ELV & Low Current Engineer - Construction Supervision Consultant

3 open positions

Position Objective:

The Low Current Engineer supervises the Contractor's extra-low-voltage (ELV) systems across off-site manufacturing and on-site installation. The role reviews and approves the detailed design, drawings and submittals, witnesses testing and commissioning, and accepts the works against the project requirements, specifications and Saudi codes, before the PMC's final approval.

Job Description & Responsibilities:

Key responsibilities of the ELV & Low Current Engineer on the modular building construction supervision team:

  • Review and approve the ELV detailed design and Issued-For-Construction (IFC) drawings from the Designer or the design-build Contractor, together with the Contractor's shop drawings and as-built drawings.
  • Review and approve the Contractor's method statements (MS), material approval requests (MAR), inspection and test plans (ITP) and prequalification documents (PQD) for ELV subcontractors, before work or procurement starts.
  • Supervise and inspect ELV works in the factory for the off-site modules and on site for infrastructure and module erection.
  • Respond to the Contractor's material inspection requests (MIR) and work inspection requests (WIR) at the agreed hold and witness points, checking certificates and submittals against approved data before anything is built into the works.
  • Verify that ELV installations follow the approved design, project specifications, manufacturer requirements, and SBC 801 for fire and SBC 1101 for energy.
  • Witness the Factory Acceptance Test (FAT) of ELV equipment and panels at the factory, then the Site Acceptance Test (SAT) once the systems are installed and integrated on site.
  • Witness and verify testing and commissioning across CCTV, access control, building management systems (BMS), fire alarm, public address, structured cabling, intrusion detection, audio-visual (AV), master clock and IPTV, with strong depth in several of these systems.
  • Run the integrated cause-and-effect and matrix verification, confirming the fire alarm correctly drives access control, BMS, lifts and public address under each scenario.
  • Verify the IP network, head-end and server-room build, including racks, power, cooling and labelling, before the systems go live.
  • Raise Site Observation Reports (SORs) and Non-Conformance Reports (NCRs) where work fails specification, track each to verified close-out, and coordinate ELV interfaces with the electrical, mechanical and fire-protection disciplines, supporting the Civil Defense and SALAMA final inspection.
  • Review the Contractor's ELV quantities and payment applications as the first check before the PMC, verify the as-built records, configuration backups, warranties, operation manuals and the handover spare-parts schedule, confirm operator training is delivered, and provide daily, weekly and monthly input to the Project Manager.

Qualifications & Experience:

  • An accredited bachelor's degree in electrical or communications engineering, with registration or eligibility with the Saudi Council of Engineers (SCE); Professional Engineer (PE) accreditation is preferred.
  • Minimum 8 years supervising and witnessing testing and commissioning across ELV systems, with strong depth in several of CCTV, access control, building management systems, fire alarm, public address and structured cabling. An ELV-exclusive career is not required; electrical engineers with genuine ELV depth are welcome.
  • Sound knowledge of ELV standards and life-safety requirements, including fire alarm and public-address compliance with SBC 801 and the Civil Defense rules.
  • Practical command of the submittal and inspection workflow: method statements, material and work inspection requests, inspection and test plans, and prequalification documents.
  • Familiar with testing interfaces and commissioning methodologies, fluent with mainstream project and supervision systems (for example Primavera P6, Aconex and AutoCAD), and quick to adopt the Consultant's in-house systems.
  • Experience on modular, prefabricated or precast construction or Design for Manufacture and Assembly (DfMA) programs is an advantage.
  • Saudi or Gulf (GCC) construction-supervision experience and familiarity with Civil Defense / SALAMA and the Saudi Building Code (SBC) are highly preferred.
  • Good written and spoken English for inspection records and reporting; Arabic is an advantage.
  • Open to international and Saudi candidates, who must be legally eligible to work in Saudi Arabia. The role is based across multiple cities in the Kingdom, and some travel may be required.
Al Mohammadiyyah, Saudi Arabia
CSC
Contract

Architectural Engineer (Off-site Factory) - Construction Supervision Consultant

3 open positions

Position Objective:

The Architectural Engineer (Off-site / Factory) supervises the Contractor's architectural and finishing works during off-site manufacturing at the module factory. The role reviews and approves the detailed design, drawings, samples and workmanship for the factory-built architecture and finishes against the project requirements, specifications and Saudi codes, and clears each module before it ships, ahead of the PMC's final approval.

Job Description & Responsibilities:

Key responsibilities of the Architectural Engineer (Off-site Factory) on the modular building construction supervision team:

  • Review and approve the architectural detailed design and Issued-For-Construction (IFC) drawings as they apply to factory production, together with the Contractor's shop drawings, material samples and as-built records for the modules.
  • Review and approve the Contractor's method statements (MS), material approval requests (MAR) and inspection and test plans (ITP) for the factory architectural and finishing works, before production or procurement starts.
  • Supervise the architectural and finishing works on the factory production line, including partitions, ceilings, flooring, joinery, doors and ironmongery, wall finishes, painting and the internal fit-out built into each module.
  • Inspect first-article modules and confirm the repeatable quality of the standardised, manufacture-and-assembly design across the production run.
  • Inspect mock-ups, materials and samples in the factory, and accept or reject them against the approved specifications and samples.
  • Respond to the Contractor's material inspection requests (MIR) and work inspection requests (WIR) at the agreed factory hold and witness points, approving compliant work or returning it for rectification.
  • Treat passive fire protection built in the factory, including fire-rated partitions, fire-stopping and rated doorsets, as a hold point before it is concealed.
  • Witness the architectural scope of the Factory Acceptance Test (FAT) and confirm each module is complete, protected and ready for transport before it ships to site.
  • Coordinate the factory architectural interface with the structural and MEP works, and hand over the module status and any open items to the on-site Architectural Engineer.
  • Raise Site Observation Reports (SORs) and Non-Conformance Reports (NCRs), track them to verified close-out, and review the Contractor's factory finishing quantities and payment applications as the first check before the PMC.

Qualifications & Experience:

  • An accredited bachelor's degree in architectural engineering, with registration or eligibility with the Saudi Council of Engineers (SCE); Professional Engineer (PE) accreditation is preferred.
  • Minimum 8 years in architectural and building finishing supervision, with experience in a manufacturing, off-site or modular production environment.
  • Sound knowledge of finishing trades, fit-out, material and mock-up acceptance, passive fire protection, Saudi codes and applicable international standards.
  • Practical command of the submittal and inspection workflow: method statements, material and work inspection requests, inspection and test plans, and Non-Conformance Reports.
  • Fluent with mainstream project and supervision systems (for example Primavera P6, Aconex and AutoCAD), and quick to adopt the Consultant's in-house systems.
  • Experience on modular, prefabricated or precast construction or Design for Manufacture and Assembly (DfMA) programs, and a LEED or Mostadam accreditation, are advantages.
  • Saudi or Gulf (GCC) supervision experience and familiarity with the Saudi Building Code (SBC) are highly preferred.
  • Good written and spoken English for review records and reporting; Arabic is an advantage.
  • Open to international and Saudi candidates, who must be legally eligible to work in Saudi Arabia. The role is based at the module factory, with travel to site as required.
Al Mohammadiyyah, Saudi Arabia
CSC
Contract

Architectural Engineer (On-site) - Construction Supervision Consultant

3 open positions

Position Objective:

The Architectural Engineer (On-site) supervises the Contractor's architectural and finishing works on site, from module installation through building envelope close-up to final finishes. The role reviews and approves the detailed design, drawings, submittals and workmanship against the project requirements, specifications and Saudi codes, before the PMC's final approval.

Job Description & Responsibilities:

Key responsibilities of the Architectural Engineer (On-site) on the modular building construction supervision team:

  • Review and approve the architectural detailed design and Issued-For-Construction (IFC) drawings for the on-site works, together with the Contractor's shop drawings and as-built drawings.
  • Review and approve the Contractor's method statements (MS), material approval requests (MAR) and inspection and test plans (ITP) for the on-site architectural and finishing works, before work or procurement starts.
  • Receive the modules on site, check them for transport and handling damage against the factory records, and direct the Contractor's rectification before installation proceeds.
  • Supervise module setting and installation, the inter-module fire, acoustic and weather joints, building envelope close-up, external finishes and the on-site make-good and final fit-out.
  • Confirm the on-site architecture ties into the infrastructure, foundations, earthworks, logistics and external works.
  • Respond to the Contractor's material inspection requests (MIR) and work inspection requests (WIR) at the agreed site hold and witness points, approving compliant work or returning it for rectification.
  • Treat the inter-module fire-stopping and the building weatherline as hold points before they are concealed or closed.
  • Witness building-envelope and water-tightness testing on site, and witness the architectural scope of the Site Acceptance Test (SAT) once each module is installed.
  • Raise Site Observation Reports (SORs) and Non-Conformance Reports (NCRs), track them to verified close-out, and keep the on-site architectural punch list for the assigned areas.
  • Review the Contractor's on-site finishing quantities and payment applications as the first check before the PMC, and support testing, commissioning and handover with complete as-built and inspection records.

Qualifications & Experience:

  • An accredited bachelor's degree in architectural engineering, with registration or eligibility with the Saudi Council of Engineers (SCE); Professional Engineer (PE) accreditation is preferred.
  • Minimum 8 years in site-based architectural and building finishing supervision, including building envelope and installation works.
  • Sound knowledge of building envelope, finishing trades, waterproofing, material and mock-up acceptance, Saudi codes and applicable international standards.
  • Practical command of the submittal and inspection workflow: method statements, material and work inspection requests, inspection and test plans, and Non-Conformance Reports.
  • Fluent with mainstream project and supervision systems (for example Primavera P6, Aconex and AutoCAD), and quick to adopt the Consultant's in-house systems.
  • Experience on modular, prefabricated or precast construction or Design for Manufacture and Assembly (DfMA) programs, and a LEED or Mostadam accreditation, are advantages.
  • Saudi or Gulf (GCC) supervision experience and familiarity with the Saudi Building Code (SBC) are highly preferred.
  • Good written and spoken English for review records and reporting; Arabic is an advantage.
  • Open to international and Saudi candidates, who must be legally eligible to work in Saudi Arabia. The role is based on site, across multiple cities in the Kingdom, and some travel may be required.
Al Mohammadiyyah, Saudi Arabia
CSC
Contract

Openshift Engineer

3 open positions

Position Objective

The OpenShift Engineer is responsible for the design, deployment, administration, configuration, maintenance, automation, and lifecycle management of Red Hat OpenShift environments. The role involves ensuring platform availability, scalability, performance, and security while collaborating closely with internal teams, vendors, and application owners to support enterprise containerized workloads and infrastructure operations.


Job Description & Responsibilities

  • Design, implement, configure, and maintain OpenShift environments across bare-metal and virtualized platforms in alignment with business and technical requirements.
  • Administer and support Kubernetes and OpenShift clusters, ensuring high availability, scalability, and operational stability.
  • Perform cluster lifecycle management activities including installation, upgrades, patching, scaling, backup, recovery, and decommissioning.
  • Troubleshoot and resolve platform, container, infrastructure, and application-related issues within OpenShift environments.
  • Automate platform provisioning, deployment, and operational tasks using Ansible, GitOps, ArgoCD, and CI/CD pipelines.
  • Integrate OpenShift platforms with enterprise networking components including Load Balancers, DNS, Ingress Controllers, Firewalls, and MetalLB.
  • Configure and manage storage integrations including SAN, NFS, Ceph, and OpenShift Data Foundation (ODF).
  • Implement and maintain platform security and compliance controls including RBAC, IAM, image security, vulnerability management, and secrets management.
  • Monitor platform health, capacity, and performance using enterprise monitoring and logging tools such as Prometheus, Grafana, Splunk, and ELK Stack.
  • Collaborate with application, infrastructure, security, and network teams to support onboarding, deployment, and operational activities.
  • Develop and maintain architecture documentation, operational procedures, technical standards, and runbooks.
  • Provide technical guidance and operational support to internal teams and stakeholders.
  • Ensure compliance with enterprise IT standards, operational policies, and best practices.


Qualifications & Experience:

  • Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field.
  • Minimum 5+ years of hands-on experience in administering and supporting Red Hat OpenShift environments.
  • Strong understanding of Kubernetes concepts including Pods, Deployments, Services, Ingress, Operators, and Namespaces.
  • Strong experience with Linux system administration and troubleshooting.
  • Good knowledge of container technologies and container orchestration platforms.
  • Experience with automation and scripting tools such as Ansible, Shell Scripting, or Python.
  • Experience with GitOps, ArgoCD, and CI/CD pipeline integration.
  • Strong understanding of networking fundamentals including DNS, Load Balancers, Firewalls, and Ingress Controllers.
  • Knowledge of enterprise storage technologies including SAN, NFS, Ceph, and ODF.
  • Experience with monitoring and logging tools such as Prometheus, Grafana, Splunk, and ELK Stack.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Good communication, coordination, and technical documentation skills.
Al Mohammadiyyah, Saudi Arabia
Cloud
Full time

OpenShift Senior Engineer

Position Objective

The OpenShift Senior Engineer is responsible for the design, deployment, administration, configuration, maintenance, automation, and lifecycle management of Red Hat OpenShift environments. The role involves ensuring platform availability, scalability, performance, and security while collaborating closely with internal teams, vendors, and application owners to support enterprise containerized workloads and infrastructure operations.


Job Description & Responsibilities

  • Design, implement, configure, and maintain OpenShift environments across bare-metal and virtualized platforms in alignment with business and technical requirements.
  • Administer and support Kubernetes and OpenShift clusters, ensuring high availability, scalability, and operational stability.
  • Perform cluster lifecycle management activities including installation, upgrades, patching, scaling, backup, recovery, and decommissioning.
  • Troubleshoot and resolve platform, container, infrastructure, and application-related issues within OpenShift environments.
  • Automate platform provisioning, deployment, and operational tasks using Ansible, GitOps, ArgoCD, and CI/CD pipelines.
  • Integrate OpenShift platforms with enterprise networking components including Load Balancers, DNS, Ingress Controllers, Firewalls, and MetalLB.
  • Configure and manage storage integrations including SAN, NFS, Ceph, and OpenShift Data Foundation (ODF).
  • Implement and maintain platform security and compliance controls including RBAC, IAM, image security, vulnerability management, and secrets management.
  • Monitor platform health, capacity, and performance using enterprise monitoring and logging tools such as Prometheus, Grafana, Splunk, and ELK Stack.
  • Collaborate with application, infrastructure, security, and network teams to support onboarding, deployment, and operational activities.
  • Develop and maintain architecture documentation, operational procedures, technical standards, and runbooks.
  • Provide technical guidance and operational support to internal teams and stakeholders.
  • Ensure compliance with enterprise IT standards, operational policies, and best practices.


Qualifications & Experience

  • Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field.
  • Minimum 5+ years of hands-on experience in administering and supporting Red Hat OpenShift environments.
  • Strong understanding of Kubernetes concepts including Pods, Deployments, Services, Ingress, Operators, and Namespaces.
  • Strong experience with Linux system administration and troubleshooting.
  • Good knowledge of container technologies and container orchestration platforms.
  • Experience with automation and scripting tools such as Ansible, Shell Scripting, or Python.
  • Experience with GitOps, ArgoCD, and CI/CD pipeline integration.
  • Strong understanding of networking fundamentals including DNS, Load Balancers, Firewalls, and Ingress Controllers.
  • Knowledge of enterprise storage technologies including SAN, NFS, Ceph, and ODF.
  • Experience with monitoring and logging tools such as Prometheus, Grafana, Splunk, and ELK Stack.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Good communication, coordination, and technical documentation skills.
Al Mohammadiyyah, Saudi Arabia
Cloud
Full time

Renovation Project Manager

Position Objectives

To lead and manage multi-site renovation and refurbishment projects from scope definition through handover, ensuring delivery within time, cost, and quality parameters. The role demands a seasoned professional who understands the unique complexities of working within live, occupied, or operationally constrained environments, balancing minimal disruption with maximum execution efficiency.

Job Description & Responsibilities

  • Define the renovation scope through detailed condition assessments, reviews of existing drawings, and as-built surveys before project mobilisation.
  • Develop phased project plans that account for site access constraints, operational continuity requirements, and sequencing dependencies unique to renovation work.
  • Establish realistic timelines that account for discovery risks, including hidden structural conditions, legacy MEP systems, material compatibility issues, and regulatory compliance gaps.
  • Manage on-site renovation activities across multiple locations simultaneously, ensuring work is executed per approved drawings, specifications, and method statements.
  • Coordinate sequencing of demolition, structural intervention, MEP retrofitting, and finishing works to avoid rework and minimise downtime.
  • Conduct regular site inspections with particular attention to interface management between existing fabric and new works.
  • Serve as the primary point of contact for clients, facility managers, subcontractors, and consultants throughout the project lifecycle.
  • Manage contractor performance with a focus on workmanship quality, adherence to method statements, and compliance with site-specific operational restrictions.
  • Coordinate with building owners and occupants to schedule intrusive works during approved windows with minimum disruption.
  • Proactively identify renovation-specific risks, including asbestos, structural surprises, legacy system failures, and scope creep from unforeseen conditions.
  • Enforce quality assurance protocols at every stage, from surface preparation and substrate condition to final finishes and systems commissioning.
  • Ensure full HSE compliance in constrained, potentially occupied environments where standard construction-site protocols require adaptation.
  • Own the project budget with close monitoring of variation orders, provisional sums, and contingency utilisation, as these areas tend to be significantly more volatile in renovation versus new build.
  • Review and approve valuations, interim payment certificates, and final accounts in coordination with QS/cost management teams.
  • Maintain financial transparency through regular cost-to-complete reporting and early escalation of budget risks.
  • Prepare and present project status reports, risk registers, and financial summaries to senior leadership and client stakeholders.
  • Maintain documentation standards covering RFIs, site instructions, inspection records, and variation logs specific to the renovation scope.

Qualifications & Experience

  • Bachelor's degree in Civil Engineering, Architecture, Construction Management, or a related discipline from Saudi Arabia or a developed country only.
  • Minimum 10 years of project management experience, with the majority in renovation, refurbishment, or fit-out projects. Candidates from pure new-build backgrounds will not be considered.
  • Demonstrated experience managing concurrent multi-site renovation programs in occupied or semi-occupied environments.
  • Strong understanding of building pathology, existing systems assessment, and retrofit methodologies.
  • Expertise in phased delivery planning, variation management, and contract administration under renovation-specific conditions.
  • Excellent stakeholder communication skills with the ability to manage expectations across clients, occupants, and subcontractors simultaneously.
  • PMP certification is mandatory.
  • PE Certification from SCE (Architecture discipline) is mandatory.
  • Must be a native Arabic speaker, ideal to be Saudi National


Al Mohammadiyyah, Saudi Arabia
PMC
Full time

Facilities Administration Specialist

Position Objective

The Facilities & Administration Specialist is responsible for ensuring efficient workplace operations by managing facilities, administrative services, and asset lifecycle processes. The role supports business continuity through effective coordination of maintenance activities, vendor services, and internal administrative functions while ensuring compliance with company standards and SLAs.

Job Description & Responsibilities

  • Manage day-to-day facilities operations, including HVAC, electrical systems, lighting, and general maintenance activities.
  • Oversee asset lifecycle management, including procurement support, tagging, tracking, issuance, and recovery of assets.
  • Handle office administration functions such as workspace allocation, meeting room coordination, and employee support services.
  • Coordinate and manage vendors and contractors, ensuring service delivery meets SLAs and company standards.
  • Maintain inventory and warehouse operations for office supplies, IT assets, and consumables.
  • Support employee onboarding and offboarding processes, including asset assignment and access setup.
  • Administer access control systems, ID cards, and visitor management processes.
  • Manage and respond to service requests through helpdesk or ERP systems, ensuring timely resolution.
  • Ensure compliance with ISO standards, internal policies, and audit requirements.
  • Prepare operational reports, maintain asset registers, and support audit documentation.
  • Assist in budget monitoring, invoice processing, and procurement coordination.
  • Supervise junior staff, technicians, and outsourced personnel to ensure efficient operations.

Qualifications & Experience

  • Bachelor’s degree in Business Administration, Facilities Management, or a related field.
  • Minimum 8–12 years of experience in facilities management, administration, or corporate services.
  • Proven experience in asset and inventory management.
  • Strong knowledge of vendor management and SLA-based service delivery.
  • Familiarity with BMS/HVAC systems is an advantage.
  • Proficiency in MS Office and ERP/helpdesk systems (e.g., Microsoft Dynamics).
  • Experience working in corporate, telecom, healthcare, or similar large-scale environments is preferred.
  • Strong organizational, communication, and reporting skills.
  • Ability to manage multiple tasks, priorities, and stakeholders effectively.


Al Mohammadiyyah, Saudi Arabia
PMC
Permanent

PowerPoint Storyteller

Position Objective:

• Help and support the delivery team by preparing professionally appealing corporate slide packs. • Graphic storyteller through clean, concise, and well-organized slides.

Job Description & Responsibilities:

  • Must be a designer and innovator who can collaborate with senior management to convert written content into visual presentations and distil simplicity from the complex.
  • Interview users, understand business requirements, review available data, collect more information, build a library, suggest templates.
  • Whether preparing for a critical presentation or assisting the practice in developing slides for internal use, one must be able to interpret complex concepts and translate them into easy-to-understand graphs, charts, and visual graphics.
  • Will distil clear messaging while incorporating smart visual solutions that make a difference at high-stakes meetings that affect major business decisions.
  • Develop innovative presentation approaches.   
  • Creating original graphic content for slides for a wide variety of audiences, financial services and business consulting is a plus.
  • Attend meetings with stakeholders to find graphic solutions to complex problems.
  • Contribute to the innovative development of a dynamic business consulting practice. 
  • Provide quality assurance of all deliverables.

Qualifications & Experience:

  • Bachelor of Engineer.
  • Min 5 years of professional experience in Management Consulting industries building PowerPoint presentations / Decks
  • Excellent written and verbal English communication skills are a MUST.
  • Having a good knowledge of PowerPoint features and tools, such as animations, transitions, charts, diagrams, and icons, using Illustrator, Photoshop, and Adobe Video.
  • Advance Excel user is a plus.
  • Having strong analytical and communication skills to translate complex data and insights into clear and compelling stories.
  • Having a creative and visual mindset to design attractive and effective slides that support your narrative.
  • Being fluent in Arabic reading/writing and speaking will be a plus.
Al Mohammadiyyah, Saudi Arabia
Tahakom
Contract

Digital Transformation Support Specialist

Position Objective:

Expertise in bridging business requirements and technical solutions for enterprise applications and digital transformation projects. Proven ability to gather, analyze, and translate business needs into functional and technical specifications while ensuring alignment with organizational objectives. Strong experience in stakeholder management, customer engagement, solution design, Agile delivery, and User Acceptance Testing (UAT). Skilled in collaborating with cross-functional teams, including product owners, developers, architects, QA, and operations, to deliver high-quality solutions. Adept at managing application support, troubleshooting production issues, and coordinating seamless system rollouts and user adoption. Possesses a solid understanding of enterprise applications, APIs, integrations, data flows, and the Software Development Life Cycle (SDLC). Excellent analytical, communication, and problem-solving skills with the ability to simplify complex technical concepts for business stakeholders. Committed to delivering customer-focused solutions that improve operational efficiency, enhance user experience, and support successful digital transformation initiatives.


Job Description & Responsibilities:

  • Act as the primary technical liaison between customers, business stakeholders, and delivery teams.
  • Gather, analyze, document, and validate business and technical requirements.
  • Translate business needs into functional specifications, user stories, and acceptance criteria.
  • Facilitate requirement workshops and stakeholder meetings to define project scope and priorities.
  • Bridge communication between business users, product owners, developers, QA, and operations teams.
  • Support solution design by defining business processes, workflows, data flows, and integration requirements.
  • Review solution designs to ensure alignment with business objectives and platform capabilities.
  • Participate in Agile ceremonies, including backlog grooming, sprint planning, reviews, and retrospectives.
  • Prioritize requirements based on business value, technical feasibility, and delivery timelines.
  • Coordinate User Acceptance Testing (UAT), prepare test scenarios, and manage business sign-offs.
  • Work closely with QA teams to validate requirements and ensure solution quality.
  • Investigate, analyze, and resolve application issues in collaboration with technical support teams.
  • Support production deployments, release validation, smoke testing, and post-release monitoring.
  • Coordinate technical discussions involving APIs, system integrations, and enterprise applications.
  • Identify project risks, dependencies, and implementation gaps, and recommend mitigation plans.
  • Maintain comprehensive project documentation, including business process flows and functional specifications.
  • Prepare status reports, action trackers, meeting minutes, and risk registers for stakeholders.
  • Conduct end-user training sessions, workshops, and product demonstrations.
  • Develop user guides, release notes, FAQs, and operational documentation.
  • Manage customer expectations by communicating project progress, scope, and technical constraints.
  • Support issue escalation, root cause analysis, and continuous process improvement initiatives.
  • Ensure smooth transition from project implementation to operations and support teams.
  • Collaborate with cross-functional teams to deliver scalable, high-quality enterprise solutions.
  • Drive customer adoption by collecting feedback and recommending product enhancements.
  • Ensure all deliverables comply with business requirements, quality standards, and organizational objectives.

Qualifications & Experience:

Al Mohammadiyyah, Saudi Arabia
F&CM Transformation
Contract

Call Center Operations Lead

Position Objective:

Defining and governing the Call Center operating model, ensuring all customer interaction, fault reporting, SLA management, and CSAT capabilities are fully designed, resourced, tooled, and validated ahead of Day-1 launch. Post-launch, the role transitions to governing the MSP Call Center function.

Job Description & Responsibilities:

  • Define the wholesale Call Center operating model — structure, scope, shift model, and interface with NOC, TAC, and field teams.
  • Define customer interaction procedures — fault intake, service request handling, SLA breach management, and escalation paths.
  • Define the CSAT measurement model for the Call Center — post-interaction survey approach, scoring, and feedback loop integration.
  • Define QoE reporting requirements for agents — real-time service quality and SLA status visibility during customer interactions.
  • Define CRM platform requirements and customer contact tooling specifications.
  • Define escalation workflows for large enterprise wholesale customer escalations, ensuring priority handling and dedicated account interfaces for wholesale carrier clients.
  • Define staffing levels, skills requirements, and training framework.
  • Govern Call Center readiness validation — simulations, customer scenario testing, and acceptance sign-off.
  • Define Call Center operational KPIs — call response times, fault resolution rates, escalation rates, and CSAT scores.
  • Define Call Center SLA and OLA structures aligned with wholesale customer agreements.
  • Participate in cross-functional OAT (Operational Acceptance Testing) to validate end-to-end Call Center readiness for Day-1 launch.

Qualifications & Experience:

  • Bachelor’s degree in electrical engineering, or a related discipline. 
  • Minimum 10 years in telecommunications customer operations or Call Center management.
  • Experience designing Call Center operating models for B2B wholesale or carrier environments.
  • Knowledge of wholesale customer SLA management, fault reporting interfaces, and CSAT measurement.
  • Experience defining CRM and customer contact tooling requirements.
  • Greenfield or build-to-operate program experience is advantageous.
  • Strong knowledge of wholesale customer operations and Call Center management.
  • Understanding of CSAT measurement and QoE reporting for B2B customer interactions.
  • Ability to define process frameworks and operational requirements.
  • Familiarity with CRM platforms and contact center tools.
  • Strong written and verbal communication in English; Arabic is an advantage.
  • Experience with MSP governance, vendor performance management, and continual service improvement in customer operations.


Al Mohammadiyyah, Saudi Arabia
Operations
Contract

Data Center Program Governance Lead

Position Objective:

The Data Center Program Governance Lead will be responsible for the governance and technical assurance of a national data center program on behalf of the Client, from requirements and design through procurement, commissioning, and handover. Acting as the Owner's Engineer and Project Management Consultant lead for this mission-critical program, hold each facility to its quality gates, applicable standards, and target availability tier, and represent the Client into its technical committees. The ideal candidate should bring proven owner's-engineer or client-assurance expertise on mission-critical data center facilities in the Middle East market.

Job Description & Responsibilities:

  • Establish and maintain the governance model, responsibility assignment matrix, escalation matrix, and change control for the data center workstream.
  • Own the lifecycle stage-gate framework and chair the gate reviews that release each stage.
  • Line-manage the Design Governance Lead and Field Assurance Lead and set the acceptance criteria their teams apply.
  • Verify that the high-level design meets the Client's capacity, availability-tier, security, and resilience requirements, including critical power and cooling.
  • Hold each site to its target tier of Tier III or Tier IV per the requirements document, and confirm the design satisfies it against TIA-942 and EN 50600.
  • Treat the Uptime Institute Tier Certified Design Documents and Tier Certified Constructed Facility certifications as deliverables the build must achieve.
  • Govern the technical RFP packages, bid evaluation, and vendor recommendations so that selection rests on defensible criteria.
  • Assure the QA/QC and commissioning regime across Levels 1 to 5, witnessing the Level 5 Integrated Systems Test rather than executing it.
  • Confirm that handover documentation and operational-readiness gates are met before any site is accepted from the contractor.
  • Close out every Non-Conformance Report and verify resolution before final acceptance.
  • Screen all in-scope vendor introductions for sanctions exposure and allow nothing to proceed without written clearance.
  • Prepare and issue monthly quality and progress reports to the Client's committees and senior leadership.

Qualifications & Experience:

  • Bachelor's degree in Electrical or Mechanical Engineering or a related discipline; a master's degree or Chartered Engineer status is an advantage.
  • Minimum 10 to 12 years of engineering and program experience, with a substantial part in mission-critical or data center facilities.
  • Proven Owner's Engineer, PMC, or client-assurance experience on at least one mission-critical program, not solely contractor delivery.
  • Demonstrated record of owning quality gates and QA/QC across the full data center lifecycle, including commissioning, the Integrated Systems Test, and handover; familiarity with Inspection and Test Plans and Non-Conformance Reports.
  • Working command of the Uptime Institute Tier classification and the Tier Certified Design Documents and Tier Certified Constructed Facility audit processes; an Accredited Tier Designer credential is valued.
  • Command of TIA-942, BICSI 002 and 009, and EN 50600, with awareness of NFPA, ASHRAE, and ISO/IEC 27001; PMP certification is preferred.
  • Solid grounding in data center electrical and mechanical building services, critical power, and DCIM and BMS monitoring, sufficient to challenge designs and witness commissioning.
  • Strong written and spoken English is required for governance papers; Arabic is an advantage, as is familiarity with the Syrian and wider Middle East market.
  • Open to international and Syrian candidates, subject to eligibility to work in Syria and applicable sanctions compliance.
Al Mohammadiyyah, Saudi Arabia
Data Center - Governance

Fiber Network Planner

Position Objective:

Own end-to-end fibre network planning for the project of a long-distance network.

Plan and validate fibre network routes, topology, capacity, splicing, ODF connectivity, route diversity, and implementation-ready fibre records for the project, ensuring alignment with service requirements and downstream transport/IP planning needs.


Job Description & Responsibilities:

  • Develop fibre network plans covering backbone, metro, access, inter-site connectivity, route diversity, and PoP/site interconnections.
  • Perform capacity planning, fibre core allocation, and utilisation forecasting across the network and ensure good Fiber planning deliverable acceptance rate.
  • Analyse existing fibre inventory, GIS records, duct/route data, ODF records, splice diagrams, and field survey outputs to identify gaps and constraints.
  • Prepare route plans, fiber allocation plans, cable and core utilisation views, ODF/patching requirements, and diversity assessments.
  • Coordinate with civil works, field survey, implementation, operations, and vendor teams to validate routes, distances, feasibility, and access requirements.
  • Ensure fiber plans support DWDM, IP/MPLS, enterprise, wholesale, and critical service requirements.
  • Define and enforce naming conventions, route identifiers, fiber core assignments, splice references, and documentation standards.
  • Support reconciliation of planned fiber records with physical inventory, as-built documentation, and circuit data.
  • Identify fiber risks including single points of failure, insufficient capacity, inaccurate records, route conflicts, or missing evidence.
  • Maintain planning trackers and deliver clean datasets for inventory update, implementation, and reporting.
  • Strong stakeholder management and practical communication with technical and non-technical teams.
  • High attention to detail, quality mindset, and structured documentation habits.
  • Ability to work under delivery pressure while maintaining accuracy and governance.
  • Strong problem-solving skills and ownership of assigned deliverables.
  • Collaborative mindset across planning, engineering, operations, rollout, and vendor teams.
  • Proficiency in both Arabic and English is mandatory.

Qualifications & Experience:

  • Bachelor's degree in Telecommunications, Electrical Engineering, or a related field.
  • 8+ years of experience in fiber network planning, OSP/ISP design or fibre inventory engineering.
  • Experience with telecom GIS, fiber inventory platforms, network design tools, and structured planning datasets.
  • Hands-on experience on route planning, diversity, and capacity planning.
  • Experience working with multi-site field teams, contractors, and implementation vendors.
  • Fluency in both Arabic and English is mandatory.
  • Fiber optic design and/or installation certification preferred.
  • FTTx/OSP planning certification preferred.
  • GIS or telecom inventory platform training is an advantage.
Al Mohammadiyyah, Saudi Arabia
Architecture & Planning
Contract
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