Position Objectives:

• Drive optimization initiatives to enhance overall network quality and customer experience.
• Ensure end-to-end performance improvements across access, core, and transport layers.
• Identify performance gaps, recommend corrective actions, and implement optimization plans.
• Conduct proactive monitoring, analysis, and tuning to achieve measurable KPI/KQI targets.
• Support service assurance for critical events, high-demand areas, and special deployments.
• Act as a bridge between technical operations and customer-facing functions for complaint resolution.
• Promote continuous improvement through collaboration, reporting, and knowledge transfer.

Job Description & Responsibilities:

• Identify areas of network performance improvement and develop targeted optimization plans.
• Review network configurations and recommend changes to enhance service quality.
• Monitor optimization activities to ensure no adverse impact on customer experience.
• Conduct drive test analysis, parameter tuning, and provide performance recommendations.
• Plan and execute optimization strategies for large-scale events and high-demand scenarios.
• Monitor, escalate, and coordinate resolution of interference issues affecting performance.
• Prepare reports on optimization actions, KPI/KQI improvements, and trend analysis.
• Ensure service performance monitoring and optimization for temporary and mobile sites.
• Oversee service delivery for shared infrastructure and ensure quality on a best-effort basis.
• Drive end-to-end optimization across access, core, and transport domains to improve QoS/QoE.
• Act as the interface between customer care and operations to resolve complaints.
• Track and prioritize complaint investigations, ensuring SLA compliance and timely closure.
• Analyze measurement data (OSS, probes, scanners, drive tests) to identify root causes.
• Collaborate with cross-functional teams to implement corrective and optimization actions.
• Facilitate knowledge transfer by preparing training plans and coaching project staff.

Qualifications & Experience:

• Bachelor’s degree in Computer Science, Telecommunications, or Engineering.
• 8+ years of professional experience in telecom/network roles, preferably with large-scale operators or vendors.
• At least 3 years in senior network optimization positions with proven focus on service quality.
• Strong technical expertise in 4G/5G network performance, service optimization, and quality management.
• Proficiency in applying KPIs, KQIs, and SQIs for monitoring, reporting, and performance analysis.
• Skilled in troubleshooting, parameter tuning, and optimization using industry-standard tools.
• Excellent communication, leadership, and interpersonal skills in multicultural environments.
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Visio).

Position Objectives:

• To implement and lead an operations governance function for a nationwide secure private network project to ensure operational excellence and service delivery quality for the end-users for a large LTE network implementation. It includes Operation and Service Excellence, Network Performance, Improve policies, processes and capture all KPI and progress by data analysis and Power BI Dashboards.

Job Description & Responsibilities:

• Operations:
• Oversee operations, maintenance and performance of a nationwide secure private network, act as escalation owner for major and complex issues. 
• Design, implement, and continuously improve processes, policies, procedures, governance frameworks, SLAs/OLAs and compliance standards. 
• Serve as the primary interface for reporting on network performance, service levels, and strategic projects to senior leadership and external governance bodies (e.g., Technology Excellence & Control, Technology Strategy & Architecture). 
• Conduct regular audits (configuration, software, KPIs/QKIs), oversee managed services contracts, MSP onboarding and security/data governance compliance. 
• Lead change & configuration management, automation & digitalisation, capacity planning and congestion mitigation while interfacing with design & delivery teams.
• Performance Management & Service Excellence: 
• Implement real-time monitoring, daily/weekly reporting, fault handling, escalation, repeated-fault analysis and major root-cause reporting. 
• Govern SLA compliance, exception management, customer complaints and overall service excellence. 
• Develop and distribute network performance reports using Power BI (KPIs, MTTR, utilisation, upgrades, asset movement).
• Drive proactive initiatives and mitigation plans with Network Operations and MSPs to continuously improve network performance and customer experience.
• QA and Acceptance: 
• Govern acceptance and handover of network assets and vendor deliverables from Delivery to Operations, including field QA, vendor implementation quality supervision and infrastructure delivery acceptance.
• Risk Management & Compliance: 
• Develop and maintain a risk & compliance framework covering regulatory, security and quality standards; lead operational and regulatory audits and ensure timely closure of findings.
• Change Management: 
• Establish and enhance change management processes, OLAs and SLAs; manage configuration management, COW movement, automation initiatives, capacity planning and congestion mitigation.

 Qualifications & Experience:

• Bachelor’s Degree in Telecommunications or Engineering  
• Minimum 20 years’ experience with at least 7 years in a senior operations management position and at least 3 years as Head of Operations and Excellence.
• Extensive experience in the management of operations outsourcing in complex telecom networks and developing and implementing SLAs and SLA management.
• Experienced in designing organisations and processes for network operations and managing change in an operational environment.
• Experience in managing and influencing to achieve results in a matrix organisation.
• Few years of working experience in Developed market is must.
• Strong Hands-on experience in Data Analysis, Advanced Excel
• Hands-on expertise in designing Executive Dashboards using Power BI.
• Hands on expertise in preparing professional MS PowerPoint, think cell-based Presentations.
• A proven operational excellence mindset
• Experience with OSS/cloud/security solutions from the leading vendors will be an advantage.

Position Objectives:

• Responsible for OSP design activities (Civil and Fiber) on a National Long Distance Network project

Job Description & Responsibilities:

• Key interface with Network Planning to support the technical requirements of all Planning documents
• Oversee route survey activities from subcontractors, ensuring sufficient detail is obtained to develop a high-level design
• Ensure compliance with local telecom standards, right-of-way regulations, and environmental permitting requirements
• Participate in risk assessments and develop mitigation strategies for design and construction challenges.
• Create high-level network design, including detailed route placement, single-line diagrams, and BOQ for all passive network and civil components (cable, manholes, splice boxes, ODFs, etc.) based on the approved design guidelines and business needs.
• Oversee and manage the production of detailed network design by OSP contractors, including validation against the plan and HLD, design quality control (QA/QC), and approval for the construction phase.
• Review and approve as-built documentation, including validation of GIS and CAD data integrity between design documents and field implementation.
• Provide OSP expertise to the project team, including the PM, PC, field inspection managers, and QA staff.
• Provide expert input on OSP material selection and procurement procedures. 
• Provide technical support during construction and manage design change control processes.
• To follow up on various project-related tasks as directed by team leader
• Oversee any OSP design disputes with related third parties due to, e.g., right-of-way issues. Provide advice to the project team and prepare the contractors' work packages.
• Develop and maintain OSP design standards, templates, and best-practice documentation.
• Support fiber testing and verification activities, including splicing plans, OTDR routes, and as-built validation.
• Track design performance KPIs such as design quality index, GIS accuracy, and BOQ variance.

Qualifications & Experience:

• Bachelor’s degree in civil engineering.
• Minimum 10 years of telecommunication experience in OSP design and engineering positions.
• Must have knowledge of OSP work, related processes and industry best practices
• Must have working knowledge of market-leading OSP design tools (Hexagon, Intergraph, or similar).
• Excellent knowledge of the English language
• Must have international experience from developed markets.

Position Objectives:

• Serve as the single-point technical authority for Fire Protection & Life Safety (FLS) systems across data center projects.
• Ensure full compliance with applicable NFPA standards, Civil Defense requirements, local codes, and client data center standards.
• Protect mission-critical assets and ensure life safety through robust, risk-based fire detection and suppression strategies.
• Govern FLS design to eliminate single points of failure and support data center availability and resilience objectives.
• Assure constructability, maintainability, and operational readiness of all fire fighting and life safety systems.
• Lead quality assurance of FLS installations, testing, and commissioning across all project phases.
• Drive successful authority approvals and third-party inspections with minimal rework or delay.
• Ensure seamless integration of FLS systems with BMS, DCIM, security, HVAC, and emergency power systems.
• Deliver fully compliant, tested, and operations-ready FLS handover documentation and training.

Job Description & Responsibilities:

• Act as the single-point technical authority for all Fire Protection & Life Safety (FLS) systems across data center projects.
• Review, validate, and approve FLS designs from concept to IFC, ensuring compliance with NFPA standards, Civil Defense requirements, local codes, and client specifications.
• Ensure fire detection, alarm, and suppression strategies are risk-based and aligned with mission-critical availability and life safety objectives.
• Govern the design and performance of fire pumps, water storage, sprinklers, pre-action/deluge systems, hydrants, hose reels, and clean agent suppression systems.
• Manage technical RFIs, NCRs, deviations, and design changes, ensuring timely resolution without impacting schedule or compliance.
• Enforce high installation quality standards for all FLS systems, including accessibility, labeling, valve management, and firestopping at penetrations.
• Lead and witness FAT, SAT, and site testing of fire alarm, releasing panels, pumps, and suppression systems.
• Own commissioning readiness, including cause & effect matrices, interlocks, zoning verification, and test procedures.
• Coordinate and manage authority inspections, third-party reviews, and approvals, ensuring first-pass success where possible.
• Ensure seamless integration of FLS systems with BMS, DCIM, security, HVAC shutdowns, and emergency power systems.
• Drive full compliance during high-risk activities and impairment management to maintain life safety at all times.
• Deliver complete, compliant, and operations-ready FLS handover documentation, training, and final certifications.

Qualifications & Experience:

• Bachelor’s degree in Mechanical Engineering, Fire Protection Engineering, or equivalent (mandatory).
• 10–15+ years of experience in fire protection and life safety systems for large-scale or complex projects.
• Minimum 5+ years of direct experience in mission-critical facilities or data center environments (Tier III / Tier IV preferred).
• Proven expertise in fire alarm systems, releasing panels, fire pumps, sprinklers, pre-action and deluge systems, hydrants, hose reels, and clean agent suppression systems.
• Strong hands-on experience with commissioning, integrated systems testing, cause & effect validation, and authority witnessing.
• In-depth knowledge of NFPA standards (13, 14, 20, 72, 2001), Civil Defense requirements, and local fire codes.
• Demonstrated experience coordinating with authorities having jurisdiction (AHJs), third-party reviewers, and insurers (e.g., FM Global where applicable).
• Ability to review hydraulic calculations, system zoning, interlocks, and performance criteria for mission-critical applications.
• Professional certifications preferred: CFPS, NICET (where applicable), NFPA credentials; PMP is an added advantage.

• Strong technical reporting, documentation control, stakeholder management, and site problem-solving skills under schedule pressure.
  

Position Objectives

We are seeking a highly skilled Integration IP/MPLS Engineer to support the design, implementation, and integration of MPLS-based network infrastructure within large-scale service provider or enterprise environments. The role focuses on implementing and optimizing IP/MPLS access and aggregation network layers, ensuring high availability, redundancy, and performance. The ideal candidate will possess strong hands-on experience with Cisco, Juniper, and Huawei networking platforms, along with a deep understanding of routing, MPLS technologies, and network troubleshooting.

Job Description & Responsibilities

• Perform Access MPLS implementation activities at the aggregation layer using Cisco, Juniper, and Huawei platforms.
• Configure and deploy routers and switches to support MPLS, QoS, and advanced IP routing features.
• Participate in the implementation and integration of network infrastructure within telecom or enterprise environments.
• Support network migration activities, upgrades, and new service rollouts.
• Develop and implement high-availability and redundant network topologies using MPLS and routing technologies.
• Optimize network performance by configuring and managing routing, switching, and traffic management policies.
• Support the implementation of advanced network technologies including MPLS VPNs and traffic engineering solutions.
• Perform root cause analysis for network issues and unexpected behavior during implementation or operations.
• Troubleshoot and resolve issues related to routing, MPLS services, and network performance.
• Provide technical support during critical implementation phases and service rollouts.
• Work closely with network architecture, operations, and implementation teams to ensure successful project delivery.
• Maintain accurate network documentation, implementation procedures, and technical reports.
• Participate in project meetings and provide technical recommendations to improve network reliability and performance.

Qualifications & Experience

• Bachelor’s degree in Telecommunications Engineering, Network Engineering, Computer Science, or a related field.
• Minimum 3 years of relevant experience in IP/MPLS network implementation within telecom or service provider environments.
• Professional certifications such as CCNP Service Provider or JNCIP-SP are strongly preferred.
• Deep understanding of MPLS technologies, including LDP, L2VPN, L3VPN, and BGP.
• Strong knowledge of routing and switching protocols.
• Hands-on experience with Cisco, Juniper, and Huawei networking platforms.
• Solid understanding of QoS mechanisms and traffic engineering.
• Strong knowledge of IPv4 and IPv6 addressing and subnetting.
• Experience with network automation tools such as Ansible, Python, NetConf, or similar frameworks.
• Knowledge of SDN/NFV concepts and network virtualization technologies such as VXLAN and EVPN.
• Strong analytical and problem-solving abilities.
• Ability to work under pressure and manage critical requests.
• Willingness to work in shift-based environments, including weekends or night shifts if required.

• Strong communication, documentation, and teamwork skills.
  

Position Objective:

The Data Analyst is responsible for collecting, analyzing, and interpreting data to support business decision-making, performance tracking, and operational efficiency. The role focuses on transforming raw data into meaningful insights through reports, dashboards, and visualizations for management and stakeholders. 

Job Description & Responsibilities:

• Collect, clean, and validate data from multiple sources to ensure accuracy and consistency.
• Analyze datasets to identify trends, patterns, and performance gaps.
• Develop and maintain dashboards, reports, and KPIs for management and project teams.
• Support decision-making through data-driven insights and recommendations.
• Work closely with business, PMO, finance, and operational teams to understand data requirements.
• Ensure data integrity, documentation, and version control.
• Automate reports and improve data workflows where possible.
• Support ad-hoc analysis requests and executive reporting.

• Ensure compliance with data governance and security standards.

Qualifications & Experience:

• Bachelor’s degree in Data Analytics, Computer Science, Engineering, IT, or a related field.
• 3–6 years of experience in data analysis, reporting, or business intelligence roles.
• Strong proficiency in Microsoft Excel (advanced formulas, pivot tables).
• Experience with Power BI or similar data visualization tools.

• Strong analytical, problem-solving, and communication skills.
  

Position Objectives

• Provide technical support and governance for Civil, Structural, and Architectural (CSA) aspects of the data center program to ensure compliance with codes and standards.
• Focus on constructability, quality, safety, and adherence to project schedules while ensuring lifecycle performance.

Job Description and Responsibilities

• Assist in the review and validation of CSA design packages for compliance with relevant codes and client requirements.
• Support constructability assessments and practical sequencing for efficient project delivery.
• Provide oversight during construction activities, including foundations, superstructure, and architectural finishes.
• Review and approve technical submittals and materials to ensure they meet project specifications.
• Address site RFIs and NCRs with effective root-cause analysis and corrective actions.
• Define CSA Inspection and Test Plans (ITPs) and ensure compliance with local building codes and international standards.
• Manage CSA interfaces with MEP systems to ensure spatial coordination and clash-free delivery.
• Identify and mitigate CSA-related risks and provide input on cost and schedule management.
• Validate as-built documentation and support authority inspections for handover readiness.

Qualification and Required Skills

• Bachelor's degree in Civil Engineering, Structural Engineering, or Architecture; Master’s degree preferred.
• Minimum of 5 years of experience in civil design for major projects, preferably in mission-critical or data center environments.
• Proven experience in foundations, superstructures, and architectural systems.
• Strong knowledge of local authority processes and relevant international standards (e.g., ACI, ASTM).
• Familiarity with QA/QC systems, ITPs, and contractor oversight.
• Understanding of BIM coordination tools (e.g., Navisworks, Revit) is a plus.

Position Objective:

Act as the technical authority for data center asset identification and asset management standards. Lead and oversee field survey execution through the Field Inventory Technician (FIT) team, ensuring consistent methodology, high-quality data capture, and accurate, reconciliation-ready outputs across multiple data center sites.

Job Description & Responsibilities:

• Serve as the Subject Matter Expert (SME) for data center asset management practices and standards; telecom asset domain knowledge is a strong advantage.
• Lead, supervise, and coordinate the Field Inventory Technician (FIT) team performing physical surveys across multiple sites.
• Assign daily survey targets, validate outputs, monitor performance, and proactively remove operational blockers.
• Define, document, and enforce survey standards and procedures, including required asset attributes, naming conventions, rack/row/location identifiers, tagging and labeling rules, evidence capture standards and exception handling methodology
• Provide technical guidance to accurately identify assets and differentiate equipment types, including interpretation of labels and serial numbers, ports and chassis identifiers and vendor/model distinctions 
• Ensure accurate capture and validation of all mandatory asset data fields.
• Design and implement quality control mechanisms including sampling checks, peer verification, repeat scans, and discrepancy triage prior to reconciliation submission.
• Coordinate with data center operations and site teams to manage access control, escorting requirements, and compliance with safety procedures.
• Support the reconciliation workflow by preparing clean survey extracts and structured discrepancy categorization for the Data & Reporting / Reconciliation Specialist (where applicable).
• Ensure full compliance with site operational rules, safety standards, and information security policies.

Qualifications & Experience:

• Bachelor's degree in Engineering
• 5+ years of experience in data center asset management, audit, or data center operations; telecom asset exposure is a strong advantage.
• Strong technical understanding of data center hardware and telecom equipment identification fundamentals (vendors, chassis families, labeling conventions).
• Proven experience managing on-site and/or remote teams and executing multi-site survey programs using consistent methodologies.
• Familiarity with CMDB/DCIM platforms and ITIL-based asset lifecycle practices is an advantage.
• Strong practical experience using scanning tools, structured checklists, and producing clean, reconciliation-ready datasets.

• Fluency in English and Arabic (spoken and written) is mandatory.
  

Position Objectives:

The primary objective of the Power BI Specialist role is to transform complex business data into compelling, interactive, and automated visual insights. The role is responsible for the end-to-end development of the Business Intelligence ecosystem, including ETL design, data modeling, and advanced Power BI dashboard development. This position plays a key role in strengthening the organization’s data-driven decision-making and analytics maturity.

Job Description & Responsibilities:

• Gather and analyze business requirements to define functional and technical specifications for BI and reporting solutions.
• Migrate and modernize legacy reports by converting them into Power BI dashboards and reports.
• Identify emerging analytics trends and opportunities to support innovation and business growth.
• Connect to multiple data sources, import, cleanse, transform, and model data for analytics and reporting purposes.
• Rapidly stage and shape data from disparate sources into scalable reporting and analytics solutions.
• Define design methodologies and maintain comprehensive project and technical documentation.
• Develop tabular and multidimensional data models aligned with enterprise data warehouse standards.
• Translate business requirements into efficient data models while ensuring optimal resource utilization.
• Embed Power BI reports into internal or external applications using Power BI Service (SaaS) and API-based automation.
• Design and develop custom Power BI visuals where standard visuals do not meet business needs.

Qualifications & Experience:

• Bachelor’s degree in Mathematics, Statistics, Economics, Computer Science, Engineering, or a related quantitative field.
• Minimum 5 years of hands-on experience with Microsoft SQL Server technologies.
  
• Minimum 4 years of professional experience developing solutions using Power BI.
• Strong proficiency in DAX, MDX, Power Query, and advanced calculations.
  
• Deep understanding of relational, multidimensional, and analytical database design principles.
• Strong proficiency in DAX, MDX, Power Query, and advanced calculations.

• Advanced analytical skills with the ability to translate complex data into meaningful visuals and narratives.
  

Position Objectives

• Lead full lifecycle delivery of mission-critical data center projects from pre-construction to successful handover and close-out.
• Ensure on-time, on-budget completion while maintaining Tier III/IV reliability, zero safety incidents, and full compliance with standards.
• Drive seamless integration of CSA, MEP, and fit-out scopes for hyperscale/enterprise facilities.
• Manage risks, stakeholders, and multi-contractor teams to achieve high client satisfaction and operational readiness.

Job Description and Responsibilities

• Own end-to-end project execution: develop and track master schedule, budget, resource allocation, risk register, and change management.
• Coordinate CSA (civil, structural, architectural envelope/finishes), MEP (power, UPS/generators, cooling CRAC/CRAH/chillers, fire suppression, plumbing, BMS/controls), and fit-out (white space, raised floors, containment, cabling pathways, racking, partitions).
• Lead BIM coordination, clash detection/resolution (Navisworks/Revit), shop drawing approvals, and technical submittals/RFIs.
• Oversee procurement, contractor/vendor selection, performance monitoring, and interface management across disciplines.
• Manage commissioning process (Levels 1–5), integrated systems testing (IST), handover documentation (as-builts, O&M manuals, test reports).
• Monitor commercial performance: cost control, value engineering, variations/claims, monthly reporting, and final account closure.
• Ensure adherence to Uptime Institute, TIA-942, ASHRAE, SBC, Civil Defense, and client-specific requirements.
• Conduct regular progress reviews, lookahead planning, executive reporting, and lessons learned sessions.

Qualification and Required Skills 

• Bachelor’s degree in Civil, Mechanical, Electrical Engineering, Construction Management, or related field. 
• Minimum 10–12 years of project management experience, with at least 6–8 years in data center construction (hyperscale, colocation, or enterprise). 
• Strong technical knowledge of mission-critical systems including power distribution, cooling infrastructure, fire protection, structural integrity, and fit-out integration. 
• Proven track record managing complex CSA + MEP + fit-out scopes in fast-track, live-environment projects. 
• Excellent stakeholder management, leadership, commercial acumen, and problem-solving under pressure. 
• Proficiency in scheduling tools (Primavera/MS Project), BIM coordination, and risk/commercial management. 
• Preferred certifications: PMP (or equivalent), CDCPM (Certified Data Center Project Management), or relevant data center credentials (Uptime Institute, CDCS/CDCE).

Position Objective:

Own and manage the project data pipeline and reporting framework, ensuring that survey outputs are complete, consistent, and of high quality. Lead the reconciliation process between physical survey findings and system records to minimize discrepancies and rework, enabling an accurate, auditable asset inventory across multiple data centers.

Job Description & Responsibilities:

• Consolidate, evaluate, and manage daily and weekly survey datasets received from field teams; enforce data standards, mandatory fields, and formatting consistency.
• Perform structured data quality control (QC) checks, including completeness validation, duplicate detection, invalid formats and missing identifiers, inconsistent location codes, logical outliers and anomalies
• Validate asset and location logic using data center operational concepts to detect survey inconsistencies early.
• Own and manage the reconciliation workflow between physical survey findings and system records, identify and classify discrepancies, define remediation actions and responsible owners, prepare controlled update batches and maintain full audit trails and change traceability
• Produce structured project reporting, including daily progress summaries, weekly dashboards, site completion tracking, discrepancy aging analysis, KPI tracking reports
• Prepare final deliverable datasets and controlled reporting packages in accordance with project governance requirements.
• Collaborate closely with the Asset SME & Lead and Field Survey team to resolve discrepancies efficiently.
• Drive continuous improvement initiatives by refining templates, validation rules, and automation processes to reduce manual errors and improve efficiency.
• Ensure strict data confidentiality and compliance with client information security policies.

Qualifications & Experience:

• Bachelor's degree in Engineering
• 3–7+ years of experience in data analysis, reporting, reconciliation, or audit roles supporting IT infrastructure, data center operations, or asset management programs.
• Practical knowledge of data center environments sufficient to validate asset identification and location logic.
• Advanced proficiency in Microsoft Excel (mandatory); experience with Power Query, SQL, or Python is a strong advantage.
• Proven experience in data cleaning, structured reconciliation processes, and database-driven environments.
• Strong documentation discipline and familiarity with controlled change management and governance practices.

• Fluency in English and Arabic (spoken and written) is mandatory.
  

Position Objectives

• Consolidate project data into clear, actionable dashboards and progress reports for data centre or mission-critical projects
• Highlight key variances, trends, and required actions to support project decision-making
• Ensure timely and accurate reporting to management and stakeholders

Job Description and Responsibilities

• Collect, consolidate, and validate project data from multiple sources for reporting purposes
• Develop and maintain dashboards, KPI reports, and progress reports using Power BI and other reporting tools
• Analyse project performance, highlight deviations, and recommend corrective actions
• Support integrated reporting across schedule, cost, and technical metrics for data centre projects
• Coordinate with project teams to ensure accurate and timely data submission
• Assist in trend analysis, forecasting, and presentation of management-level insights

Qualification and Required Skills

• Bachelor’s degree in Engineering, IT, Data Analytics, or related discipline
• Minimum 5–8 years of experience in reporting, data analysis, or project controls on data centre or mission-critical projects
• Strong proficiency in SQL and Power BI; advanced Excel skills are required
• Experience in KPI tracking, dashboard development, and variance analysis
• Ability to consolidate multi-disciplinary project data into actionable insights
• Strong analytical, problem-solving, and stakeholder communication skills
• Understanding of project controls, scheduling, cost tracking, and integrated reporting processes