• Define the end-to-end performance management framework — QoS (availability, latency, jitter, packet loss, MTTR), QoE (end-to-end perceived service quality), KQI (derived quality indicators linking QoS to SLA outcomes), and CSAT (wholesale customer satisfaction measurement).
• Define customer experience management (CEM) requirements — customer-facing SLA structures, service quality metrics, and reporting interfaces.
• Define performance frameworks for subsea cable systems and international backbone segments, including latency budgets and availability tracking per route.
• Define performance monitoring requirements and dashboard specifications for unified visibility across all domains.
• Define the CEM platform requirements and customer portal reporting specifications.
• Define governance cadence and reporting framework for performance reviews across all levels, including regulatory submission cadences.
• Govern readiness validation of performance and CEM systems.
• Participate in cross-functional OAT (Operational Acceptance Testing) to validate performance monitoring and CEM readiness for Day-1 launch.
• Monitor MSP network performance against QoS, QoE, and KQI targets and enforce SLA obligations.
• Own CSAT measurement program — conduct surveys, analyze results, and drive MSP improvement actions.
• Chair periodic performance governance reviews and hold MSP accountable to KPI commitments.
• Review and approve changes to performance measurement frameworks, thresholds, and reporting models.
• Escalate persistent SLA breaches to program leadership and manage customer remediation
• Drive continual service improvement (CSI) across all performance domains — identify degradation trends, commission improvement initiatives, and validate outcomes.
• Govern vendor and MSP contract performance against agreed KPI and SLA commitments, including remediation tracking for persistent breaches.

• Minimum 10 years in telecommunications performance management.
• Experience designing performance frameworks and CEM.
• Knowledge of KPI and SLA design for multi-domain infrastructure including fiber, IP, IXP, and IT infrastructure.
• Experience defining performance tooling requirements and overseeing tool implementation.
• Green field or build-to-operate program experience is advantageous.
• Strong knowledge of performance management methodologies and CEM practices across network and IT domains.
• Ability to define KPI, SLA, and OLA frameworks for wholesale environments.
• Familiarity with performance management platforms, IT monitoring tools, and CEM tools.
• Strong written and verbal communication in English; Arabic is an advantage.
• Experience with MSP governance, vendor performance management, and continual service improvement programs.

• Define the application services operating model — structure, scope, support tiers, and lifecycle management.
• Define OSS/BSS requirements — inventory, fault management, provisioning, order management, and performance management.
• Define enterprise IT application requirements — ERP, HR, finance, and collaboration platforms.
• Define ITOC operating model — IT infrastructure monitoring scope, support tiers, and NOC/TAC interface.
• Define integration requirements between OSS/BSS, enterprise IT, NMS, SIEM, and ITSM.
• Define application requirements for international wholesale settlement, inter-carrier billing, and regulatory reporting across operating jurisdictions.
• Define application support framework — incident, change, release, and patch management.
• Govern application readiness validation — UAT governance, acceptance criteria, and sign-off.
• Define application services operational.
• Define application services SLA requirements, targets, and operational KPIs covering system availability, incident resolution times, change success rates, and integration uptime.
• Participate in cross-functional OAT (Operational Acceptance Testing) to validate end-to-end application readiness for Day-1 launch.

Post-Launch Governance:

• Monitor MSP application services performance against agreed SLAs.
• Review and approve OSS/BSS and enterprise IT changes proposed by the MSP.
• Lead periodic application services governance reviews and drive corrective action on performance gaps.
• Validate MSP adherence to integration standards and data quality requirements.
• Drive continual service improvement (CSI) for application services — identify performance trends, commission improvement initiatives, and validate outcomes.
• Govern vendor and MSP contract performance related to application services, including remediation tracking for persistent SLA breaches.

• Minimum 10 years in OSS/BSS or enterprise IT application management.
• Experience designing application services operating models for telecommunications operators.
• Knowledge of OSS/BSS architecture, enterprise IT platforms, and ITSM frameworks.
• Experience defining integration requirements between OSS/BSS, NMS, and operational systems.
• Greenfield or build-to-operate program experience is advantageous.
• Strong knowledge of OSS/BSS architecture and enterprise IT application management.
• Ability to define application lifecycle management and support tier frameworks.
• Familiarity with OSS/BSS platforms, ITSM tools, and IT monitoring systems.
• Strong written and verbal communication in English; Arabic is an advantage.
• Experience with MSP governance, vendor performance management, and continual service improvement in application services environments.

Position Objective:

The OSP Project Manager is to manage vendors responsible for OSP Work and other stakeholders to achieve agreed Project deliverables within the approved schedules and maintain budget control.

Job Description & Responsibilities:

• To manage and follow-up E2E activities in the project, maintain progress as per project schedule with all contractors and related stakeholders
• Agree monthly targets with Senior Project Manager, and manage the teams against these targets.
• Provide support and prepare Management Plans, including Communication, Escalation, Implementation timelines and Handover procedures
• Coordinate with Senior Project Manager to define and verify the WBS, timelines and discuss, propose and recommend technical solution
• Prepare Project Implementation plans and Project procedures in coordination with affected STC departments and the contractors as per STC Targets.
• Establish a mechanism to identify Gaps, track, review, and clarify problems and issues raised in the Project, and to identify corrective actions needed to resolve Project-blocking issues.
• Chair meetings with vendors/contractors, and participate in other project coordination meetings concerning his area.
• Immediate escalation to the Senior Project Manager for any blocking issues.
• Coordinate with other Sections, Departments, and Managers to ensure proper and timely delivery of the project as per the HPIP.
• Identify, track and mitigate all project related Risks and provide regular Reports for the entire Project duration
• Monitor and approve any change requests, following the approved Change Management Process
• Ensure that results are compiled, documented and handed over to Client in required format, quantity and quality, and ensure timely and correct presentation and explanation of results.
• Prepare section-related reports and provide project information to the Project Control group for incorporation in Project reports
• Verify and approve the Project Closing documentation and handover documents
• Receive and perform assigned tasks as directed by Senior Project manager.
• Conduct regular reviews of changing project requirements, organisation and resource needs, and provide recommendation for changes accordingly.

Qualifications & Experience:

• University Degree in civil engineering or equivalent, formal education in structural engineering is an advantage
• Minimum 8 years telecommunication experience with at least 4 years in OSP management position within a telecom organisation.
• PMP Certified will be an advantage
• Extensive knowledge and professional experience in design and execution of civil works and electromechanical installations, project reporting and coordination.
• Formal training in project management techniques and methodologies (PMI, PRINCE or similar) will be considered an advantage.
• Essential skills: Team work, Communication skills and knowledge transfer capability.
• Excellent knowledge of the English language; knowledge of the Arabic language would be an advantage.

• Manage day-to-day site operations across all disciplines (civil, structural, architectural, MEP, ELV, and fit-out) throughout the project construction, installation, and commissioning phases.
• Plan, coordinate, and supervise the activities of contractors and subcontractors to ensure works proceed in accordance with the approved programme, method statements, and permit-to-work requirements.
• Enforce HSE requirements on site, including risk assessments, toolbox talks, safe access arrangements, and incident reporting, and maintain a safe working environment for all site personnel in coordination with HES department.
• Monitor physical progress against the baseline schedule, identify deviations and bottlenecks, and implement recovery actions in coordination with the project planning and engineering teams.
• Chair and attend regular site progress and coordination meetings with contractors, consultants, and client representatives, and record and follow up agreed actions.
• Manage site logistics, including site access, material deliveries, storage and laydown areas, housekeeping, and site security arrangements.
• Coordinate inspections and testing in line with the approved Inspection and Test Plans (ITPs), and support the testing and commissioning of critical infrastructure such as power, cooling, fire suppression, and ELV/BMS systems.
• Maintain complete site records, including daily reports, site diaries, photographic records, inspection requests, non-conformance reports, and As-Built mark-ups.
• Verify site quantities and contractor progress claims, and support the assessment of variations and interim payment applications.
• Interface with the client, consultants, local authorities, and utility providers for site approvals, inspections, and service connections.
• Manage handover activities, including snagging, punch-list close-out, and the compilation of handover and O&M documentation. 
  

• Bachelor’s degree in civil, Electrical, or Mechanical Engineering, or a related discipline.
• Minimum of ten (10) years of experience in construction and site management, including at least five (5) years managing sites for data centres, mission-critical facilities or mega infrastructure projects.
• Sound knowledge of data centre infrastructure, including MV/LV power distribution, UPS and generator systems, precision cooling, fire detection and suppression, and ELV/BMS systems.
• Familiarity with data centre standards and tier classifications, and with QA/QC and HSE procedures on construction sites.
• Recognised project management is an advantage.
• Proven leadership of multidisciplinary site teams, contractors, and subcontractors.
• Fluency in Arabic, with strong English reporting and communication skills.

Key responsibilities of the Mechanical & HVAC Engineer on the modular building construction supervision team:

• Review and approve the mechanical detailed design and Issued-For-Construction (IFC) drawings from the Designer or the design-build Contractor, together with the Contractor's shop drawings and as-built drawings.
• Review and approve the Contractor's method statements (MS), material approval requests (MAR), inspection and test plans (ITP) and prequalification documents (PQD) for mechanical subcontractors, before work or procurement starts.
• Supervise installation of HVAC, plumbing, drainage and firefighting systems in the factory-built modules, and the on-site mechanical works during module erection and external infrastructure, covering connection of services, ductwork, piping and pumping.
• Respond to the Contractor's material inspection requests (MIR) and work inspection requests (WIR) at the agreed hold and witness points, accepting compliant work or returning deliveries and works for rectification.
• Witness the Factory Acceptance Test (FAT) of mechanical equipment such as pumps and chillers before items are released to site, and the Site Acceptance Test (SAT) after installation.
• Witness mechanical testing, air and water balancing, and pre-commissioning and commissioning of HVAC, firefighting and plumbing systems, checking results against the design intent.
• Confirm water-based fire protection meets the applicable codes such as NFPA 13, 14 and 20, and verify smoke-control and stairwell pressurisation systems.
• Witness the fire-alarm and ELV integrated cause-and-effect interface test, and confirm life-safety functions perform as designed under Civil Defense requirements.
• Review the commissioning document set, including the commissioning plan, testing and commissioning procedures and operation and maintenance (O&M) manuals, and oversee mechanical completion and punch-list close-out.
• Raise Site Observation Reports (SORs) and Non-Conformance Reports (NCRs) when mechanical work fails specification, coordinate interfaces with the electrical, low-current and civil disciplines, and track each item to verified close-out.
• Review the Contractor's mechanical quantities and payment applications as the first check before the PMC, maintain inspection records and as-built verification, and provide daily, weekly and monthly input to the Project Manager and the reporting cycle.

• An accredited bachelor's degree in mechanical engineering, with registration or eligibility with the Saudi Council of Engineers (SCE); Professional Engineer (PE) accreditation is preferred.
• Minimum 8 years in mechanical construction supervision, covering HVAC, plumbing, drainage and firefighting systems on building or infrastructure projects.
• Working knowledge of HVAC, firefighting and plumbing design and installation, with awareness of ASHRAE guidance and the applicable NFPA and Saudi codes; able to review and verify HVAC load calculations, drawings and models.
• Practical command of the submittal and inspection workflow: method statements, material and work inspection requests, inspection and test plans, and prequalification documents.
• Experience on modular, prefabricated or precast construction or Design for Manufacture and Assembly (DfMA) programs is an advantage.
• Fluent with mainstream project and supervision systems (for example Primavera P6, Aconex and AutoCAD), and quick to adopt the Consultant's in-house systems.
• Saudi or Gulf (GCC) construction-supervision experience and familiarity with the Saudi Building Code (SBC) and Civil Defense fire requirements are highly preferred.
• Good written and spoken English for inspection records and reporting; Arabic is an advantage.
• Open to international and Saudi candidates, who must be legally eligible to work in Saudi Arabia. The role is based across multiple cities in the Kingdom, and some travel may be required.

• Implement the project Quality Control Plan for all MEP installation, testing, and pre-commissioning activities within the data centre and technical building facilities.
• Review and verify that MEP installations are executed in accordance with approved IFC drawings, specifications, equipment data sheets, and manufacturer installation guidelines before and during construction.
• Conduct inspection and witness activities as per the approved ITPs for MEP systems.
• Witness and document pre-commissioning and commissioning tests for MEP systems, verifying results against approved testing and commissioning procedures and FAT records.
• Inspect incoming MEP equipment deliveries for conformance with approved submittals and material specifications, including checking for damage, preservation compliance, and correct equipment tagging.
• Verify earthing and bonding installations against approved earthing design drawings, including earth resistance testing results.
• Witness pressure testing of chilled water, refrigerant, compressed air, and domestic water systems, in accordance with project specifications and applicable standards.
• Issue Non-Conformance Reports (NCRs) for any MEP installations or materials found to be non-compliant and track corrective actions through to satisfactory close-out.
• Maintain complete and accurate QC inspection records, test reports, equipment certificates, and photographic evidence for all MEP scope, ensuring full traceability.
• Prepare daily QC inspection logs and contribute to weekly QC status reports submitted to the Site Manager.
• Support the compilation of MEP As-Built drawings and handover documentation, including O&M manuals, commissioning records, test result dossiers, and warranty certificates. 

• Bachelor’s degree or Diploma in Electrical Engineering or Mechanical Engineering.
• Minimum 8 years of QC inspection experience on MEP construction projects, with at least 4 years on data centre, mission-critical or mega infrastructure projects.
• Practical experience witnessing and documenting electrical installation tests (insulation resistance, earth continuity, HV withstand) and mechanical tests (pressure testing, air and water balancing).
• Familiarity with UPS and battery system installation requirements, generator set commissioning procedures, and precision cooling system pre-commissioning checks.
• Experience with ITP-based quality management systems and NCR issuance and tracking procedures.
• Proficiency in maintaining electronic QC inspection records and document control systems.
• Good communication skills; able to interface professionally with contractors, commissioning engineers, specialist vendors, and client QC representatives.
• Full professional proficiency in Arabic is required; a working knowledge of English is an advantage.

• Implement and activate international capacity circuits across submarine cable segments and terrestrial backhaul infrastructure.
• Execute wavelength activation, transponder provisioning, and OTN circuit configuration on SLTE and terrestrial DWDM/ROADM platforms.
• Configure IP/MPLS service circuits including L2VPN, L3VPN, EVPN, and internet transit services across the backbone.
• Perform cross-connect patching, fiber assignments, and optical distribution frame (ODF) terminations at landing stations and colocation facilities.
• Manage international circuit activation in coordination with far-end landing station operators and consortium partners.
• Receive and process service implementation work orders from the Service Circuit Design Specialist and capacity management team.
• Validate work order completeness including submarine segment capacity allocation, wavelength assignment, and routing path confirmation before implementation.
• Manage work order lifecycle tracking, status updates, and completion reporting in the service and capacity management system.
• Coordinate with NOC, landing station operations, and vendor TAC for implementation activities requiring multi-team collaboration.
• Execute end-to-end circuit testing including latency, bandwidth, jitter, packet loss, and BER validation across submarine and terrestrial segments.
• Validate optical power levels, OSNR, and transponder performance on submarine wavelength circuits.
• Perform RFC-2544, Y.1564, and BERT testing for Ethernet and IP-based service circuits.
• Document test results, generate service acceptance certificates, and update circuit inventory records.
• Validate service parameters against SLA requirements and customer acceptance criteria.
• Coordinate circuit activation across IP/MPLS, DWDM, IGW, and landing station teams across multiple international sites.
• Liaise with far-end operators, submarine cable consortium capacity managers, and international carrier partners for cross-border circuit turn-up.
• Facilitate handoff and acceptance activities between implementation, testing, and service operations teams.
• Coordinate with SLTE vendor support for complex submarine wavelength provisioning and troubleshooting.
• Troubleshoot circuit implementation failures, OSNR degradation on submarine paths, configuration errors, and connectivity issues.
• Escalate complex issues to design specialists, optical engineers, or SLTE vendor support as required.
• Maintain implementation issue logs and contribute to root cause analysis for submarine circuit activation problems.

•  Bachelor of Engineering in Telecommunications, Optical Engineering, Network Engineering, or related discipline.
• Minimum 5 years of experience in service circuit implementation, preferably in submarine cable or international carrier environments.
• Hands-on experience configuring SLTE, DWDM, and IP/MPLS platforms (Ciena, Infinera, Nokia, Huawei, Cisco, Juniper).
• Strong knowledge of submarine wavelength provisioning, optical testing, and circuit validation procedures.
• Experience with capacity management platforms and circuit inventory systems used in submarine cable operations.
• CCNA, CCNP, JNCIA, or equivalent vendor certifications are desirable.
• Good communication, documentation, and multi-site coordination skills.
• Submarine Cable Wavelength Activation & Circuit Provisioning
• SLTE Transponder Configuration & OTN Circuit Activation
• IP/MPLS Circuit Provisioning (L2VPN, L3VPN, EVPN)
• DWDM / ROADM Wavelength & Cross-Connect Configuration
• ODF Termination & Fiber Patching at Landing Stations
• End-to-End Circuit Testing (RFC-2544, Y.1564, BERT, OSNR)
• Capacity & Circuit Inventory Management
• Work Order Lifecycle Management
• Landing Station & NOC Coordination
• Troubleshooting Submarine & Terrestrial Circuit Issues
• Structured Work Order Execution & Process Compliance
• International & Multi-Site Coordination
• Vendor TAC Interface & Escalation Management
• Attention to Detail & Submarine Capacity Accuracy
• Team Collaboration & Handoff Management
  

• Develop and maintain detailed 3D BIM models for data centre and technical buildings across all disciplines using Autodesk Revit, Navisworks, and associated platforms in alignment with the project BIM Execution Plan (BEP).
• Coordinate with Architectural, Structural, MEP, and ELV/ICT Engineers to integrate federated models and resolve clashes using Navisworks Modulars.
• Produce deliverables at the required Level of Development (LOD 300-400) as stipulated in the BEP, ensuring spatial clearances for critical equipment such as UPS systems, PDUs, precision cooling units, and cable management infrastructure comply with TIA-942 and EN 50600 requirements.
• Generate coordinated drawing sets and equipment layout plans from the BIM environment for issue to the design team and contractors.
• Maintain the Common Data Environment (CDE) on Autodesk Construction Cloud / BIM 360, ensuring all model uploads, transmittals, and revision control adhere to the project information management protocol.
• Perform quantity take-off and material scheduling directly from the model to support procurement and cost planning activities.
• Prepare and issue clash detection reports, model progress reports, and BIM compliance status updates to the Project Manager and Design Manager.
• Participate in BIM coordination meetings, design review sessions, and model walk-throughs with stakeholders.

• Bachelor’s degree in engineering or a closely related discipline.
• Minimum 5 years of BIM modelling experience on complex infrastructure or mission-critical projects.
• Proficiency in Autodesk Revit (MEP, Architecture, and Structure), Navisworks Manage, and AutoCAD.
• Experience producing models for Mechanical, Electrical, and ELV/ICT systems.
• Familiarity with Dynamo for BIM automation and parametric modelling is an advantage.
• Strong understanding of coordinated design processes and multi-discipline integration in federated model environments.
• Proficiency in Arabic and working level in English.