·
Lead discovery
sessions with senior stakeholders and department heads to understand current
operations, pain points, and strategic objectives.
·
Review and
approve AS-IS process documentation, ensuring accuracy, completeness, and
adherence to modelling standards.
·
Define TO-BE
process architecture at the enterprise level using business process
re-engineering, Lean, and continuous improvement methodologies, with a clear
focus on eliminating waste and simplifying workflows.
·
Establish
process modelling standards, BPMN 2.0 guidelines, and quality benchmarks for
the team.
·
Lead process
design and redesign in BPMN modelling tools, handling complex,
cross-functional, and multi-system architectures.
·
Own gap
analysis outputs, ensuring findings are actionable and aligned with business
goals.
·
Identify,
assess, and lead automation, RPA, and intelligent process orchestration
opportunities, building the case for where digitization delivers the most
value.
·
Drive the
digitization of manual and paper-based processes, working with stakeholders to
define digital workflows and reduce reliance on manual intervention.
·
Oversee
implementation, managing go-live coordination, stakeholder alignment, and
post-implementation review.
·
Define
integration requirements between process designs and enterprise systems in
close collaboration with IT teams.
·
Establish
governance frameworks, process ownership structures, and RACI models across the
organization.
·
Develop and monitor
KPIs, SLAs, and OLAs at program level and track benefits realization.
·
Build and maintain a
reusable library of process assets, templates, and standards to drive
consistency and speed across the organization.
·
Guide, mentor,
and review the work of the Business Process Engineer.
·