Project Controller

Position Objective:

  • The Project Controller is responsible for monitoring, tracking, and reporting all project activities to ensure alignment with established objectives and budgets. 
  • Involves developing and maintaining project schedules, preparing financial and progress reports, analyzing cost trends, and identifying data inconsistencies or gaps. 
  • Collaborate closely with project teams to support budgeting, CAPEX planning, and performance analysis. 
  • Proficiency in MS Excel, PowerPoint, and data management tools is essential for generating accurate, timely, and insightful project reports. 
  • Proficiency in data visualization, reporting automation, and advanced Excel functions is essential for generating accurate and timely insights
  • Strong analytical, communication, and multitasking skills are critical to ensuring transparency and effective project control.

Job Description & Responsibilities:

  • Monitor, track, and control all project activities within the Telecom OSP domain to ensure delivery within scope, time, and budget.
  • Assist in developing and maintaining project budgets, BOQs, and CAPEX/OPEX plans.
  • Coordinate with engineering, design, and implementation teams for project data consolidation.
  • Prepare detailed financial and progress reports aligned with project KPIs.
  • Develop and maintain Power BI dashboards and Excel-based visual reports for management review.
  • Conduct cost variance, budget trend, and performance analysis to support decision-making.
  • Validate and maintain data integrity across project tracking and reporting systems.
  • Identify and report gaps, risks, and discrepancies for preventive and corrective action.
  • Support the automation of reporting processes to improve efficiency and accuracy.
  • Track contractor performance and ensure alignment with project objectives.
  • Generate executive-level summaries and presentations for internal stakeholders.
  • Collaborate closely with cross-functional teams to monitor project progress.
  • Assist in preparing monthly forecasts, utilization, and cash flow reports.
  • Ensure transparency and consistency in all project control documentation.
  • Contribute to continuous improvement initiatives through data analysis and visualization insights.


Qualifications & Experience:

  • Education: Bachelor’s Degree in Engineering, Telecommunications, or related discipline.
  • Minimum 7+ years of experience in project control, cost management, or reporting roles within the Telecom ISP/OSP industry.
  • Strong understanding of project budgeting, CAPEX/OPEX planning, and cost control principles.
  • Hands-on experience with Power BI, Excel (advanced functions, pivot tables, formulas), and other data visualization/reporting tools.
  • Proficiency in data management, reporting automation, and project performance tracking.
  • Familiarity with project scheduling tools and database systems for progress monitoring and analysis.
  • Excellent analytical, problem-solving, and organizational skills with keen attention to detail.
  • Strong communication and presentation skills to convey complex project data effectively.
  • Ability to multitask, prioritize, and work under pressure while maintaining report accuracy and timelines.
  • Demonstrated teamwork, adaptability, and knowledge transfer capabilities within multi-disciplinary project environments.
Al Mohammadiyyah, Saudi Arabia
ORYX
Full Time

Project Control Manager

Position Objectives

  • Lead project controls functions for data centre or mission-critical projects
  • Ensure accurate progress measurement, integrated reporting, and KPI tracking
  • Support informed decision-making through trend analysis, change management, and risk visibility

Job Description and Responsibilities

  • Develop and maintain integrated project schedules, cost tracking, and progress reporting
  • Monitor project performance against baselines, identify trends, and highlight risks or deviations
  • Prepare KPI dashboards and management reports using Power BI and other reporting tools
  • Manage change control processes, including impact assessment, approvals, and documentation
  • Coordinate with project managers, design, construction, and commissioning teams to ensure data accuracy
  • Support forecasting, resource planning, and trend analysis to optimise project delivery
  • Ensure compliance with project controls standards, tools, and reporting procedures

Qualification and Required Skills

  • Bachelor’s degree in Engineering, Construction Management, or related discipline
  • Minimum 8–15 years of project controls experience in large-scale or mission-critical projects
  • Strong knowledge of scheduling, cost control, KPI tracking, and change management processes
  • Proficiency with project controls software (Primavera P6, MS Project) and reporting/BI tools, including Power BI
  • Experience in integrated reporting, dashboard creation, and performance trend analysis
  • Strong analytical, organizational, and stakeholder management skills
  • Certifications such as PMP, PSP, or AACEi are preferred


Al Mohammadiyyah, Saudi Arabia
Project Control
Permanent

QA/QC Inspector ELV/ICT

Position Objectives

  • Ensure ELV/ICT installations, including security systems, cabling, DCIM, and EPMS in data centers meet specifications, drawings, and standards.
  • Verify testing, acceptance, and readiness while identifying defects early to reduce rework.
  • Support punch lists, final inspections, and handover for reliable low-voltage and ICT infrastructure.
  • Maintain site quality for secure, integrated, and high-performance data centre operations.

Job Description and Responsibilities

  • Inspect structured cabling (copper/fibre), pathways, security (CCTV, access control, intrusion), DCIM/EPMS hardware, and integrations daily.
  • Verify compliance with IFC drawings, specifications, schematics, ITPs, and checklists.
  • Witness tests (continuity, OTDR, certification, system integration, functionality, alarm/response).
  • Raise/track NCRs and corrective actions.
  • Check cable labelling, termination, grounding, and containment integrity.
  • Support DCIM/EPMS configuration, testing, and acceptance readiness.
  • Prepare punch lists, conduct snagging, verify fixes, and assist with handover/acceptance.

Qualification and Required Skills

  • Diploma or Bachelor's in Electrical/Electronics/Telecom Engineering or equivalent.
  • 2–4 years site QA/QC experience in ELV/ICT works (data centre preferred).
  • Knowledge of structured cabling, security systems, DCIM, EPMS, and installation practices.
  • Familiar with standards such as TIA/EIA, BICSI, IEEE, ISO/IEC 11801, and local ICT codes.
  • Able to read schematics, specifications, method statements, and ITPs.
  • Skilled with testing tools (OTDR, certifier, multimeter) and documentation.
  • Strong attention to detail and site communication.
  • Preferred: BICSI RCDD/Installer cert, ELV QC training, ISO 9001 awareness.

 

Al Mohammadiyyah, Saudi Arabia
Site
Permanent

QA/QC Inspector Mechanical

Position Objectives

  • Ensure mechanical installations, including cooling systems, DC plant, piping, containment, and related works in data centres meet specifications, drawings, and standards.
  • Verify pressure testing, system integrity, and TAB (Testing, Adjusting, Balancing) readiness while identifying defects early.
  • Support punch lists, final inspections, and handover for reliable cooling and mechanical infrastructure.
  • Maintain site quality for a safe, efficient, and high-performance data centre environment.

Job Description and Responsibilities

  • Inspect chilled water piping, AHUs, CRACs, cooling towers, containment aisles, ductwork, and mechanical plant daily.
  • Verify compliance with IFC drawings, specifications, P&IDs, ITPs, and checklists.
  • Witness pressure tests (hydrostatic/pneumatic), leak tests, flushing, chemical cleaning, and system integrity checks.
  • Raise/track NCRs and follow up on corrective actions.
  • Check piping supports, insulation, labelling, valve installation, and containment integrity.
  • Support TAB preparation, verify instrumentation, and witness balancing readiness.
  • Prepare punch lists, conduct snagging, verify rectifications, and assist with handover inspections.

Qualification and Required Skills

  • Diploma or Bachelor's in Mechanical Engineering or equivalent.
  • 2–4 years site QA/QC experience in mechanical/HVAC/piping works (data centre preferred).
  • Knowledge of chilled water systems, piping installation, pressure testing, insulation, containment, and TAB processes.
  • Familiar with standards such as ASHRAE, ASME B31.9, SMACNA, NFPA, and local mechanical codes.
  • Able to read P&IDs, isometric drawings, specifications, method statements, and ITPs.
  • Skilled with pressure testing equipment, measuring tools, and accurate documentation.
  • Strong attention to detail and site communication.
  • Preferred: Mechanical QC certification, relevant testing/TAB training, ISO 9001 awareness.
Al Mohammadiyyah, Saudi Arabia
Site
Permanent

PM Operations Change Management

Position Objectives: 

Lead and execute structured change management initiatives to ensure the successful adoption of business, process, and technology changes. The role focuses on stakeholder engagement, communication, training, and readiness to minimize resistance and maximize value realization.

Job Description & Responsibilities:

  • Develop and execute change management strategy, roadmap, and adoption KPIs.
  • Conduct change impact and organizational readiness assessments.
  • Manage stakeholders, including senior leaders and change sponsors.
  • Plan and deliver change communications and awareness activities.
  • Define and coordinate training strategies, materials, and delivery.
  • Track adoption, usage, feedback, and resistance post go-live.
  • Establish change governance and report progress, risks, and adoption status.
  • Ensure alignment with PMO, HR, Communications, and Business teams.

Qualifications & Experience


  • Bachelor’s degree in Computer Science, Telecommunications, Engineering, or related field.
  • Minimum 5 years of experience in change management or transformation programs.
  • Strong knowledge of change management frameworks (ADKAR, Prosci, Kotter).
  • Excellent stakeholder engagement, communication, and facilitation skills.
  • Ability to translate technical change into business-friendly language.
  • Experience working in multi-cultural and multi-national environments.
  • Proficiency in MS Office tools (Word, Excel, PowerPoint, Visio).
  • Fluent in English.
Al Mohammadiyyah, Saudi Arabia
IRAM Program
Contract

Technical Project Manager - IP/MPLS

Position Objective:

  • Lead and manage end-to-end projects in the domain of IP/MPLS and advanced telecom network technologies.
  • Serve as a technical consultant and project leader, overseeing planning, design, implementation, and delivery.
  • Drive project execution by ensuring alignment with approved scope, budget, KPIs, and timelines.
  • Collaborate with cross-functional teams, vendors, and stakeholders to ensure seamless project rollout.
  • Provide technical leadership in areas of IP, MPLS, QoS, and broadband architecture.
  • Establish and maintain project governance, documentation, and reporting frameworks.
  • Identify risks, bottlenecks, and dependencies; implement mitigation and improvement actions.
  • Ensure adherence to technical standards, quality benchmarks, and operational excellence.


Job Description & Responsibilities:

  • Plan, lead, and execute complex IP/MPLS network deployment projects, ensuring full alignment with technical and business objectives.
  • Develop comprehensive project charters, schedules, KPIs, SLAs, and communication plans to manage deliverables and milestones.
  • Oversee the design, configuration, and integration of large-scale, multi-vendor IP/MPLS networks supporting L2/L3 VPNs and QoS implementations.
  • Manage the rollout and migration of core, aggregation, and access network elements, including routers, switches, and transport equipment.
  • Conduct detailed network design validation, interoperability testing, and acceptance of MPLS VPNs, TE tunnels, and QoS configurations.
  • Review and approve HLDs (High-Level Designs) and LLDs (Low-Level Designs), ensuring compliance with architectural standards and performance benchmarks.
  • Prepare and evaluate technical documentation, RFPs, RFIs, and vendor proposals, ensuring accuracy and adherence to project scope.
  • Monitor vendor and subcontractor performance, ensuring quality, timely delivery, and adherence to SLAs.
  • Perform root cause analysis (RCA) for network-related issues, escalating and resolving performance bottlenecks during rollout.
  • Validate test cases, oversee lab and field trials, and prepare final evaluation reports with recommendations and performance insights.
  • Ensure seamless integration of MPLS TE, FRR, LDP, RSVP-TE, MP-BGP, and OSPF-TE protocols within the network.
  • Support the deployment of Ethernet, IP/MPLS, VPLS, and broadband DSL architectures for large service provider networks.
  • Coordinate with NOC and operations teams to define acceptance criteria, testing procedures, and handover documentation.
  • Track and report project progress, risks, and variances to management with mitigation and recovery plans.
  • Drive continuous improvement by identifying opportunities for network optimization, QoS enhancement, and cost efficiency.


Qualifications & Experience:

  • Bachelor’s or Master’s degree in Telecommunications, Electrical, or Computer Engineering
  • Certification: PMP or PgMP (mandatory) | CCNP/CCIE/JNCIP/JNCIE preferred.
  • 10+ years in IP/MPLS network projects, including 5 years in project management with large telecom operators or integrators.
  • Strong expertise in MPLS VPN (RFC 2547bis), QoS design, and broadband network architectures.
  • Deep understanding of routing protocols (BGP, OSPF, IS-IS) and Ethernet technologies (VPLS, QinQ, STP, MSTP, LAG, Multicast).
  • Skilled in MPLS TE, FRR, LDP, RSVP-TE, MP-BGP, and OSPF-TE configuration and deployment.
  • Experience with Cisco IOS and other multi-vendor routing/switching platforms.
  • Familiar with transport and access technologies — DWDM, EoSDH, POS, GigE, BRAS, and MSAN.
  • Proven ability to lead large-scale IP/MPLS rollouts, manage vendors, and ensure KPI-driven delivery.
Al Mohammadiyyah, Saudi Arabia
ISP
Contract

Executive Secretary (IT GM)

Position Objective:


To provide executive and administrative support to the IT General Manager – Digitalisation, ensuring efficient coordination of projects, documentation, reporting, and presentations. The role supports project governance, stakeholder communication, and administrative coordination while assisting in the preparation of presentations, reports, and project documentation to facilitate effective decision-making and project execution.


Job Description & Responsibilities:


  • Provide administrative and coordination support to the IT General Manager – Digitalisation Directorate.
  • Prepare high-quality presentations, reports, and briefing materials for internal and external meetings.
  • Coordinate meetings, agendas, and follow-up actions for the IT GM and relevant stakeholders.
  • Maintain proper documentation, records, and filing of project-related materials and correspondence.
  • Assist in tracking key action items, deadlines, and deliverables across projects and initiatives.
  • Develop prioritisation lists for projects based on predefined criteria and scope assessments.
  • Assist in planning assigned projects, including activity sequencing, budget estimation, timelines, and communication schedules.
  • Maintain logs to document project dependencies, constraints, responsible stakeholders, and other relevant tracking information.
  • Prepare progress reports and project status updates in accordance with established reporting guidelines.
  • Ensure proper coding, filing, and maintenance of project documentation for future reference.
  • Support vendor selection processes and coordination with relevant departments to ensure contractual compliance.
  • Maintain professional communication with consultants and vendors to ensure optimal tools, services, and delivery outcomes.
  • Assist in evaluating vendor and consultant performance against agreed contractual obligations.


Qualifications & Experience:


  • Bachelor’s degree in Engineering, Information Technology, Business Administration, or a related field.
  • Minimum 3-5 years of relevant experience in project coordination or executive support roles within IT or technology environments.
  • Experience in preparing professional presentations using charts, graphics, Canva/Gamma tools and management reports.
  • Advanced proficiency in Microsoft Office Suite, including  Excel and  Word.
  • Experience in managing or coordinating multiple projects within programs.
  • Proven experience in stakeholder management and coordination with senior management.
  • Excellent communication and coordination abilities.


Al Mohammadiyyah, Saudi Arabia
PMD
Full Time

Technical Expert - Data Center (Civil, Structural, and Architectural)

Position Objectives:

  • Provide senior technical leadership and governance for Civil, Structural, and Architectural (CSA) disciplines across large-scale data center programs.
  • Review, own and guide CSA design assurance from concept through IFC, ensuring compliance with Saudi Building Code, authority approvals, and international data center standards.
  • Set constructability, quality, and durability benchmarks aligned with mission-critical and hyperscale data center requirements.
  • Serve as the escalation point for complex CSA technical decisions impacting data center uptime, resiliency, and lifecycle performance.
  • Lead CSA interface management with MEP, ELV, and IT systems to ensure clash-free and buildable data center facilities.
  • Provide strategic oversight during construction, resolving high-impact RFIs, NCRs, and technical risks.
  • Drive standardization and repeatability of CSA solutions to support fast-track data center delivery.
  • Influence schedule, cost, and risk outcomes through informed technical input and value engineering.
  • Ensure envelope integrity, structural reliability, and fire/life-safety compliance critical to data center operations.
  • Oversee final inspections, authority approvals, and handover readiness of data center assets.


Job Description & Responsibilities:

  • Provide senior technical experience for Civil, Structural, and Architectural (CSA) disciplines across data center projects and programs.
  • Lead and approve CSA design deliverables from concept through IFC, ensuring alignment with data center standards, SBC, and authority requirements.
  • Establish CSA technical strategies, standard details, and repeatable design solutions for hyperscale and fast-track data center delivery.
  • Chair CSA technical reviews, workshops, and design coordination meetings.
  • Provide expert technical oversight during construction of data center civil, structural, and architectural works, including foundations, superstructure, and envelope.
  • Review and approve critical CSA submittals, material approvals, and method statements aligned with performance requirements.
  • Act as the escalation authority for complex RFIs, NCRs, and site technical issues impacting schedule, quality, or uptime risk.
  • Define and enforce CSA quality standards, ITPs, and inspection regimes tailored to data center construction.
  • Ensure compliance with Saudi Building Code, civil defense, municipality, and relevant international standards.
  • Identify CSA technical risks (geotechnical, structural, envelope, waterproofing) and implement mitigation strategies.
  • Lead CSA interface management with MEP, ELV, and IT systems to ensure clash-free execution of data center infrastructure.
  • Oversee coordination of sleeves, penetrations, equipment pads, raised floor systems, trenching, and roof works.
  • Support BIM coordination processes to prevent late-stage conflicts and rework.
  • Provide senior technical input to construction sequencing, phasing, and milestone planning for fast-track data center programs.
  • Support value engineering and constructability initiatives without compromising tier compliance, safety, or lifecycle performance.
  • Oversee CSA handover readiness, including as-built documentation, warranties, O&M manuals, and defect closure.
  • Support authority inspections, occupancy certification, and smooth transition to data center operations.


Qualifications & Experience:

  • Bachelor’s degree in Civil Engineering, Structural Engineering, or Architecture; Master’s degree preferred
  • 12–15+ years of progressive experience delivering large-scale infrastructure or building projects, with 5–7+ years in data center or mission-critical facilities.
  • Proven expertise in data center CSA systems, including foundations, superstructure, envelope/façade, architectural finishes, and external works.
  • Strong working knowledge of Saudi Building Code (SBC), Civil Defense, municipality requirements, and authority approval processes.
  • Hands-on experience applying international standards relevant to data center construction (ACI, ASTM, BS/EN, NFPA interfaces as applicable).
  • Demonstrated leadership in fast-track and hyperscale data center delivery, including repeatable and standardized design approaches.
  • Extensive experience in construction-stage technical governance, including RFI/NCR resolution, CAPA implementation, and contractor oversight.
  • Advanced understanding of quality management systems, ITP development, material approvals, and inspection regimes for mission-critical projects.
  • Strong CSA–MEP coordination experience, including penetrations, equipment foundations, raised floors, trenching, and roof interfaces.
  • BIM and digital coordination literacy (Revit/Navisworks) with the ability to interpret and challenge models for constructability.
  • Experience supporting authority inspections, testing, commissioning readiness, and final handover of data center facilities.
  • Excellent stakeholder management and communication skills, capable of engaging clients, PMCs, designers, and contractors at senior level.
Al Mohammadiyyah, Saudi Arabia
Design QC
Contract

Technical Expert - Data Center (Electrical)

Position Objectives:

  • Provide single-point technical authority for all electrical systems across the data center lifecycle, from design review through commissioning and handover.
  • Ensure mission-critical electrical infrastructure meets availability, redundancy, and resilience objectives aligned with Tier III/IV and hyperscale standards.
  • Assure full compliance of electrical designs and installations with TIA-942, IEC/IEEE/NFPA, local authority, and utility requirements.
  • Govern electrical technical decisions to eliminate single points of failure and ensure maintainability, operability, and future scalability.
  • Drive high-quality execution of MV/LV distribution, UPS, batteries, grounding, lightning protection, and critical power interfaces.
  • Enable safe energization, integrated systems testing, and fault-tolerant operation of all electrical systems.
  • Minimize electrical risk through robust design assurance, construction quality control, and commissioning governance.
  • Deliver complete, compliant, and operations-ready electrical handover supporting long-term data center reliability and efficiency.


Job Description & Responsibilities:

  • Act as the electrical technical authority for mission-critical data center projects, overseeing the electrical scope from design review through construction, testing, commissioning, and handover.
  • Review, validate, and approve electrical design deliverables (Concept, DD, IFC) to ensure compliance with employer requirements, Tier objectives, redundancy philosophy, and international standards (TIA-942, IEC, IEEE, NFPA).
  • Ensure robust MV/LV power architecture, including transformers, switchgear, busways, PDUs/RPPs, ATS/STS, and distribution to critical and non-critical loads.
  • Validate protection coordination, selectivity, arc-flash mitigation, grounding/earthing, lightning protection, and surge protection strategies.
  • Govern UPS and battery system design, including topology, autonomy, technology selection (VRLA/Li-ion), thermal management, monitoring, and BMS/DCIM integration.
  • Review and manage generator electrical interfaces, load sharing, synchronization, and utility interaction where applicable.
  • Resolve RFIs, NCRs, technical deviations, and site changes in coordination with MEP, CSA, controls, and vendors.
  • Enforce electrical installation quality, covering cable management, terminations, labeling, segregation, fire stopping, and testing readiness.
  • Witness and technically approve FATs and SATs for major electrical equipment and systems.
  • Lead commissioning readiness, including test procedures, energization permits, switching plans, and safety controls.
  • Validate integrated systems testing (IST), electrical failover scenarios, redundancy verification, and black-building testing where applicable.
  • Ensure compliance with electrical HSE requirements during high-risk activities such as HV switching, energization, and battery works.
  • Coordinate with utilities and authorities for power availability, connections, approvals, and inspections.
  • Deliver complete electrical handover documentation, including as-builts, test reports, O&M manuals, spares, training, and warranties.


Qualifications & Experience:

  • Bachelor’s degree in Electrical Engineering (mandatory); Master’s degree preferred.
  • 10–15+ years of experience in electrical engineering for mission-critical facilities.
  • Minimum 5+ years of direct experience delivering Data Center projects (Tier III / Tier IV or hyperscale environments preferred).
  • Proven expertise in MV/LV power systems, critical power distribution, UPS, battery systems (VRLA and Li-ion), grounding/earthing, lightning protection, and surge protection.
  • Strong hands-on experience with FAT, SAT, commissioning, integrated systems testing (IST), and electrical handover for live or mission-critical environments.
  • Solid understanding of redundancy philosophies (N, N+1, 2N), availability targets, and elimination of single points of failure.
  • In-depth familiarity with data center standards and codes, including TIA-942, IEC, IEEE, NFPA 70, NFPA 70E, and local authority regulations.
  • Experience coordinating with utilities, authorities having jurisdiction (AHJs), vendors, and multi-disciplinary project teams.
  • Professional certifications preferred: Uptime Institute (ATD/ATS), PMP or equivalent; strong commissioning or safety credentials are an advantage.
  • Demonstrated ability in technical reviews, interface management, risk mitigation, commissioning governance, and executive-level reporting.
Al Mohammadiyyah, Saudi Arabia
Design QC
Contract

Storyteller & PowerPoint Specialist

Position Objectives: 


To design, develop, and deliver high-quality reports and presentations that clearly communicate project progress, performance data, and strategic insights to internal and external stakeholders. The Storyteller & Presentation Specialist ensures that all deliverables are accurate, visually compelling, and strategically structured to convey the right message, support decision-making, and align with project objectives and outcomes.


Job Description & Responsibilities: 


  • Collect, analyze, and interpret data from academic, administrative, and operational teams to prepare detailed and summary reports.
  • Design and create high-quality presentations for meetings, workshops, conferences, and other educational events.
  • Develop visual representations of data, including charts, graphs, and infographics, to facilitate better understanding and engagement.
  • Collaborate with various departments to identify key messaging and structure content for maximum clarity and impact.
  • Ensure all reports and presentations adhere to institutional branding and maintain consistency in style and format.
  • Review and proofread all materials for accuracy, grammar, and compliance with guidelines.
  • Maintain a repository of reports and presentations for easy access and future reference.
  • Stay updated on tools and trends in data visualization and presentation design to enhance deliverables.


Qualifications & Experience: 


  • Bachelor’s degree in Engineering or a related field.
  • Minimum of 5 years in reporting, presentation design, or a similar role, consult demonstrating a track record of delivering impactful outputs.
  • Advanced proficiency in Microsoft Office Suite, especially Excel (pivot tables, advanced formulas, and data modeling) and PowerPoint (creating engaging and professional presentations).
  • Strong aptitude for data analysis and interpretation, with the ability to derive actionable insights from complex datasets.
  • Competence in presenting insights through clear, visually compelling reports and dashboards tailored for stakeholders.
  • Exceptional communication abilities, both written and verbal, with a keen eye for detail and an appreciation for design aesthetics in reporting.
  • Demonstrated capacity to manage multiple tasks, prioritize deadlines effectively, and deliver high-quality results under tight timelines.
  • Domain Knowledge: Familiarity with educational metrics and reporting standards is considered an advantage.
  • Strong command of English is required. Proficiency in Arabic will be considered an added advantage. 
Al Mohammadiyyah, Saudi Arabia
Site Acquisition
Contract

Performance and Reporting Engineer

Position Objectives: 
Manage end-to-end performance and reporting for mobile networks and services, ensuring accurate, timely, and actionable insights. Design, develop, and automate dashboards and reports to support operational efficiency and strategic decision-making 

Job Description & Responsibilities: 

Performance Management and Reporting:

  • Manage network monitoring and reporting activities in line with KPIs and SLAs to deliver network services to end clients.
  • Collaborate with Network Operations teams to:
    • Develop and implement dashboards and reports for KPIs, KQIs, SLAs, and NW incidents across all network domains (Access, Backhaul, Core, and Transport), covering service and node levels, using available tools.
    • Implement initiatives for automation and efficiency of reporting and SLA management processes.
    • Monitor and ensure effective fault handling, reporting, & escalation via operational tools and processes.
    • Categorise faults, manage exceptions and SLA compliance assessment.
    • Highlight and investigate repeated faults and major RC reports.
    • Prepare and deliver network performance reports on a daily, weekly, and monthly basis.
    • Manage radio network performance and coordinate special event readiness, including Hajj, Ramadan, Royal VIP seminars, and major sports events.
    • Utilise Performance Management tools (e.g., UPM) for data analysis and performance reporting.
    • Analyse RAN counters, understand KPI definitions, and troubleshoot KPI degradations.
  • Manage monthly reporting on network performance and network operations activitmonthly reporting on network performance and network operations activity.
    • Monthly KPIs, availability, and Utilization reports
    • Managing Proactive actions.
    • Managing CM processes, changes/upgrades,
    • Managing congestion mitigation plans.
    • Managing contingency plans.
    • Managing customer experience.
  • Support the implementation of dashboards displaying network/service performance, availability and network incidents, and assist in the training of the users of reports and dashboards.
  • Design, develop, and maintain Power BI, Tableau, & web-based dashboards to provide actionable insights.
  • Automate standard and executive reporting processes to improve efficiency and accuracy.

General

  • Report to the Senior Manager Service Excellence daily
  • Ensure performance management and reporting requirements are met in the handover process from network delivery to operations.
  • Support the evaluation and improvement of operational processes related to performance management and reporting
  • Arrange and participate in meetings and workshops on performance management and reporting as applicable to department deliverables.
  • Prepare reports and documents, and initiate appropriate actions as needed. 

Qualifications & Experience: 

  • Minimum Bachelor’s degree in Computer Science, Telecommunications or Engineering.
  • Minimum 5 years of documented professional experience either within an Operator or Vendor organisation, with at least 3 years in performance management, dashboard design & reporting automation.
  • Strong knowledge and understanding of end-to-end network performance processes and SLA management for large 4G/5G mobile networks.
  • Excellent organisational and inter-personal skills, with experience of working in a multi-cultural and multi-national environment.
  • Excellent communication skills and fluent in English.
  • Proficient in MS Tools (Word, Excel, PowerPoint, Vision). 
Al Mohammadiyyah, Saudi Arabia
MC - Operations Governance
Contract
About us

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