Business Process Engineer

Position Objective:

The Business Process Engineer studies, documents, and redesigns business processes across the organization, identifying inefficiencies and supporting their resolution through automation and digitization. Spanning the full BPM lifecycle from current-state discovery to implementation, the role bridges business units and IT teams to ensure process designs are accurately translated into systems and automation solutions, working under the direction of the Business Excellence Lead.

Job Description & Responsibilities:

    ·       Conduct thorough discovery sessions with stakeholders to understand current operations, pain points, and process interdependencies.

    ·       Document AS-IS processes accurately using BPMN 2.0 modelling tools, capturing workflows, decision points, and system touchpoints.

    ·       Collect business goals, departmental objectives, and operational needs to formulate the TO-BE process design.

    ·       Perform gap analysis between AS-IS and TO-BE, identifying inefficiencies and providing actionable recommendations.

    ·       Define redesigned process steps, ownership, sequencing, and expected benefits — efficiency gains, cost reduction, and improved customer experience.

    ·       Design and redesign process workflows in BPMN modelling tools with full stakeholder alignment.

    ·       Conduct testing, demonstrations, and iterative refinement cycles until process designs are validated and approved.

    ·       Lead final implementation, coordinating go-live activities, user readiness, and post-implementation review.

    ·       Collaborate with IT teams to translate process designs into system configurations, automation logic, and integration requirements.

    ·       Identify opportunities for automation, RPA, and workflow orchestration and define clear technical requirements.

    ·       Define and monitor KPIs, SLAs, and OLAs to measure process performance post-implementation.

    ·       Develop SOPs and training materials to support adoption of redesigned processes.

    ·        


Qualifications & Experience:

    ·       Bachelor’s degree in engineering, Business Administration, or Information Systems.

    ·       Minimum 7 years of experience in business process engineering or BPM roles.

    ·       Proven hands-on experience across the full BPM lifecycle - discovery, documentation, design, testing, and implementation.

    ·       Proficiency in BPMN 2.0 modelling tools and BPMS platforms such as Pegasystems, Appian, Bizagi, or Camunda.

    ·       Experience with RPA tools, workflow automation, and intelligent automation concepts.

    ·       CBPP or CBPL certification. BPMN 2.0 - OCEB 2 or equivalent.

    ·       Lean Six Sigma Green Belt or higher preferred.

    ·       Understanding telecom, fiber network, or fixed network environments is a distinct advantage.

    ·       Native Arabic Speaker


Al Mohammadiyyah, Saudi Arabia
Project Control Management
Contract

HSE Specialist (OSP / DC / Exchange)

Position Objective:

Own the HSE strategy, governance, and on-site enforcement across all work areas/PODs to achieve zero harm and full compliance with applicable regulations, client requirements, and project standards. Act as the senior HSE authority for PMC/Client, driving proactive risk management, contractor HSE performance, and a strong safety culture across construction and commissioning activities.


Job Description & Responsibilities:

  • Develop, implement, and maintain the Project HSE Plan, including objectives, KPIs, roles/responsibilities, and site-specific procedures aligned to project scope and risk profile.
  • Lead review and approval of risk assessments, method statements (HSE sections), lifting plans, and task-specific safe work procedures; ensure controls are practical, communicated, and implemented at the site.
  • Establish and enforce Permit-to-Work (PTW) systems for high-risk activities, including hot works, electrical works, work at height, confined space, lifting operations, and excavations; verify permit discipline and isolation/LOTO coordination as applicable.
  • Conduct routine site safety walks, inspections, and formal audits; identify unsafe acts/conditions, issue corrective actions, and verify closure through follow-up activities.
  • Monitor contractor HSE compliance, manpower competence, and supervision effectiveness; conduct HSE performance reviews, enforce improvement plans, and escalate repeated non-compliance where required.
  • Lead incident and near-miss reporting, investigation, and root-cause analysis; prepare corrective and preventive action plans (CAPA), track close-out actions, and communicate lessons learned across project teams.
  • Plan and oversee toolbox talks, safety briefings, and awareness campaigns based on observed risk trends, including electrical safety, lifting operations, dropped objects, and housekeeping.
  • Develop and validate emergency response procedures, including fire, medical, evacuation, and emergency preparedness activities; coordinate drills and ensure workforce readiness.
  • Prepare daily, weekly, and monthly HSE reports including inspections, observations, PTW compliance, TRIR/LTI statistics, near-miss reports, and risk trend analysis.
  • Coordinate closely with Site Managers, Project Managers, and QA/QC teams to ensure HSE requirements are integrated into project planning and execution activities.
  • Ensure all HSE records and documentation, including inductions, PTW logs, training records, risk assessments, audit reports, and incident files, are maintained and audit-ready.


Qualifications & Experience:

  • Diploma in  HSE or a related field.
  • Minimum 10 years of construction HSE experience, preferably within large-scale industrial or mission-critical projects involving multiple contractors and fast-track project environments.
  • Strong knowledge of PTW systems, RAMS review, incident investigation, and contractor HSE governance.
  • Professional certifications such as NEBOSH or IOSH are preferred.
  • Additional certifications in incident investigation, auditing, or high-risk work controls are considered an advantage.
  • Strong leadership, communication, reporting, and stakeholder management skills with the ability to enforce compliance and drive continuous HSE improvement on site. 

Al Mohammadiyyah, Saudi Arabia
Project Control Management
Contract

Data Center Design Governance Lead

Position Objective:

The Data Center Design Governance Lead will own the design-review and quality-gate process, ensuring every data center design is independently checked against the requirements, the target Uptime Institute tier, and the applicable mission-critical standards before procurement. Act as the design authority and final technical signatory, keeping critical power, cooling, connectivity, security, and resilience decisions sound and traceable through design assurance before the Engineer, Procure, Construct (EPC) stage. The ideal candidate brings strong mission-critical design-assurance expertise and an understanding of the Middle East operating context.

Job Description & Responsibilities:

  • Manage the design-review and quality-gate process, taking each High-Level Design (HLD) through structured checkpoints before procurement.
  • Verify that every design traces cleanly to the requirements document, and reject any design that departs from what was agreed.
  • Maintain documented independence from design production, reviewing the design team and the external design partner at arm's length.
  • Verify the resilience case through single-line diagrams, redundancy topology, concurrent maintainability, and single-point-of-failure analysis.
  • Review the AC and DC critical power and cooling concepts, including heat-rejection redundancy, equipment selection, and design Power Usage Effectiveness (PUE).
  • Confirm that each site meets its Client-designated target tier (Tier III or Tier IV per site) and complies with applicable standards, including TIA-942, EN 50600, and ASHRAE thermal guidelines.
  • Issue design comments and Non-Conformance Reports (NCR), and track them to verified closure.
  • Provide design-assurance input into the technical specifications and Request for Proposal (RFP) package, and support bid evaluation on compliance.
  • Review the EPC detailed-design and Issued-for-Construction (IFC) submittals against approved intent.
  • Chair the design-change and deviation board, and analyse and disposition all design change requests.
  • Establish the design-side acceptance criteria that feed Level 1 to Level 5 (L1 to L5) commissioning and handover, with L5 as the Integrated Systems Test (IST).
  • Provide technical leadership and guidance to the design and review teams throughout the design lifecycle.

Qualifications & Experience:

  • Bachelor's degree in Electrical or Mechanical Engineering; a Master's in a relevant discipline is an advantage.
  • Minimum 10 to 12 years in data center or mission-critical facility design, including 4 to 5 years in design review, design assurance, or owner's-engineer roles, with at least one Tier III or above facility taken from concept through commissioning.
  • Demonstrated experience taking designs through formal stage gates and holding designers and vendors to a defined quality standard.
  • Strong working knowledge of Uptime Institute tier topology, TIA-942, and EN 50600, applied with sound judgement.
  • Practical command of critical power and cooling MEP systems (UPS, switchgear, generators, DC plant, chillers, and CRAH) sufficient to challenge a design, together with NFPA, IEC, and IEEE fire and electrical standards.
  • Uptime Institute Accredited Tier Designer (ATD) required, or to be obtained within the first three months; TIA-942 Certified Telecommunications Data Center Design Consultant (CTDC) and BICSI Data Center Design Consultant (DCDC) strongly preferred.
  • Chartered Engineer (CEng via IET or IMechE) or Professional Engineer (PE) registration strongly preferred, given the weight of the design-authority sign-off.
  • Strong written and spoken English required; Arabic an advantage. Open to international and Syrian candidates, who must be eligible to work in Syria subject to applicable sanctions compliance (US OFAC, EU, and UN).
  • Awareness of the Syrian operating context is valued, with willingness to travel to data center sites within Syria as required.
Al Mohammadiyyah, Saudi Arabia
Data Center - Governance
Contract

Cost Controller

Position Objective:

Ensure effective cost planning, monitoring, and control across all project phases to maintain alignment with approved budgets. Provide accurate cost reporting, forecasting, and variance analysis to support management decisions. Strengthen financial governance by validating quantities, monitoring expenditures, and ensuring compliance with client and internal financial processes. Enhance cost visibility through structured reporting, dashboards, and data driven insights. Support continuous improvement by analyzing cost trends, productivity, and financial KPIs.

Job Description & Responsibilities:

  • Prepare, monitor, and control project budgets (CAPEX/OPEX) across OSP, ISP, DC, and Exchange domains.
  • Track actual costs, commitments, and forecasts to ensure alignment with approved budgets.
  • Conduct cost variance analysis, trend analysis, and earned value analysis (EVA) to identify deviations and recommend corrective actions.
  • Validate quantities, BOQs, and contractor submissions prior to invoicing to ensure financial accuracy and compliance.
  • Monitor contractor cost performance, productivity, and resource utilization to ensure alignment with contractual and financial expectations.
  • Review and analyze change requests, scope variations, and route modifications to assess financial impact.
  • Prepare monthly, quarterly, and ad‑hoc cost reports for internal management and client stakeholders.
  • Maintain cost databases, dashboards, and financial models using Excel, Power BI, and ERP systems.
  • Support cash flow forecasting and financial planning activities across all project phases.
  • Coordinate with procurement, contracts, material management, and project controls teams to ensure cost alignment and data consistency.
  • Track material costs, warehouse inventory value, and asset capitalization to ensure accurate financial reporting.
  • Ensure compliance with client financial processes, invoicing requirements, and audit standards.
  • Support system updates, data integrity checks, and financial audits to ensure accuracy across ERP/client portals.
  • Identify cost risks, financial gaps, and discrepancies and support mitigation and corrective actions.
  • Provide executive‑level summaries, insights, and recommendations to support strategic decision‑making.
  • Contribute to continuous improvement initiatives by optimizing cost control processes, reporting automation, and financial governance.

Qualifications & Experience:

  • Bachelor’s degree in Engineering, Finance, Accounting, or a related discipline.
  • Minimum 5–8 years of experience in cost control, project controls, or financial management within telecom or infrastructure projects.
  • Strong understanding of CAPEX/OPEX planning, cost control methodologies, and financial reporting.
  • Hands‑on experience with ERP systems, client portals, and financial databases.
  • Proficiency in Power BI, advanced Excel (pivot tables, formulas, data modeling), and data analysis tools.
  • Strong analytical, problem‑solving, and organizational skills with high attention to detail.
  • Excellent communication and presentation skills to convey financial data clearly.
  • Ability to work under pressure, manage multiple priorities, and meet strict deadlines.
  • Experience in telecom OSP/ISP environments is a strong advantage.

 

Al Mohammadiyyah, Saudi Arabia
Project Control Management
Contract

Cybersecurity & Network Security Designer

Position Objective:

Design and develop comprehensive cybersecurity and network security architectures for the Silklink Project telecom infrastructure. Responsible for creating security designs covering network perimeter protection, firewalls, intrusion prevention, DDoS mitigation, network access control, and security operations integration. Ensure all security designs protect the network infrastructure from cyber threats, comply with applicable security standards, and align with the overall network architecture strategy.

Job Description & Responsibilities:

  • Design end-to-end network security architectures including firewall zones, DMZ, and multi-layered security perimeters.
  • Develop HLD and LLD for all security platforms, network security controls, and integration touchpoints.
  • Define security baseline standards, device hardening guidelines, and access control policies.
  • Design network segmentation strategies and zero-trust network design principles.
  • Ensure security architecture alignment with overall core, transport, and access network designs.
  • Design firewall policy frameworks, rule sets, and network access control list (ACL) architectures.
  • Define security zone models, inter-zone communication policies, and service access control designs.
  • Design network access control (NAC) and identity-based security enforcement models.
  • Develop VPN and encrypted tunneling design models for management and operations traffic.
  • Design DDoS protection and traffic scrubbing solutions at the IGW and internet-facing network layers.
  • Develop DDoS detection, classification, and mitigation strategy designs.
  • Define traffic rate-limiting, blackholing, and diversion mechanisms for volumetric attack mitigation.
  • Coordinate DDoS protection architecture integration with international carriers and upstream providers.
  • Design Intrusion Prevention System (IPS) and Intrusion Detection System (IDS) deployment architectures.
  • Define threat detection rules, signature management, and behavioral anomaly detection strategies.
  • Develop placement strategy for inline and out-of-band security monitoring sensors.
  • Design SIEM integration and security logging, monitoring, and alerting architectures.
  • Define security event correlation models, log aggregation strategies, and incident response workflows.
  • Design security telemetry and NetFlow-based threat intelligence collection architectures.
  • Ensure all security designs comply with ISO 27001, NIST Cybersecurity Framework, and telecom security standards.
  • Conduct security risk assessments and threat modeling exercises for all network design domains.
  • Develop security compliance matrices and validation frameworks for vendor design submissions.
  • Document security design rationale, threat models, and risk mitigation approaches.

Qualifications & Experience:

  • Bachelor's or Master of Engineering in Cybersecurity, Telecommunications, or Computer Science.
  • Minimum 8 years of experience in network security architecture design.
  • Strong knowledge of firewall platforms, IPS/IDS, DDoS protection, and zero-trust frameworks.
  • Experience with security design for telecom and carrier-grade network environments.
  • Multi-vendor experience with leading security vendors (Cisco, Palo Alto, Juniper, Fortinet).
  • Professional security certifications (CISSP, CCIE Security, or equivalent) are highly desirable.
  • Good communication, documentation, and presentation skills.
Al Mohammadiyyah, Saudi Arabia
Core - Design
Full time

Asset Management SME

Position Objective:

Act as the technical authority for telecom asset identification and asset lifecycle management standards. Define and govern asset data requirements, survey standards, lifecycle governance processes, reconciliation methodologies, and quality controls across telecom network and site assets to ensure accurate, standardized, and audit-ready asset information.


Job Description & Responsibilities:

  • Serve as the Subject Matter Expert (SME) for telecom asset management, asset identification, lifecycle status management, and asset data governance.
  • Define and enforce asset management standards, including mandatory asset attributes, naming conventions, tagging methodologies, serial/model capture standards, location hierarchy, evidence requirements, and exception handling processes.
  • Provide technical guidance for the identification and classification of telecom and datacenter/network equipment, including chassis, shelves, cards, modules, optics, power systems, racks, and related infrastructure assets.
  • Lead quality assurance and quality control activities for asset survey outputs through sampling reviews, peer validation, discrepancy analysis, reconciliation readiness checks, and corrective action tracking.
  • Coordinate with field survey teams, site operations, engineering, inventory specialists, asset owners, vendors, procurement, finance, and operations stakeholders to ensure alignment of asset information and lifecycle records.
  • Define and maintain reconciliation logic between physical survey findings, CMDB records, inventory databases, ERP asset registers, purchase records, and operational systems.
  • Support lifecycle governance processes, including asset creation, movement, assignment, transfer, decommissioning, retirement, disposal, and evidence retention management.
  • Prepare and monitor asset management KPIs, exception reports, reconciliation reports, data quality dashboards, and continuous improvement initiatives.
  • Ensure compliance with company asset governance standards, site regulations, safety requirements, and operational procedures.
  • Support audit activities and provide technical clarification related to asset records, discrepancies, and lifecycle documentation.
  • Drive continuous improvement initiatives related to telecom asset governance, reconciliation accuracy, operational efficiency, and data quality management.
  • Collaborate closely with planning, rollout, engineering, operations, and vendor management teams to maintain accurate and reliable asset data across all systems.


Qualifications & Experience:

  • Bachelor’s degree in Telecommunications, Information Technology, Engineering, or equivalent.
  • 8–12+ years of experience in telecom asset management, network audit, physical inventory management, CMDB administration, ITAM, DCIM, OSS inventory systems, or infrastructure lifecycle management.
  • Strong technical expertise in identifying telecom and datacenter/network equipment by vendor, model, chassis, module, card, serial number, labels, and location attributes.
  • Proven experience in developing asset survey standards, reconciliation methodologies, lifecycle governance frameworks, and data quality controls.
  • Hands-on experience with physical asset surveys, barcode/RFID scanning tools, structured checklists, reconciliation datasets, and asset validation processes.
  • Strong analytical, documentation, reporting, and problem-solving skills with close attention to detail and governance compliance.
  • Ability to manage multiple stakeholders and communicate effectively with both technical and non-technical teams.
  • Experience working in telecom operations, network infrastructure environments, or large-scale telecom projects is highly preferred.
  • Ability to work under pressure while maintaining data accuracy, governance standards, and delivery timelines.
  • Arabic and English language proficiency is mandatory.
  • ISO 55000 / ISO 55001 Awareness or Certification preferred.
  • ITIL Foundation Certification preferred.
  • Certified Hardware Asset Management Professional (CHAMP) or equivalent certification preferred. 
Al Mohammadiyyah, Saudi Arabia
Asset Management
Contract

HSE Specialist (OSP / DC / Exchange)

Position Objective:

The HSE Specialist is responsible for implementing and monitoring Health, Safety, and Environmental management systems across OSP, Data Centre, and Exchange Building construction and commissioning activities within the programme. The role ensures that all operations are conducted in compliance with the project HSE Management Plan, applicable local regulations, and internationally recognised safety standards, with the primary aim of achieving zero harm to personnel, the environment, and third parties.

Job Description & Responsibilities:

  • Implement, monitor, and enforce the project HSE Management Plan, Site Safety Rules, and Method Statements across all OSP, data centre, and exchange building construction and commissioning activities.
  • Conduct daily site safety inspections and hazard identification walks across all work fronts, documenting findings, issuing safety observations, and verifying corrective actions through to close-out.
  • Review and approve contractor and sub-contractor HSE documentation before activity commencement, including Risk Assessments, Method Statements (RAMS), Permit to Work (PTW) requests, and toolbox talk records.
  • Manage the Permit to Work system for high-risk activities including working at height, confined space entry, hot work, and mechanical lifts.
  • Lead and conduct incident investigations for all accidents, near-misses, and dangerous occurrences, completing root cause analysis (RCA), issuing corrective and preventive action (CAPA) reports, and communicating lessons learned across all work fronts.
  • Deliver HSE induction sessions for all new personnel arriving on site, ensuring compliance with minimum training and competency requirements before site access is granted.
  • Monitor contractor compliance with emergency response procedures, first aid provisions, fire prevention measures, and environmental controls.
  • Compile and submit weekly and monthly HSE performance reports to the Senior Project Manager, including leading and lagging indicators, manhours worked, near-miss frequency rate (NMFR), total recordable incident rate (TRIR), and HSE observation counts.
  • Coordinate with client and authority HSE representatives during site inspections, audits, and regulatory visits.
  • Always maintain site safety notice boards, safety signage, emergency contact information, and evacuation master points in current and compliant condition.
  • Monitor and enforce environmental compliance including protection of existing utilities, cable routes, ground disturbance permits, and waste disposal procedures during OSP civil works.
  • Support the implementation of COSHH controls for hazardous materials used on site including UPS battery electrolytes, refrigerants, diesel fuel, and construction chemicals.
  • Conduct periodic HSE audits of contractor safety management systems and issue formal audit reports with graded findings.

Qualifications & Experience:

  • Bachelor’s degree in occupational health and safety, Engineering, or a related discipline.
  • Minimum 5 years of HSE site experience on large construction or infrastructure projects, with at least 2 years on data centre, telecom, or mission-critical facility projects.
  • NEBOSH International General Certificate (IGC) as a minimum; NEBOSH International Diploma or equivalent is preferred.
  • Strong knowledge of international HSE standards and frameworks including ISO 45001, ISO 14001, and applicable local regulatory requirements.
  • Demonstrated experience administering Permit to Work systems, conducting RAMS reviews, and leading incident investigations with formal root cause analysis.
  • Experience with environmental management controls for civil construction including OSP trenching, cable laying, and reinstatement activities.
  • Proficiency in HSE reporting platforms and ability to produce professional, data-driven HSE performance reports.
  • IOSH membership or equivalent professional HSE body membership is desirable.
  • Full professional proficiency in Arabic is required; a working knowledge of English is an advantage for producing required reports and delivering sessions.


Al Mohammadiyyah, Saudi Arabia
Data Center - Site Management
Contract

Technical Support Engineer

Position Objectives:

The Technical Support Engineer will provide technical, application, and operational support for the Bonya platform during project delivery, testing, rollout, and post-go-live stabilisation. The role will support users, investigate incidents, assist with configuration, monitor platform behaviour, coordinate with development and infrastructure teams, and help ensure smooth adoption of the system.


Job Description and Responsibilities

  • Provide first-level and second-level support for Bonya users during UAT, pilot, rollout, and production stabilisation.
  • Log, triage, investigate, assign, and track incidents, service requests, defects, and user queries.
  • Support user access, role assignment, password/SSO issues, workflow issues, and configuration-related support requests.
  • Reproduce reported defects and provide clear technical analysis to developers and testers.
  • Monitor application behaviour, system logs, job failures, integration errors, and performance issues.
  • Support data import/export activities, report generation, user administration, and routine operational tasks.
  • Assist with deployment validation, smoke testing, release verification, and environment checks.
  • Prepare support guides, FAQs, knowledge base articles, and user support documentation.
  • Participate in hypercare and post-go-live support.
  • Escalate issues to infrastructure, development, database, integration, or security teams as required.


Qualification and Required Skills

  • Diploma or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
  • 3+ years of experience in application support, technical support, systems support, or service desk escalation roles.
  • ITIL Foundation or equivalent service management certification is desirable. 
  • Experience supporting ERP, CRM, workflow, service management, or custom enterprise applications. 
  • Experience with Odoo or similar enterprise platforms is desirable. 
  • Basic understanding of Linux, PostgreSQL, web applications, APIs, logs, user roles, and access control.  
  • Experience working with ticketing tools, incident management processes, and SLA-based support. 
  • Experience supporting UAT, go-live, and hypercare activities is advantageous.


Al Mohammadiyyah, Saudi Arabia
Infrastructure Delivery Mgt Platform (Bonya)
Contract

Operations Manager

Position Objective


Norconsult Telematics is seeking an experienced Operations Manager to lead the design, implementation, and governance of the operational model for a new greenfield wholesale telecommunications infrastructure operator. This strategic leadership role will be responsible for defining the Target Operating Model (TOM), Operations Readiness Framework, Managed Services Strategy, and operational governance required to successfully launch and operate a carrier-grade telecommunications network. Following commercial launch, the successful candidate will oversee Managed Service Provider (MSP) performance, operational excellence, regulatory compliance, and continual service improvement. The role covers a complex telecommunications environment comprising Fiber Networks, DWDM, IP/MPLS Core, Subsea Cable Landing Stations (CLS), Internet Exchange Points (IXP), Technical Facilities, Cybersecurity Operations, and OSS/BSS platforms.


Job Description & Responsibilities


  • Lead the development and implementation of the end-to-end Target Operating Model (TOM) across Network Operations, Security Operations, Technical Operations, Field Services, Subsea Cable Landing Stations (CLS), Internet Exchange Points (IXP), Technical Facilities, and Cybersecurity Operations.
  • Design the operational framework covering NOC, SOC, ITOC, L1/L2/L3 support, field maintenance, spare parts management, escalation procedures, shift operations, governance structures, and vendor responsibilities.
  • Develop and implement comprehensive Operations Readiness and Day-1 launch plans, ensuring people, processes, technology, operational tools, facilities, and vendors are fully prepared for commercial service activation.
  • Define and govern Operational Acceptance Testing (OAT), readiness milestones, launch gates, Hypercare activities, Disaster Recovery (DR), Business Continuity (BC), and operational simulations.
  • Develop the Managed Services sourcing strategy, define insourcing and outsourcing boundaries, support RFP/RFI preparation, vendor evaluation, contract negotiations, and transition to Managed Service Providers (MSPs).
  • Establish governance frameworks for MSP performance, contract compliance, service quality, operational reporting, and continual service improvement.
  • Define and implement operational performance frameworks including KPIs, Quality of Service (QoS), Quality of Experience (QoE), Key Quality Indicators (KQIs), Customer Satisfaction (CSAT), Service Level Agreements (SLAs), and Operational Level Agreements (OLAs).
  • Oversee OSS/BSS operational tooling requirements, integration, operational acceptance, and service readiness across all technology domains.
  • Ensure compliance with telecommunications regulations, cybersecurity requirements, and industry standards including ISO, IEC, ITIL, and National Cybersecurity Authority (NCA) frameworks.
  • Lead operational governance meetings, executive reporting, and strategic performance reviews with internal stakeholders, customers, vendors, and senior management.
  • Drive continuous operational improvement through performance analysis, operational benchmarking, automation initiatives, and service optimization.
  • Support carrier peering, international interconnection, Internet Exchange Point (IXP) operations, and wholesale service delivery readiness.


Key Deliverables


  • Target Operating Model (TOM)
  • Operations Readiness Framework & Plan
  • Managed Services Strategy
  • MSP Governance Framework
  • Operational Acceptance Testing (OAT) Programme
  • Hypercare & Stabilisation Plan
  • Operational KPI, QoS, QoE & KQI Framework
  • SLA & OLA Governance Model
  • Disaster Recovery & Business Continuity Framework
  • Executive Operations Dashboards & Governance Reports


Qualifications & Experience


  • Bachelor's degree in Telecommunications Engineering, Electrical Engineering, Computer Science, Information Technology, Business Administration, or a related discipline.
  • Minimum 15 years of experience in telecommunications operations, service delivery, or network transformation programmes.
  • At least 5 years in a senior leadership role responsible for operations readiness, managed services, network operations, or operational transformation.
  • Proven experience designing Target Operating Models (TOM) and Operations Readiness frameworks for greenfield or large-scale telecommunications infrastructure projects.
  • Strong experience managing carrier-grade Fiber Networks, DWDM, IP/MPLS Core, OSS/BSS platforms, Internet Exchange Points (IXP), Subsea Cable Landing Stations (CLS), Technical Facilities, and Cybersecurity Operations.
  • Demonstrated experience defining and governing Managed Service Provider (MSP) contracts, operational performance, vendor management, and service governance.
  • Experience leading operational acceptance, service transition, Hypercare, and operational stabilisation activities.
  • Strong understanding of ITIL Service Management, operational governance, service assurance, performance management, and continual service improvement.
  • Excellent leadership, stakeholder management, communication, negotiation, and presentation skills.
  • Experience working with telecom operators, wholesale carriers, system integrators, or large-scale national telecommunications infrastructure programmes is highly desirable.
  • Professional certifications such as PMP, ITIL, PRINCE2, TOGAF, CCNP, CCIE, CISSP, or equivalent will be an advantage.​


Al Mohammadiyyah, Saudi Arabia
Operations
Contract

Network Operations Center (NOC) SME

Position Objective:

Provide deep technical expertise to support the design of the NOC operating model across network, IT, and IXP domains; develop detailed monitoring and L1 support specifications; and validate technical readiness ahead of Day-1 launch. Post-launch, the role transitions to providing technical oversight of the MSP NOC function.

Job Description & Responsibilities:

  • Develop detailed monitoring specifications and L1 support procedures for all domains — network (fiber/DWDM, IP/MPLS, subsea CLS), IT infrastructure (ITOC), and IXP (route server, peering links, BGP status).
  • Define alarm threshold requirements, correlation rules, and event prioritization criteria across all monitored domains.
  • Develop OSS, NMS, EMS, and IT monitoring platform technical requirements and support tool selection and configuration validation.
  • Define KPI measurement methodology for NOC operational KPIs.
  • Develop NOC runbooks and technical procedures for common fault scenarios and escalation triggers across all domains.
  • Support the NOC Lead in defining skills requirements, training content, and readiness simulations.
  • Develop detailed monitoring specifications and L1 support procedures for IXP.
  • Support acceptance testing of NOC tooling and validate readiness against defined criteria.
  • Contribute to OAT (Operational Acceptance Testing) by validating NOC tooling, monitoring accuracy, and procedure readiness.

Post-Launch Governance:

  • Review MSP NMS alarm configurations and validate adherence to agreed SLA/QoS thresholds.
  • Assess technical accuracy of MSP NOC runbook updates and procedure changes.
  • Support NOC governance reviews with technical analysis of monitoring gaps and false alarm trends.
  • Identify threshold or configuration gaps and recommend updates.
  • Develop carrier peering and interconnection monitoring procedures for international exchange points.

Qualifications & Experience:

  • Minimum 8 years in telecommunications NOC operations with hands-on monitoring experience.
  • Deep technical knowledge of network and IT monitoring, fault management, and IXP operations.
  • Technical expertise across some of fiber/DWDM, IP/MPLS, IT infrastructure, subsea, or IXP.
  • Experience and ability to develop monitoring specifications, alarm frameworks, and NOC runbooks across converged network and IT environments.
  • Familiarity with NMS/EMS platforms, IT monitoring tools, and network management systems.
  • Experience in a wholesale or carrier environment is advantageous.
  • Strong written and verbal communication in English; Arabic is an advantage.


Al Mohammadiyyah, Saudi Arabia
Operations
Contract

Procurement Specialist

Position Objectives

Supports the execution of procurement activities in the telecom industry or fiber rollout, ensuring timely sourcing, purchasing, and delivery of materials and services in accordance with approved procedures, budgets, and technical requirements 

Job Description and Responsibilities

  • Manage the end-to-end procurement process for assigned categories, from requisition to purchase order and delivery tracking
  • Conduct supplier research, sourcing, and competitive tendering to achieve best value and fit-for-purpose solutions
  • Negotiate commercial terms, pricing, and service levels with suppliers to secure favorable agreements
  • Prepare, review, and administer contracts and procurement documentation in line with policy
  • Evaluate supplier performance and implement corrective actions where necessary
  • Collaborate with internal stakeholders to define specifications, forecast demand, and plan procurement activities
  • Analyse spend data to identify cost-saving and consolidation opportunities and report on procurement metrics
  • Ensure procurement activities comply with internal controls, legal requirements, and ethical sourcing standards
  • Raise and manage purchase orders and monitor delivery schedules to ensure timely receipt of goods and services
  • Maintain accurate supplier records and procurement files for audit and reporting purposes
  • Assist in supplier risk assessments and business continuity planning for critical suppliers
  • Participate in procurement projects and continuous improvement initiatives to streamline processes
  • Provide guidance and training to stakeholders on procurement policies and standard operating procedures
  • Ensure supplier registration and qualification
  • Manage the tendering process by liaising with all stakeholders to ensure the development of tender documents (RFI/RFP/RFQ)
  • Liaise with the Legal Department for drafting, reviewing, and approving contracts
  • Report daily/weekly to the Technical Procurement Lead on progress, achievements, and issues
  • Respond to email inquiries from internal departments
  • Assist with the preparation of processes and procedures relevant to procurement activities
  • Follow up with stakeholders to complete tasks and approvals within SLA; escalate as per the escalation matrix
  • Perform other related duties as assigned

Qualifications and Required Skills

  • Bachelor's degree in Business, Supply Chain Management, Finance, or a related discipline
  • Minimum 5 years of experience in procurement, purchasing, or a similar role within a Telecom Operator environment
  • CIPS certification is preferable
  • Knowledge of procurement processes, contract management, and supplier selection practices
  • Strong negotiation and commercial awareness with a focus on achieving value for money
  • Good numerical and analytical skills to interpret spend data and prepare procurement reports
  • Excellent communication and stakeholder management skills for cross-functional engagement
  • Ability to prioritize workload and manage multiple procurements under time constraints
  • Problem-solving skills with the ability to resolve supplier or procurement issues promptly
  • Familiarity with contract terms, basic commercial law principles, and procurement ethics
  • Ability to work with a diverse range of stakeholders at all levels of the business
  • Reliability, teamwork, and professionalism towards co-workers and end customers
  • High-level proficiency in Microsoft Office Excel, PowerPoint, and Power BI
  • Results-oriented and driven to innovate in a flexible environment
  • Resourceful self-starter with initiative to learn new skills
  • F​luency in Arabic and English (reading and writing)
Al Mohammadiyyah, Saudi Arabia
Technical Procurement

Chief Financial Officer

Position Objective:

Norconsult Telematics is seeking a highly experienced and commercially driven Chief Financial Officer to join our executive leadership team. This is a strategic role responsible for leading the company's financial vision, governance, planning, reporting, and performance management across multiple countries and business operations. The successful candidate will play a key role in supporting the CEO and senior leadership team in achieving the company's growth objectives while ensuring financial stability, regulatory compliance, and operational excellence.

Job Description & Responsibilities:

  • Oversee all financial functions including accounting, budgeting, treasury, taxation, audit, and financial reporting.
  • Develop and execute long-term financial strategies aligned with business objectives.
  • Manage cash flow, working capital, banking relationships, debt facilities, and investment activities.
  • Provide strategic financial guidance to the CEO, executive management, and Board of Directors.
  • Lead budgeting, forecasting, financial modelling, and performance analysis activities.
  • Ensure compliance with all applicable financial regulations, standards, and internal governance requirements.
  • Support mergers, acquisitions, partnerships, joint ventures, and other strategic initiatives.
  • Drive financial discipline and profitability across multiple business units and countries.
  • Lead, mentor, and develop a high-performing finance organization.
  • Support commercial negotiations, contract reviews, pricing strategies, and business planning activities.
  1. Qualifications & Experience:
  • Bachelor's Degree in Finance, Accounting, Business Administration, or related discipline.
  • MBA or Master's Degree in Finance, Accounting, Business Administration, or a related discipline is preferred.
  • Minimum 20 years of progressive finance experience, including at least 10 years in senior finance leadership roles and 5 years serving as CFO, Finance Director, or equivalent executive finance position.
  • Professional qualification such as CPA, CMA, ACCA, ACA, or CGMA is required. CFA and MBA qualifications are considered advantageous.
  • Demonstrated experience serving as Chief Financial Officer or Finance Director role for organizations with large annual revenues and operations across multiple countries.
  • Proven track record in managing financial operations for project-based businesses involving complex contract structures, large-scale cash flow management, project profitability analysis, and international financial reporting requirements.
  • Strong experience in multinational and technology-driven organizations.
  • Experience within telecommunications, engineering, technology, consulting, infrastructure, or project-based businesses is highly desirable.
  • Extensive knowledge of corporate finance, treasury management, budgeting, forecasting, and financial planning.
  • Experience working within the GCC/MENA region.
  • Strong understanding of international finance and cross-border operations.
  • Advanced analytical, strategic thinking, and decision-making capabilities.
  • Strong stakeholder management and leadership skills with the ability to influence executive management and boards.
  • Experience with ERP systems, business intelligence tools, and financial modelling.
  • Fluency in English and Arabic is mandatory


Al Mohammadiyyah, Saudi Arabia
Finance
Contract
About us

We are a team of passionate people whose goal is to improve everyone's life through disruptive products. We build great products to solve your business problems.