ensuring all application management, integration, and support requirements are fully designed, validated, and ready for Day-1 launch. Post-launch, the role transitions to governing the MSP Application Services function

Job Description & Responsibilities:

  • Define the application services operating model — structure, scope, support tiers, and lifecycle management.
  • Define OSS/BSS requirements — inventory, fault management, provisioning, order management, and performance management.
  • Define enterprise IT application requirements — ERP, HR, finance, and collaboration platforms.
  • Define ITOC operating model — IT infrastructure monitoring scope, support tiers, and NOC/TAC interface.
  • Define integration requirements between OSS/BSS, enterprise IT, NMS, SIEM, and ITSM.
  • Define application requirements for international wholesale settlement, inter-carrier billing, and regulatory reporting across operating jurisdictions.
  • Define application support framework — incident, change, release, and patch management.
  • Govern application readiness validation — UAT governance, acceptance criteria, and sign-off.
  • Define application services operational.
  • Define application services SLA requirements, targets, and operational KPIs covering system availability, incident resolution times, change success rates, and integration uptime.
  • Participate in cross-functional OAT (Operational Acceptance Testing) to validate end-to-end application readiness for Day-1 launch.

Post-Launch Governance:

  • Monitor MSP application services performance against agreed SLAs.
  • Review and approve OSS/BSS and enterprise IT changes proposed by the MSP.
  • Lead periodic application services governance reviews and drive corrective action on performance gaps.
  • Validate MSP adherence to integration standards and data quality requirements.
  • Drive continual service improvement (CSI) for application services — identify performance trends, commission improvement initiatives, and validate outcomes.
  • Govern vendor and MSP contract performance related to application services, including remediation tracking for persistent SLA breaches.

Qualifications & Experience:

  • Minimum 10 years in OSS/BSS or enterprise IT application management.
  • Experience designing application services operating models for telecommunications operators.
  • Knowledge of OSS/BSS architecture, enterprise IT platforms, and ITSM frameworks.
  • Experience defining integration requirements between OSS/BSS, NMS, and operational systems.
  • Greenfield or build-to-operate program experience is advantageous.
  • Strong knowledge of OSS/BSS architecture and enterprise IT application management.
  • Ability to define application lifecycle management and support tier frameworks.
  • Familiarity with OSS/BSS platforms, ITSM tools, and IT monitoring systems.
  • Strong written and verbal communication in English; Arabic is an advantage.
  • Experience with MSP governance, vendor performance management, and continual service improvement in application services environments.


Al Mohammadiyyah, Saudi Arabia
Operations
Contract
About us

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