Processes & Standard Operating Procedures

“Standardized Processes That Power Our Performance”  

Welcome to NT’s centralized repository of all approved business processes and standard operating procedures.

Here, you’ll find the visual blueprints and documented steps that guide how we operate across functions, departments, and service journeys — ensuring alignment, clarity, and consistent execution.


What This Page Contains

This section brings together two key elements:

  • Process Flowcharts: Visual diagrams that outline the flow of activities, decisions, and interactions across a process — typically mapped using BPMN standards.
  • Standard Operating Procedures (SOPs): Accompanying documents that describe each step of the process in detail — including task descriptions, responsible roles, tools used, and applicable SLAs.

How Information is Organized

All processes and SOPs are grouped by Service Journey, reflecting the end-to-end structure of NT’s operations:

  • MP: Management Processes (e.g., Strategy Development, Governance)
  • CP: Core Processes (e.g., Lead Generation, Proposal Development, Project Delivery)
  • SP: Support Processes (e.g., HR, Admin, Procurement, IT, Finance)

When to Use This Page

  • To understand how a business activity is officially executed
  • To onboard new team members into standardized workflows
  • To align your work with NT's approved procedures and compliance standards
  • To support audits, training, or process improvement initiatives

Important Notes

  • All processes and SOPs are read-only and version-controlled by the Business Excellence & Governance (BXG) team.
  • Any changes, corrections, or improvement suggestions must be submitted through the Feedback & Document Request Form.
  • Ensure you always refer to the latest version available on this page — external downloads may become outdated. 

L1 - MP 1.0 Strategy to Execution

​ ​       L2 - MP 1.1 Vision and Strategy Management

L1 - MP 2.0 Concept to Market

                L2 - MP 2.1 Develop and Manage Products and Services

L1 - CP 3.0 Lead to Contract

                 L2 - CP 3.1 Market and Sell Products and Services

L1 - CP 4.0 Order to Cash

                 L2 - CP 4.1 Account Management

L1 - CP 5.0 Project Planning to Closeout

                 L2 - CP 5.1 Project Delivery and Governance

L1 - SP 6.0 Hire to Retire

                 L2 - SP 6.1 Develop and Manage Human Capital

L1 - SP 6.0 Hire to Retire

                 L2 - SP 6.2 Conducting Onboarding and Orientation

L1 - SP 6.0 Hire to Retire

                 L2 - SP 6.3 Employee Lifecycle

L1 - SP 7.0 Request to Fulfil

                 L2 - SP 7.1 Shared Services and Infrastructure Governance

L1 - SP 7.0 Request to Fulfil

                 L2 - SP 7.2 IT Services and Asset Management

L1 - SP 8.0 Procure to Pay

                 L2 - SP 8.1 Procurement and Administrative Contracting

L1 - SP 9.0 Finance to Manage

                 L2 - SP 9.1 Financial Management and Reporting

L1 - SP 10.0 License to Operate

                 L2 - SP 10.1 Corporate Compliance and Regulatory Governance

L1 - SP 11.0 Quality to Excellence

                 L2 - SP 11.1 Develop and Maintain Quality Management Framework