Operations Assurance Engineer - Core and Cloud
Position Objective:
To supervise acceptance of all Core Network Vendor deliveries for the project and oversee the process of handover to operations
Job Description & Responsibilities:
- Verify that the Core/Cloud Vendors have appropriate Quality processes and procedures in place for the MCN project, in compliance with project specifications.
- Coordinate with internal and external project stakeholders to establish inspection plans, identifying essential inspection points to verify quality, performance, and progress of work.
- Review Acceptance Criteria and Acceptance Test Plans, ensure ATP documents are complete, and test plans/schedules are approved and resourced.
- Coordinate and follow up the acceptance of Core Network delivery, collaborating with delivery and operations stakeholders based on the established processes.
- Follow up on all stages of core network acceptance defined for the project, such as site acceptance, end-to-end, failover, etc.
- Collaborate with Implementation PMs and follow up on completion of OILs.
- Drive actions related to keeping quality and acceptance targets for the project on track.
- Provide updates and reports on acceptance progress and status.
- Work with internal and vendor stakeholders to ensure compliance to quality and acceptance processes.
- Coordinate with field inspectors to implement a sample inspection methodology to identify, escalate and resolve quality problems.
- Prepare QA Audit plans to verify Vendor compliance, ensure corrective actions are identified where any non-conformities or process deviations are identified, and follow up these to conclusion.
- Work with the vendor on deep-dive analysis for chronic and unresolved faults.
- Conduct audit and ensure all elements configurations for all core domains.
- Lead weekly/monthly governance meetings with stakeholders for Core Network KPI review and action plan preparation.
- Coordinate with the vendor on new parameter tuning and new feature implementation to improve Core KPIs, including impact analysis preparation.
- Support the Operations Assurance Manager as needed to facilitate the Customer’s acceptance of stc services.
- Support technical teams to define acceptance test methodologies for customer service acceptance.
- Ensure ATP documentation, acceptance test plans and schedules are aligned with the Customer.
Qualifications & Experience:
- Bachelor Degree in Telecommunication or related field.
- Minimum 10 years of documented professional experience either within an Operator of Vendor organisation, with at least 3 years managing field teams and leading site acceptance activities in the Core Network and Cloud domains.
- Excellent organizational, supervision and inter-personal skills, and well experienced in working in a multi-cultural and multi-national environment.
- Excellent communication skills and fluent in English.
- Recent and relevant experience of working at a management level in major mobile LTE/3G/2G Telecoms Projects.
- Proficient in MS Tools (Word, Excel, PowerPoint, Vision).
Al Mohammadiyyah,
Saudi Arabia
MC - Operations Governance
Contract
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